[ { "role": "user", "content": "what%20is%20the%20monthly%20price%20for%20TP-Link%20Home%20Shield%20%2Bld" }, { "role": "assistant", "content": "If by \u201cTP-Link HomeShield +ld\u201d you meant **TP-Link HomeShield** (particularly the advanced/paid plans), here are the current monthly prices for US users:\n\n| HomeShield Plan | Monthly Price (US) |\n|------------------|----------------------|\n| Advanced Parental Controls | **$2.99/month** ([tp-link.com](https://www.tp-link.com/us/support/faq/3007/?utm_source=openai)) |\n| Security+ | **$4.99/month** ([tp-link.com](https://www.tp-link.com/us/support/faq/3007/?utm_source=openai)) |\n| Total Security Package | *Included in the context of renewal at annual rate; no separate monthly option clearly listed* ([tp-link.com](https://www.tp-link.com/us/support/faq/3007/?utm_source=openai)) |\n\nIf you meant something different by \u201c+ld\u201d \u2014 like a special edition or region-specific version \u2014 let me know and I can look that up." }, { "role": "user", "content": "yes%20that%27s%20what%20I%20ment%2C%20how%20much%20is%20it%20in%20the%20U.K" }, { "role": "assistant", "content": "In the UK, TP-Link\u2019s HomeShield advanced/premium tier (\u201cHomeShield Pro\u201d / \u201cPremium\u201d / \u201cSecurity+\u201d depending on the branding) costs:\n\n**\u00a34.99 per month**, or \n**\u00a339.99 per year** ([broadbandswitch.uk](https://broadbandswitch.uk/online-safety/router-controls/?utm_source=openai))\n\nIf you tell me which specific HomeShield package (e.g. Parental Controls, Security+, Total Security) you\u2019re considering, I can check the exact UK rate for that too." }, { "role": "user", "content": "security%20plus" }, { "role": "assistant", "content": "In the UK, the monthly cost for TP-Link HomeShield **Security+** is **\u00a34.99/month**. ([service-provider.tp-link.com](https://service-provider.tp-link.com/uk/faq/790/?utm_source=openai))\n\nIf you pay annually instead, the price is **\u00a334.99/year**, which makes it more cost-effective than paying month to month. ([service-provider.tp-link.com](https://service-provider.tp-link.com/uk/faq/790/?utm_source=openai))" }, { "role": "user", "content": "can%20You%20tell%20me%20what%20the%20fetures%20of%20the%20package%20contain" }, { "role": "assistant", "content": "Here are the features included in **TP-Link HomeShield Security+** (sometimes called \u201cSecurity Plus\u201d) based on the latest info (UK & general sources). Some features depend on your router/firmware model, and availability may vary. ([tp-link.com](https://www.tp-link.com/uk/homeshield/?utm_source=openai))\n\n---\n\n## \ud83d\udd12 Security+ Main Features\n\n### Network Security \n- **Web Protection**: Blocks access to malicious websites to protect you from phishing, malware, and other online threats. ([tp-link.com](https://www.tp-link.com/uk/homeshield/?utm_source=openai)) \n- **Intrusion Prevention**: Monitors for attacks/vulnerabilities and works to prevent them from harming your network. ([tp-link.com](https://www.tp-link.com/us/support/faq/3007/?utm_source=openai)) \n- **Real-Time IoT Protection**: Observes behaviour of smart devices (IoT) and raises alerts if something looks suspicious. ([static.tp-link.com](https://static.tp-link.com/upload/soho/2025/202511/20251113/8392501226_2025%20SOHO%20Product%20Guide_English_2407_online.pdf?utm_source=openai)) \n\n### Parental Controls & Content Controls \nThese features may overlap with \u201cAdvanced Parental Controls,\u201d but some are part of Security+ depending on your package/model. ([tp-link.com](https://www.tp-link.com/uk/homeshield/?utm_source=openai)) \n- **SafeSearch**: Filters explicit search results (e.g. adult content) via supported search engines. ([tp-link.com](https://www.tp-link.com/uk/homeshield/?app=t&utm_source=openai)) \n- **YouTube Restrictions**: Limits exposure to inappropriate videos/channels. ([tp-link.com](https://www.tp-link.com/uk/homeshield/?app=t&utm_source=openai)) \n- **Web Filtering by Category**: Block content by category (adult content, gambling, social media, etc.). ([tp-link.com](https://www.tp-link.com/uk/homeshield/?app=t&utm_source=openai)) \n\n### Reports & Usage Insights \n- **Comprehensive Reports**: Get detailed stats about your network\u2014like security threats blocked, devices connected, online time, apps/websites used. ([tp-link.com](https://www.tp-link.com/uk/homeshield/?utm_source=openai)) \n- **Browser History Analysis**: See what sites have been visited and which ones have been blocked. ([tp-link.com](https://www.tp-link.com/us/support/faq/3007/?utm_source=openai)) \n\n---\n\n## \u26a0\ufe0f Features Not Typically Included in Security+ (Usually in Total Security Package or higher)\n\n- Device-based antivirus software (for PCs/mobiles) ([tp-link.com](https://www.tp-link.com/us/support/faq/3007/?utm_source=openai)) \n- VPN or dark-web monitoring tools ([static.tp-link.com](https://static.tp-link.com/document/pdf/en/ces-2025/8392501246_2025_CES_Homeshield_Flyer_US_2412_English_online.pdf?utm_source=openai)) \n\n---\n\nIf you tell me which router model you\u2019ve got, I can check exactly which features Security+ offers for *your* device\u2014sometimes things like Web Protection or SafeSearch depend on the router\u2019s firmware or hardware." }, { "role": "user", "content": "I%20am%20getting%20full%20download%20speed%20from%20my%20Deco%20BE65%20Pro%2C%20in%20Windows%2C%20but%20not%20on%20my%20iPhone%2017%20Pro%2C%20which%20also%20supports%206%20GHZ" }, { "role": "assistant", "content": "If you\u2019re getting full speed on Windows with your TP-Link Deco BE65 Pro (WiFi 7 device), but not on your new iPhone 17 Pro (which also supports 6 GHz), there are a few likely reasons. Below are possible issues + what you can check or try to fix them.\n\n---\n\n## Possible Causes for Slower WiFi on iPhone 17 Pro\n\n1. **WiFi Band & Channel Width Limitations**\n - While your router supports **WiFi 7** and ultra-wide channels (up to **320 MHz** on the 6 GHz band), the iPhone 17\u2019s **N1 chip** does *not* support 320 MHz 6 GHz widths. It\u2019s limited to **160 MHz** channel width on that band. ([reddit.com](https://www.reddit.com/r/iphone/comments/1nu8nhx?utm_source=openai)) \n - Using the full 320 MHz channel creates highest throughput on Windows; but since iPhone 17 Pro can\u2019t use that, its top speed will be lower. \n\n2. **Multi-Link Operation (MLO) Issues**\n - Deco BE65 Pro supports **MLO**, which lets a device use multiple bands (5 GHz + 6 GHz) simultaneously to increase throughput. However, many users report that iPhone 17 Pro + MLO has problems\u2014unstability, slowdowns, glitches. ([reddit.com](https://www.reddit.com/r/iphone/comments/1nl94xl/iphone_17_pro_wifi_mlo_issues/?utm_source=openai)) \n - If MLO is enabled, the iPhone might be sticking to one band, or switching poorly, reducing real-world speed.