[
    {
        "role": "user",
        "content": "is%20there%20a%20know%20isue%20with%20the%20jaws%20tanderm%20feature%2C%20I%20can%27t%20receive%20a%20code%20to%20enable%20me%20to%20connect%20to%20another%20computer"
    },
    {
        "role": "assistant",
        "content": "Yes \u2014 there *are* known issues with the JAWS Tandem feature that can prevent receiving a code or otherwise keeping Tandem from working correctly. Let me walk you through what\u2019s known, and some steps that often fix the problem.\n\n---\n\n## What is Tandem Center & Known Problems\n\nJAWS Tandem has two modes:\n\n- **Tandem Center** uses a server (hosted by Freedom Scientific) to generate *meeting IDs*. You need internet access and correct settings. ([support.freedomscientific.com](https://support.freedomscientific.com/JawsHQ/JawsTandemQuickStart?utm_source=openai))  \n- **Tandem Direct** works over a private network. Settings like firewall, port, and JTTarget executable permissions are often involved. ([support.freedomscientific.com](https://support.freedomscientific.com/JawsHQ/JawsTandemQuickStart?utm_source=openai))\n\nFreedom Scientific publishes an issue in their FAQ: if your version of JAWS or Fusion is older than the November 2021 update, **meeting IDs may fail even when entered correctly**. ([freedomscientific.se](https://freedomscientific.se/faq-zoomtext/?utm_source=openai))  \n\nSo, if you're not on a supported or updated version, that could cause the code not to appear or work.\n\n---\n\n## What Users Report\n\nFrom forums:\n\n- Some say Tandem doesn\u2019t *generate* the meeting ID at all. ([reddit.com](https://www.reddit.com/r/sysadmin/comments/1eyra8e?utm_source=openai))  \n- Others receive a meeting ID but then \u201cthinking\u201d or \u201cwaiting\u201d screens show up, and the connection never completes. ([reddit.com](https://www.reddit.com/r/sysadmin/comments/1eyra8e?utm_source=openai))  \n\nThese indicate issues both with ID generation and with connection setup.\n\n---\n\n## Common Causes\n\nBased on official guidance and user experiences, here are likely reasons it fails:\n\n1. **Outdated JAWS or Fusion version**  \n   - Version must be at least November 2021 update or newer. ([freedomscientific.se](https://freedomscientific.se/faq-zoomtext/?utm_source=openai))  \n\n2. **Firewall / network blocking**  \n   - For Tandem Center: Must allow internet access to `tandem2.freedomscientific.com` on port **443 (HTTPS)**. If blocked, the meeting ID generation or confirmation won\u2019t work. ([support.freedomscientific.com](https://support.freedomscientific.com/JawsHQ/JawsTandemQuickStart?utm_source=openai))  \n   - For Tandem Direct: Target PC must allow the JTTarget program through Windows Firewall. Also, both computers need matching port settings (default port 3000 unless changed) and host name/IP address info must be correct. ([support.freedomscientific.com](https://support.freedomscientific.com/JawsHQ/JawsTandemQuickStart?utm_source=openai))  \n\n3. **Meeting ID expiration or mismatch**  \n   - Meeting IDs are only valid for 60 minutes after generation. If not used in that window, they expire. ([support.freedomscientific.com](https://support.freedomscientific.com/JawsHQ/JawsTandemQuickStart?utm_source=openai))  \n   - If the controller and target are using different IDs, or input an ID incorrectly, connection will fail. Also, different voice synthesizers between the two systems might cause issues. ([support.freedomscientific.com](https://support.freedomscientific.com/JawsHQ/JawsTandemQuickStart?utm_source=openai))  \n\n4. **Version mismatch**  \n   - Controller and target systems should ideally be on compatible versions. If one is too old (pre-November 2021 version), it may be rejected. ([freedomscientific.se](https://freedomscientific.se/faq-zoomtext/?utm_source=openai))  \n\n---\n\n## What To Do: Steps to Fix\n\nHere are specific things you can try. It usually resolves the issue.\n\n- Update your JAWS / Fusion to the latest version, or at least make sure it has the November 2021 update. ([freedomscientific.se](https://freedomscientific.se/faq-zoomtext/?utm_source=openai))  \n- Check your internet connection is active and stable.  \n- Check firewall or security settings to make sure `tandem2.freedomscientific.com` and port 443 are allowed. ([support.freedomscientific.com](https://support.freedomscientific.com/JawsHQ/JawsTandemQuickStart?utm_source=openai))  \n- If using Tandem Direct, unblock `JTTarget.exe` in Windows Firewall on target side. Ensure the host name or IP address is correct, ports match, and the controller side knows them. ([support.freedomscientific.com](https://support.freedomscientific.com/JawsHQ/JawsTandemQuickStart?utm_source=openai))  \n- Confirm the meeting ID hasn\u2019t expired \u2014 generate a fresh one if necessary.  \n- If you have different synthesizers (speech voices), use ones that are common or accepted in Tandem. ([support.freedomscientific.com](https://support.freedomscientific.com/JawsHQ/JawsTandemQuickStart?utm_source=openai))  \n\n---\n\nIf you tell me which JAWS version you're running, whether you're using Tandem Center or Tandem Direct, and roughly when the failure happens (like: no meeting ID generated, or ID generated but can\u2019t connect), I can give you more targeted guidance."
