[
    {
        "role": "user",
        "content": "how%20can%20I%20update%20my%20Polly%20Savi%208220%20headset"
    },
    {
        "role": "assistant",
        "content": "Here\u2019s how to update the firmware/software on your Poly (aka Plantronics) Savi 8220 headset \u2014 also covers setting related software up so you can manage things like Bluetooth, active noise cancelling, and more. I\u2019ll break it into simple steps.\n\n---\n\n### What You Need\n\n- A computer (Windows or Mac).\n- USB cable or DECT USB adapter (comes with some variants like the UC / computer-only version).\n- Poly software: *Poly Lens* or *Plantronics Hub*. ([device.report](https://device.report/manuals/savi-8210-8220-uc-wireless-dect-headset-system-user-guide-plantronics?utm_source=openai))\n\n---\n\n### Step-by-Step Firmware / Software Update\n\n1. **Install Poly Software**  \n   You need either **Plantronics Hub** or **Poly Lens**. These apps let you run updates, adjust settings, etc.  \n   \u2192 Download from the Poly/Plantronics site under **Downloads & Apps**. ([device.report](https://device.report/manuals/savi-8210-8220-uc-wireless-dect-headset-system-user-guide-plantronics?utm_source=openai))\n\n2. **Connect Your Device to the Computer**  \n   - If you have the **UC model** (computer+DECT USB adapter), plug in the adapter or cable.  \n   - Otherwise, connect your Savi base unit via USB if it supports software updates. ([support.hp.com](https://support.hp.com/hr-en/document/ish_9046437-7906300-16?utm_source=openai))\n\n3. **Open the Poly Software and Check for Firmware Updates**  \n   - In the app (Hub or Lens), go to *Settings*, *Devices*, or similar.  \n   - Look for \u201cUpdate firmware\u201d or \u201cUpdate device.\u201d  \n   - The software should detect your headset/base and notify you if a firmware update is available. ([device.report](https://device.report/manuals/savi-8210-8220-uc-wireless-dect-headset-system-user-guide-plantronics?utm_source=openai))\n\n4. **Perform the Update**  \n   - Start the firmware update and don\u2019t disconnect (power or USB) during the process.  \n   - Wait for the confirmation (software usually shows \u201cUpdating firmware\u2026\u201d or similar). ([analysisman.com](https://www.analysisman.com/2022/09/plantronics-headset-audio.html?utm_source=openai))  \n   - If the device has a battery, make sure it\u2019s sufficiently charged. Some posts warn of issues if battery is too low. ([reddit.com](https://www.reddit.com/r/poly/comments/186ffhs?utm_source=openai))\n\n5. **Restart / Reconnect**  \n   After the update finishes, disconnect if needed, restart your headset and app, then reconnect. This helps ensure the new firmware kicks in correctly.\n\n---\n\n### Troubleshooting & Tips\n\n- **Charging Issues?** Before blaming the charger/base, ensure firmware is up to date. Updating can resolve some charging problems. ([support.hp.com](https://support.hp.com/hr-en/document/ish_9046437-7906300-16?utm_source=openai))  \n- **Bluetooth Not Working**  \n   If base Bluetooth was off by default, updating firmware + software might turn it back on. Then you\u2019ll be able to hold the Bluetooth button to enter pairing mode. ([h30434.www3.hp.com](https://h30434.www3.hp.com/t5/Bluetooth-Headsets-Earbuds/Bluetooth-pairing-issue-Poly-Savi-8220/td-p/8799101?utm_source=openai))  \n- **Which Software to Use**  \n   - *Poly Lens* is newer and supports firmware updates and device settings for UC models. ([device.report](https://device.report/manuals/savi-8210-8220-uc-wireless-dect-headset-system-user-guide-plantronics?utm_source=openai))  \n   - *Plantronics Hub* also works and might be needed for older firmware versions. ([device.report](https://device.report/manual/745765?utm_source=openai))  \n- **User Guides & Release Notes**  \n   Always helpful for specifics on your version. Guides include sections called \u201cUpdate your Poly device\u201d, \u201cLoad software\u201d, etc. ([device.report](https://device.report/manuals/savi-8210-8220-uc-wireless-dect-headset-system-user-guide-plantronics?utm_source=openai))\n\n---\n\nIf you tell me whether your Savi 8220 is the **Office version** or the **UC version** (or both), and what operating system you\u2019re on (Windows or Mac), I can give you more tailored instructions if needed."
    }
]