\n\n3. **Signal Strength & Range**\n - Higher frequency (6 GHz) delivers faster speeds but suffers more through walls and obstacles. If you're farther from the Deco node, terrain or walls will drop throughput more dramatically than with 2.4 or 5 GHz. \n\n4. **iOS Bugs or Firmware Problems**\n - Early iPhone 17/17 Pro units had WiFi teething issues\u2014dropping connections, slow speeds\u2014especially tied to 6 GHz and band-steering / stable connection behavior. Some of these were reportedly mitigated in **iOS 26.1** beta. ([macworld.com](https://www.macworld.com/article/2917875/ios-26-1-beta-appears-to-fix-iphone-air-17-and-17-pro-wi-fi-issues.html?utm_source=openai)) \n - Check whether your phone is updated; phone + router firmware should both be kept latest. \n\n5. **Router Settings\u2014Band Settings, SSIDs, Band Steering**\n - Apple advises using the **same SSID** across 2.4 GHz, 5 GHz, and 6 GHz to allow iPhones to handle bands optimally. If your Deco uses separate names (one for 6 GHz, etc.), iPhone may choose 5 GHz instead if it thinks \u201ccompatibility\u201d is limited. ([support.apple.com](https://support.apple.com/en-us/HT213433?utm_source=openai)) \n - Also check whether \u201cWiFi 6E mode\u201d or 6 GHz mode is properly enabled in your iPhone\u2019s WiFi settings for that network. \n\n---\n\n## Things You Can Do to Improve Speed\n\nHere are actionable steps you can try:\n\n| Check / Change | What to Try |\n|----------------|-------------|\n| **Channel Width** | In the Deco app, see if you can force the 6 GHz band to 160 MHz (instead of 320 MHz). This may improve compatibility with your iPhone. |\n| **Disable MLO Temporarily** | If your Deco allows turning MLO off, test with it disabled. Some users get more stable speeds without MLO. |\n| **Unified SSID & Band Steering** | Use one WiFi name (SSID) for all bands (2.4, 5, 6 GHz). Helps the iPhone choose correctly. |\n| **Check Firmware / OS** | Make sure both your Deco BE65 nodes are updated to latest firmware, and your iPhone 17 Pro is running the latest iOS version. iOS 26.1+ apparently contains fixes. ([macworld.com](https://www.macworld.com/article/2917875/ios-26-1-beta-appears-to-fix-iphone-air-17-and-17-pro-wi-fi-issues.html?utm_source=openai)) |\n| **Reduce Distance / Obstructions** | Try speed tests next to the Deco unit with nothing between (walls, glass, etc.) to see if speed improves. |\n| **Test Without Interferers** | Other electronic devices, or neighboring WiFi networks, can interfere. Try changing the 6 GHz channel if it\u2019s congested. |\n\n---\n\nIf you want, I can guide you through checking your Deco and iPhone settings (step-by-step) to see which one is causing the bottleneck based on your current setup. Do you want me to walk you through that?" }, { "role": "user", "content": "yes%20please" }, { "role": "assistant", "content": "Here\u2019s a guided checklist to help you test settings on your **TP-Link Deco BE65 Pro** and your **iPhone 17 Pro**, so you can identify what\u2019s causing the speed drop. Each step includes what to do, why it matters, and how to interpret the results.\n\n---\n\n## Step-by-Step Troubleshooting Guide\n\n| Step | What to Change / Check | Why It Matters | What You\u2019ll Observe If It Helps |\n|---|---------------------------|------------------|-------------------------------------|\n| 1. **Update Firmware & iOS** | \u2022 On your *Deco*: open the app \u2192 go to system settings \u2192 check for firmware updates.
\u2022 On your *iPhone 17 Pro*: Settings \u2192 General \u2192 Software Update \u2192 install latest version. | Many early users reported WiFi performance/band issues on the iPhone 17 line; updates (like iOS 26.1 beta and above) addressed bugs related to connectivity drops and 6 GHz use. ([macworld.com](https://www.macworld.com/article/2917875/ios-26-1-beta-appears-to-fix-iphone-air-17-and-17-pro-wi-fi-issues.html?utm_source=openai)) | After updating, see fewer drops, more stable WiFi, possibly higher throughput. |\n| 2. **Unified SSID Across Bands** | In the Deco settings, set the same **SSID** name (network name) for 2.4 GHz, 5 GHz, and 6 GHz bands. | Apple\u2019s recommendation for WiFi 6E/7 is to