[
    {
        "role": "user",
        "content": "what%20windows%20software%20do%20I%20need%20to%20update%20and%20configure%20my%20plantronics%20savvi%208220%20headset"
    },
    {
        "role": "assistant",
        "content": "To properly update and configure your Plantronics (now part of **Poly/HP**) Savi 8220 headset on Windows, you\u2019ll want to install a few key pieces of software, keep firmware current, and adjust settings. Here\u2019s a guide to what you need, how to use it, and tips for configuration.\n\n---\n\n## What software you\u2019ll need\n\n1. **Poly/Plantronics Hub (also called \u201cPlantronics Hub\u201d or \u201cHub Desktop\u201d)**  \n   - This is the traditional configuration utility. It allows you to update firmware, configure device settings, mute behaviors, language, etc. ([device.report](https://device.report/manuals/plantronics-savi-8220-user-guide?utm_source=openai))  \n   - Important note: In many cases Hub is still usable, but Poly has emphasized that for newer models and newer OS versions, the **Poly Lens** app is becoming the newer recommended application. ([headsetplus.com](https://headsetplus.com/blogs/headset-installation-faq/latest-software-from-poly-plantronics-for-microsoft-windows-and-apple-mac-os?utm_source=openai))\n\n2. **Poly Lens (Desktop)**  \n   - This is Poly\u2019s newer tool for configuration and firmware updates. If you have a newer variant like the Savi 8220-M or if certain features are no longer in Hub, Lens will probably be required. ([headsetplus.com](https://headsetplus.com/blogs/headset-installation-faq/latest-software-from-poly-plantronics-for-microsoft-windows-and-apple-mac-os?utm_source=openai))\n\n3. **Device Drivers**  \n   - While the headset generally uses built-in Windows drivers for audio and USB connectivity, the Hub/Lens software will filter through correct driver configurations (especially for advanced functions like the mute, call control, etc.). If you're missing audio or features, checking for driver updates via Windows Update or through Poly\u2019s site can help. ([analysisman.com](https://www.analysisman.com/2022/09/plantronics-headset-audio.html?utm_source=openai))\n\n---\n\n## Firmware updates & what gets updated\n\n- Firmware updates are essential\u2014these include updates for the headset **and the base station or dongle**, depending on your setup. ([btpi.com](https://btpi.com/headsets-telecom-products/kb/how-to-update-poly-headsets/?utm_source=openai))  \n- The firmware release notes (e.g. for Savi 8200 series) mention improvements like **acoustic event reporting**, better softphone integration, fixing volume synchronization issues, etc. ([polycom-be-prod.zoominsoftware.io](https://polycom-be-prod.zoominsoftware.io/bundle/savi-8200-firmware-rn/raw/resource/enus/savi-8200-firmware-rn.pdf?utm_source=openai))  \n- Firmware updates can take some time (up to ~15 minutes in some cases) and the device can become temporarily unusable while updating. ([btpi.com](https://btpi.com/headsets-telecom-products/kb/how-to-update-poly-headsets/?utm_source=openai))\n\n---\n\n## How to update\n\n1. Plug in the **headset base or adapter/dongle** directly (prefer USB-A ports when possible) to your Windows PC. Sometimes USB-C adapters or hubs interfere with update detection. ([reddit.com](https://www.reddit.com/r/poly/comments/1e1z8at?utm_source=openai))  \n2. Open **Poly Lens** *or* **Plantronics Hub** (whichever you have installed or prefer)  \n   - In Hub: go to the \u201cNotifications\u201d tab \u2192 \u201cCheck for Updates\u201d \u2192 follow prompts for firmware and device updates. ([headsetadvisor.com](https://headsetadvisor.com/blogs/headset/how-to-update-your-headset-using-the-plantronics-hub?utm_source=openai))  \n   - In Lens: find your Savi 8220 in the Devices list \u2192 look for an update option \u2192 follow the update flow. ([btpi.com](https://btpi.com/headsets-telecom-products/kb/how-to-update-poly-headsets/?utm_source=openai))  \n\n---\n\n## Configuration & settings after updating\n\nOnce updated, you\u2019ll want to customize settings to make the headset work best for your workflow. Typical settings include:\n\n- **Language** of the voice prompts (if your model supports multiple). ([headsetsdirect.com](https://www.headsetsdirect.com/wp-content/uploads/2024/08/S8210_8220-Office-User-Guide.pdf?utm_source=openai))  \n- **Call control buttons**\u2014which softphones or calling apps the headset is allowed to control. Can affect how the \u201canswer/end\u201d button behaves. ([reddit.com](https://www.reddit.com/r/poly/comments/1nkxt9a?utm_source=openai))  \n- **Mute and soft mute behavior**\u2014syncing mute between headset & PC/softphone; some updates fix bugs like mute not sticking. ([reddit.com](https://www.reddit.com/r/plantronics/comments/rb0lur?utm_source=openai))  \n- **Volume sync** and steady participation in calls\u2014making sure headset volume vs PC volume don\u2019t fight each other. ([polycom-be-prod.zoominsoftware.io](https://polycom-be-prod.zoominsoftware.io/bundle/savi-8200-firmware-rn/raw/resource/enus/savi-8200-firmware-rn.pdf?utm_source=openai))  \n- **Audio behavior when call ends / idle periods**\u2014some devices disconnect when there's no audio; you can often adjust behavior so it stays connected. ([reddit.com](https://www.reddit.com/r/poly/comments/1rinn6t/windows_11_keeps_disconnecting_poly_savi_8220_uc/?utm_source=openai))  \n\n---\n\n## Additional tips & troubleshooting\n\n- If you see strange behavior (mute issues, audio dropouts) try:  \n  \u2022 Unplugging/re-plugging the base/dongle  \n  \u2022 Closing Hub and reopening it  \n  \u2022 Ensuring the USB connection is direct (not through hubs/adapters)  \n  \u2022 Checking Windows sound settings to confirm the headset is set as default output/input ([reddit.com](https://www.reddit.com/r/plantronics/comments/rb0lur?utm_source=openai))  \n\n- If your organization has locked down software installations, you may need IT permissions to install Hub or Lens or apply firmware updates. ([reddit.com](https://www.reddit.com/r/poly/comments/1e1z8at?utm_source=openai))  \n\n- Confirm which exact variant you have (Office, UC, \u201cM\u201d model, etc.), since not all features are identical across models. Software availability (Hub vs Lens), supported settings, and firmware versions can depend on that. ([healthyworkstations.com](https://www.healthyworkstations.com/resources/userguides/savi-8210-8220.pdf?utm_source=openai))  \n\n---\n\nIf you like, I can walk you through step-by-step how to check your firmware version, install the right software, and configure settings for your specific variant (if you tell me which exact model you have and whether you're using Windows 10 or 11). Want me to do that?"
    }
]