[
    {
        "role": "user",
        "content": "how%20do%20I%20update%20my%20plantronics%20savi%208220%20headset"
    },
    {
        "role": "assistant",
        "content": "Here\u2019s how to update your Plantronics (Poly) Savi 8220 headset \u2014 firmware, software, and settings \u2014 to make sure you're running the latest version for best performance and compatibility.\n\n---\n\n## \ud83d\udee0 What You\u2019ll Need\n\n- A computer (Windows or Mac).\n- USB cable to connect the headset/base or the DECT USB adapter.\n- Internet connection.\n- The Plantronics/Poly software: either **Plantronics Hub** or **Poly Lens**.  \n  (If your headset is newer, Poly may have replaced Hub with Poly Lens. ([findheadsets.com](https://www.findheadsets.com/blog/plantronics-headset-firmware-update?utm_source=openai)))\n\n---\n\n## \u2705 Steps to Update Firmware\n\n1. **Make sure your headset is charged** \u2014 there should be enough battery for the update process.  \n   ([reddit.com](https://www.reddit.com/r/poly/comments/186ffhs?utm_source=openai))\n\n2. **Connect the base or the USB adapter** to your computer via USB.  \n   Usually, you\u2019ll need to dock the headset in its charging cradle (or make sure the base is powered and connected).  \n   ([dell.com](https://www.dell.com/support/manuals/en-us/dell-premier-wrl-hdst-wl7022/dell_wl7022_headset-ug/update-firmware?guid=guid-16d26779-005b-475d-8790-7d6201f1fac0&lang=en-us&utm_source=openai))\n\n3. **Install or open the software**:  \n   - If using **Plantronics Hub**, download it from poly.com/software. ([device.report](https://device.report/manuals/savi-8210-8220-uc-wireless-dect-headset-system-user-guide-plantronics?utm_source=openai))  \n   - If your model supports **Poly Lens**, use that. ([findheadsets.com](https://www.findheadsets.com/blog/plantronics-headset-firmware-update?utm_source=openai))\n\n4. **In the software**:  \n   - Click on **Updates** or **Notifications** tab. ([analysisman.com](https://www.analysisman.com/2022/09/plantronics-headset-audio.html?utm_source=openai))  \n   - The app should detect if any firmware update is available. ([device.report](https://device.report/manuals/savi-8210-8220-uc-wireless-dect-headset-system-user-guide-plantronics?utm_source=openai))\n\n5. **Run the update** when prompted.  \n   - Do **not disconnect or power off** during the update process.  \n   - Avoid placing or answering calls until it finishes. ([dell.com](https://www.dell.com/support/manuals/en-us/dell-premier-wrl-hdst-wl7022/dell_wl7022_headset-ug/update-firmware?guid=guid-16d26779-005b-475d-8790-7d6201f1fac0&lang=en-us&utm_source=openai))\n\n6. **After the update completes**, the headset may restart automatically. If not, turn it off and on again manually.  \n   ([device.report](https://device.report/manuals/savi-8210-8220-uc-wireless-dect-headset-system-user-guide-plantronics?utm_source=openai))\n\n---\n\n## \ud83d\udd04 Using Poly Lens vs Plantronics Hub\n\n- If you're running recent firmware or own newer models, Poly\u2019s move has been to shift functionality to **Poly Lens**. It offers settings plus firmware updating features.  \n  ([findheadsets.com](https://www.findheadsets.com/blog/plantronics-headset-firmware-update?utm_source=openai))  \n- If you're still using **Plantronics Hub**, it probably supports your Savi 8220; Hub has most features from older firmware/software cycles.  \n  ([device.report](https://device.report/manuals/savi-8210-8220-uc-wireless-dect-headset-system-user-guide-plantronics?utm_source=openai))\n\n---\n\n## \u26a0\ufe0f Tips & Common Issues\n\n- Make sure the headset is **not docked in the base** if the instructions say so; or **is docked**, depending on what the software requires. Do **not interrupt** the firmware upgrade process. ([dell.com](https://www.dell.com/support/manuals/en-us/dell-premier-wrl-hdst-wl7022/dell_wl7022_headset-ug/update-firmware?guid=guid-16d26779-005b-475d-8790-7d6201f1fac0&lang=en-us&utm_source=openai))  \n- During updates, disable auto-sleep settings or power-saving modes on the computer if possible, so the PC doesn\u2019t sleep or turn off USB power.  \n- If the update fails, unplug and replug the USB cable, reboot the PC, then try again.  \n- Sometimes USB-A vs USB-C ports can cause issues. Use the port type supported by your system or the newer USB adapter. ([reddit.com](https://www.reddit.com/r/poly/comments/1e1z8at?utm_source=openai))\n\n---\n\nIf you tell me whether you have the \u201cOffice\u201d or \u201cUC\u201d version of the 8220, and what OS you're running (Windows / Mac version), I can give you instructions specific to your setup. Do you want that?"
    }
]