use one SSID so the device can seamlessly pick the best band. Separate names can cause the iPhone to stick to 5 GHz or 2.4 GHz. ([support.apple.com](https://support.apple.com/en-us/HT213433?utm_source=openai)) | If SSIDs are unified, you might see your iPhone connecting to the 6 GHz band more often, and better speeds. |\n| 3. **Check/Disable MLO (Multi-Link Operation)** | In Deco\u2019s advanced wireless settings, find the option for **MLO** and try **turning it off**. | Many iPhone 17 Pro users report that with MLO enabled, connection stability drops; disabling it often resolves their speed loss issues. ([forums.macrumors.com](https://forums.macrumors.com/threads/iphone-17-pro-promax-wifi-7-mlo-considered-harmful.2468892/?utm_source=openai)) | After turning MLO off, if speeds improve (or connection becomes more stable), that was likely a culprit. If no change, try re-enabling. |\n| 4. **Match Channel Width** | For the 6 GHz band on the Deco, set channel width to **160 MHz** (not 320 MHz), if possible. | The iPhone 17 Pro\u2019s wireless chip supports max 160 MHz channel width\u2014not 320 MHz\u2014so using too wide channels can cause inefficiencies or dropped performance. ([reddit.com](https://www.reddit.com/r/Ubiquiti/comments/1qqyz1f/iphone_17_pro_ignoring_better_6_ghz_signal_46_dbm/?utm_source=openai)) | With channel width tuned appropriately, you might see better throughput and less lag or stalling. |\n| 5. **Check Band Steering & Min RSSI or Min Data Rate Settings** | \u2022 Make sure band steering (deciding which band the phone should use) is configured to **prefer 6 GHz** where possible.
\u2022 If there's a setting for Minimum RSSI or Minimum Data Rate, try adjusting or disabling it. | If minimum RSSI is too high, the phone may reject 6 GHz even when it has good signal. Band steering misconfigurations can force it to use weaker 5 GHz. ([reddit.com](https://www.reddit.com/r/Ubiquiti/comments/1qqyz1f/iphone_17_pro_ignoring_better_6_ghz_signal_46_dbm/?utm_source=openai)) | If the iPhone stays on 6 GHz longer and speeds are better, these settings were impacting performance. |\n| 6. **Test with Phone Close vs Far** | Do a speed test with your iPhone *right next to* the Deco; then move to typical use locations. | 6 GHz band has less wall/obstacle penetration than 2.4 or 5 GHz; distance & barriers can drastically reduce speed. | If close-range speeds are good but drop sharply further away, this is expected\u2014consider repositioning or using a mesh/satellite closer to that spot. |\n| 7. **Try Disabling \u201cPrivate WiFi Address\u201d (optional)** | Settings \u2192 WiFi \u2192 tap the connected network\u2019s \u201ci\u201d \u2192 toggle off **Private WiFi Address**. | Using a non-private address can help compatibility with certain routers; may affect how your router treats your device. | If stability or throughput improves, this was having some effect. |\n\n---\n\n## What to Do After Each Change\n\nAfter you make one of the changes above (don\u2019t change everything at once \u2013 do one thing at a time), do this:\n\n1. Force-quit background apps on the iPhone and ensure no heavy activity is running (downloads, streaming, etc.). \n2. Run a reliable speed test app (Speedtest.net, etc.) in the same place where the Windows machine was achieving full speed. \n3. Document the download/upload speeds; note which band (6 GHz, 5 GHz, etc.) the iPhone shows connected under *Settings \u2192 WiFi*.