    },
    {
        "role": "user",
        "content": "we%20are%20using%20latest%20versions%20of%20jaws%20on%20both%20machines%2C%20but%20unable%20to%20retreave%20the%20meeting%20id."
    },
    {
        "role": "assistant",
        "content": "If you\u2019re using the latest version of JAWS on both machines and the issue is that *no meeting ID is being generated*, here are specific things you can check and try, based on Freedom Scientific troubleshooting info.\n\n---\n\n## What to Verify\n\nBased on the Tandem Quick Start guide:\n\n1. **Internet Connection & Server Access**  \n   For Tandem Center sessions, JAWS must be able to reach the Internet, specifically to `tandem2.freedomscientific.com` on port **443**. If this is blocked (by firewall or network restrictions), the meeting ID cannot be generated. ([support.freedomscientific.com](https://support.freedomscientific.com/JawsHQ/JawsTandemQuickStart?utm_source=openai))\n\n2. **Correct Version of JAWS / Fusion**  \n   Even though you say you\u2019re on the latest version, confirm which build you have. If you\u2019re using JAWS 2020 or 2021, you also need the **November 2021 update** installed. Versions older than that are known to fail to generate valid meeting IDs. ([support.freedomscientific.com](https://support.freedomscientific.com/Support/TechnicalSupport/ShowMoreResults?PageSize=50&PageToDisplay=1&SelectedProductID=1&Submit=Show+more+results&utm_source=openai))\n\n3. **Firewall and Security Settings**  \n   If you\u2019re in an enterprise, corporate, or secured network environment, firewall rules or proxy settings may block outgoing requests to the Tandem server. Confirm that there\u2019s no proxy or VPN interfering. ([support.freedomscientific.com](https://support.freedomscientific.com/JawsHQ/JawsTandemQuickStart?utm_source=openai))\n\n---\n\n## Troubleshooting Steps to Try\n\nHere are things you can try that often resolve the problem:\n\n- **Check Event Viewer for Errors**  \n  On the machine that should be generating the ID (the controller), open Windows Event Viewer \u2192 Windows Logs \u2192 Application. Look for JAWS Tandem event entries labeled \u201cTandem session error\u201d or similar. The error code will often say exactly why the meeting ID failed (e.g. \u201ccould not connect to Tandem Center\u201d). ([support.freedomscientific.com](https://support.freedomscientific.com/JawsHQ/JawsTandemQuickStart?utm_source=openai))\n\n- **Test from a Different Network**  \n  Try a home network rather than corporate or public Wi-Fi. If it works from a less restricted network, it likely is a network/firewall issue causing the block.\n\n- **Temporarily Disable Firewall / Security Software**  \n  On the controller machine, temporarily disable Windows Firewall or any antivirus firewall to test if meeting ID is generated. If yes, then you know the security setup needs adjusting to allow `tandem2.freedomscientific.com` on port 443. ([support.freedomscientific.com](https://support.freedomscientific.com/JawsHQ/JawsTandemQuickStart?utm_source=openai))\n\n- **Ensure JAWS is Fully Updated**  \n  Use the \u201cCheck for Updates\u201d feature in JAWS. Sometimes \u201clatest version\u201d can still have pending patches. For 2020 or 2021 versions especially, ensure *November 2021 update* is applied. ([support.freedomscientific.com](https://support.freedomscientific.com/Support/TechnicalSupport/ShowMoreResults?PageSize=50&PageToDisplay=1&SelectedProductID=1&Submit=Show+more+results&utm_source=openai))\n\n- **Confirm Controller/Target Roles**  \n  Make sure you understand which computer is the \u201ccontroller\u201d (creates the meeting ID) and which is \u201ctarget\u201d. The controller must use *Get Access to a Computer \u2192 Tandem Center* (or similar menu) to generate the ID. It\u2019s only after that that the Target uses *Allow Access* and enters the meeting ID. ([support.freedomscientific.com](https://support.freedomscientific.com/JawsHQ/JawsTandemQuickStart?utm_source=openai))\n\n---\n\nIf you like, I can walk you step-by-step through checks specific to your setup (Windows version, network, whether you\u2019re in a company domain, etc.), and we can try to isolate exactly what\u2019s blocking the generation of your meeting ID."
    }
]