\n\n---\n\nIf you like, I can make a customized list of the Deco menu locations (for firmware version you have) so you can find where to toggle each of those settings. Do you want me to pull that together?" }, { "role": "user", "content": "yes%20please" }, { "role": "assistant", "content": "Here are more precise directions tailored for the **Deco BE65 Pro** and **iPhone 17 Pro**\u2014which menu to find each relevant setting in (assuming your Deco firmware and iOS are up to date). These are based on the latest user guides, official TP-Link FAQs, and Apple support docs.\n\n---\n\n## Deco BE65 Pro \u2014 How to Find Settings in the Deco App\n\n> *You\u2019ll need to use your Deco app (on iOS or Android), logged into the system where BE65 Pro is your primary node, and ensure you have admin privileges.*\n\n| Setting | Where to Find It | How to Navigate |\n|---|-------------------|------------------|\n| **Channel / Channel Width (for 2.4GHz, 5GHz, 6GHz)** | Deco App \u2192 More (often three dots or \u201c\u2026\u201d / \u201cMenu\u201d) \u2192 **Wi-Fi Settings** \u2192 **2.4G & 5G Wireless Network** (or for 6 GHz, \u201c6G Wireless Network\u201d) \u2192 **Advanced** | Select the band (e.g. 6 GHz) \u2192 tap \u201cChannel Width\u201d \u2192 choose from available widths (20/40/80/160/320 MHz). If the band width is grayed out or set to \u201cAuto\u201d it may depend on region/firmware. ([tp-link.com](https://www.tp-link.com/us/support/faq/4407/?utm_source=openai)) |\n| **Find Band Steering / RSSI Threshold** | Deco App \u2192 Wi-Fi Settings \u2192 Advanced \u2192 look for **Band Steering**, **RSSI Threshold**, or **Minimum Signal Strength** settings | Some Deco units let you adjust how aggressively devices are steered to 6 GHz/5 GHz; reducing strictness can prevent dropping or falling back too early. Community reports suggest RSSI settings causing the iPhone 17 Pro to drop fast. ([reddit.com](https://www.reddit.com/r/TPLink_Omada/comments/1o22eit?utm_source=openai)) |\n| **Enable/Disable MLO** | Deco App \u2192 Possibly under **Advanced Wi-Fi Settings** or **Wireless Modes** or **Wireless Band Settings** | If there\u2019s a toggle for MLO (Multi-Link Operation), try turning it off. If no toggle is visible, MLO may be automatic or not exposed in your firmware. Users have noted performance differences when MLO is enabled vs disabled. ([reddit.com](https://www.reddit.com/r/TpLink/comments/1tles8x/mlo_on_satelite_deco_be65/?utm_source=openai)) |\n\n---\n\n## iPhone 17 Pro \u2014 Key Wi-Fi Settings Menus\n\n> *iOS paths may differ slightly depending on minor updates (iOS 26.x+). These are based on recent documentation.*\n\n| Setting | Where to Check / Change |\n|---------|--------------------------|\n| **Private Wi-Fi Address (MAC address option)** | Settings \u2192 Wi-Fi \u2192 tap the (i) \ud83d\udec8 info button next to the network \u2192 scroll to **Private Wi-Fi Address / Private Network Address** \u2192 toggle Off (or Fixed/Rotating depending on iOS version). Turning it off lets the network see consistent MAC address. ([support.apple.com](https://support.apple.com/guide/iphone/use-a-private-network-address-iph6b324bb33/ios?utm_source=openai)) |\n| **Check Which Band You're Connected To** | iPhones don\u2019t clearly show 6 GHz vs 5 GHz in the Wi-Fi settings; you\u2019ll often have to infer from SSID (if separated) or check the router\u2019s interface to see which band the phone is using. Sometimes external diagnostic tools or manufacturer apps can show band details. ([techyorker.com](https://techyorker.com/how-to-check-wifi-ghz-on-an-iphone/?utm_source=openai)) |\n| **Forget & Rejoin Network** | Settings \u2192 Wi-Fi \u2192 tap the network \u2192 **Forget This Network**, then join again manually (enter password). Ensures settings take effect, especially after toggling Private Address or SSID changes. |\n\n---\n\nIf you want, I can pull up screenshots (or rough visuals) for your specific firmware version of Deco and your current iOS version to show exactly where each toggle is. Would that be helpful?" }, { "role": "user", "content": "no%20thank%20you" }, { "role": "assistant", "content": "You\u2019re welcome! If you do run into anything unclear or want help interpreting the speed-test results, feel free to reach out. Happy testing!" }, { "role": "user", "content": "I%20am%20using%20the%20Deco%20BE65%20Pro%2C%20plugged%20into%20my%20Virgin%20Media%20Hub%205.%20Should%20I%20put%20my%20Virgin%20media%20hub%20into%20modem%20mode%20for%20best%20results%3F" }, { "role": "assistant", "content": "Yes\u2014it\u2019s usually a good idea to put your **Virgin Media Hub 5** into *Modem Mode* (also called \u201cBridge Mode\u201d) when using it with a high-quality router like your **Deco BE65 Pro**. Here\u2019s a breakdown of what this means, how it helps, what to check, and gotchas to be aware of.\n\n---\n\n## Why Modem Mode Helps (Specifically with Your Setup)\n\n1. **Eliminates Double NAT issues** \n When both the Hub 5 and the Deco act as routers, you end up with double NAT. This can cause problems with:\n - Online gaming (strict NAT types), \n - Port forwarding, \n - Some VPNs or remote-access services. \n Putting the Hub into modem mode ensures only the Deco handles routing, which clears up those issues. ([itblogpros.com](https://itblogpros.com/virgin-media-hub-5-modem-mode-use-your-own-router/?utm_source=openai))\n\n2. **More control & better performance** \n The Deco BE65 Pro is designed for strong Wi-Fi performance (including 6 GHz etc.), better beamforming, more advanced settings. Letting it take over routing and Wi-Fi lets you tweak band steering, channel widths, MLO, etc., without the Hub layering on own interference. Modern setup guides recommend doing this. ([itblogpros.com](https://itblogpros.com/virgin-media-hub-5-modem-mode-use-your-own-router/?utm_source=openai))\n\n3. **Cleaner network layout** \n - Hub\u2019s Wi-Fi is disabled. \n - Only one Ethernet port (usually LAN Port 1) remains active for your router. \n - Your Deco handles DHCP, DNS, Wi-Fi bands, guest networks, etc. ([comparebroadband.org.uk](https://www.comparebroadband.org.uk/virgin-media/virgin-media-hub-5-5x-explained-review-guide/?utm_source=openai))\n\n---\n\n## How to Enable Modem Mode on Virgin Hub 5\n\nHere\u2019s how to set things up correctly:\n\n1. **Connect your Deco BE65 Pro\u2019s WAN port** to **LAN Port 1** on the Hub 5 (before enabling modem mode) to ensure a clean handover. ([itblogpros.com](https://itblogpros.com/virgin-media-hub-5-modem-mode-use-your-own-router/?utm_source=openai)) \n2. **Log into the Hub settings** \n - Open a browser \u2192 go to `192.168.0.1` \n - Use admin login (often printed on the base of the Hub) ([routerleds.com](https://routerleds.com/virgin-hub-5-modem-mode/?utm_source=openai)) \n3. **Find and enable Modem Mode** (or Bridge Mode) \n - In the Hub 5\u2019s settings \u2192 look for \u201cModem Mode\u201d \u2192 toggle to enable it \u2192 apply changes \u2192 let Hub reboot. ([virginmedia.com](https://www.virginmedia.com/help/broadband/reboot-or-reset-hub?utm_source=openai)) \n - Hub\u2019s IP address will change from `192.168.0.1` \u2192 `192.168.100.1` after it reboots. ([routerleds.com](https://routerleds.com/virgin-hub-5-modem-mode/?utm_source=openai)) \n\n4. **Configure your Deco BE65 Pro** \n - Set the Deco to get WAN address via DHCP (so it can pull the public IP from Virgin). \n - Then set up Wi-Fi, SSID, channels etc., on the Deco as normal.\n\n---\n\n## Important Caveats & What to Check\n\n| Item | Details |\n|------|---------|\n| **Which Hub 5 model you have (Hub 5 vs Hub 5x)** | \uf0d8 The *standard Hub 5* (used by Virgin\u2019s cable / coaxial broadband) has modem mode and works well for this setup. ([itblogpros.com](https://itblogpros.com/virgin-media-hub-5-modem-mode-use-your-own-router/?utm_source=openai))
\uf0d8 The *Hub 5x* (used for Virgin\u2019s full-fibre / XGS-PON) until recently did **not** reliably support modem mode\u2014and some areas still may not have full firmware support for it yet. ([comparebroadband.org.uk](https://www.comparebroadband.org.uk/virgin-media/virgin-media-hub-5-5x-explained-review-guide/?utm_source=openai)) |\n| **Use the correct Ethernet port** | Only one LAN/Ethernet port stays active in modem mode (usually port 1). If you plug your Deco into another port it may not work. ([routerleds.com](https://routerleds.com/virgin-hub-5-modem-mode/?utm_source=openai)) |\n| **Reboot after switching** | After enabling modem mode, reboot both the Hub and your router (Deco) to ensure proper WAN address assignment. Hub \u201clocks\u201d onto the MAC address of the device connected when first set. ([community.virginmedia.com](https://community.virginmedia.com/t5/Networking-and-WiFi/Virgin-Hub-5-won-t-work-in-Modem-Mode/m-p/5424539?utm_source=openai)) |\n| **Loss of hub's router-based features** | Things like Virgin\u2019s app-based diagnostics, mesh pods (Wi-Fi Max), parental controls via their hub, etc., will be disabled when modem mode is active. ([virginmedia.com](https://www.virginmedia.com/help/broadband/reboot-or-reset-hub?utm_source=openai)) |\n\n---\n\n## What to Do Given Your Specific Set-up\n\nSince you're using Deco BE65 Pro behind Hub 5:\n\n- **If you have the standard Hub 5 (cable)**: Yes, enabling modem mode is a good move. It will let your Deco fully take over and likely improve Wi-Fi speeds and stability. \n- **If you have the Hub 5x (full fibre)**: First check via the Virgin Media Connect app or the Hub\u2019s admin page whether `Modem Mode` is available. If not, you may need to run in router mode and turn off Hub Wi-Fi so Deco\u2019s is primary. Or see if firmware has added full support in your area. ([comparebroadband.org.uk](https://www.comparebroadband.org.uk/virgin-media/virgin-media-hub-5-5x-explained-review-guide/?utm_source=openai))\n\n---\n\nIf you like, I can help you double-check whether *your specific Hub5/H5x unit in your area* supports modem mode and whether your Deco will work optimally with it that way. Do you want me to check that with your postcode or connection type (cable vs full fibre)?" }, { "role": "user", "content": "which%20is%20port%201%20on%20the%20virgin%20hub%205%3F%20at%20the%20top%20or%20bottom%3F" }, { "role": "assistant", "content": "On the **Virgin Media Hub 5**, **LAN Port 1** is the **leftmost Ethernet port** when looking at the back of the Hub. ([itblogpros.com](https://itblogpros.com/virgin-media-hub-5-modem-mode-use-your-own-router/?utm_source=openai))\n\nTo visualize: if the Hub\u2019s back panel is facing you, the Ethernet ports are along the bottom row. Start counting from the left for Port 1, then Port 2, 3, etc. ([itblogpros.com](https://itblogpros.com/virgin-media-hub-5-modem-mode-use-your-own-router/?utm_source=openai))" }, { "role": "user", "content": "So%2C%20if%20the%20hub%20is%20standing%20virticle%2C%20it%20would%20be%20the%20bottom%20port%3F" }, { "role": "assistant", "content": "Yes \u2014 if the Virgin Media Hub 5 is standing vertically, LAN **Port 1** is indeed the **bottom-most Ethernet port** in the row. It\u2019s the leftmost when viewing the back while it\u2019s standing upright. ([comparebroadband.org.uk](https://www.comparebroadband.org.uk/virgin-media/virgin-media-hub-5-5x-explained-review-guide/?utm_source=openai))" } ]