[
    {
        "role": "user",
        "content": "using%20the%20new%20bank%20of%20ireland%20app%20I%20can%20no%20longer%20see%20my%20main%20accounts%20each%20withdraw%20or"
    },
    {
        "role": "assistant",
        "content": "I\u2019m sorry to hear you're having trouble viewing your withdrawals or transactions in the new Bank of Ireland app. This is a known concern that a lot of users have raised since the rollout of the revamped mobile banking system. Here are some possible causes and things to check, plus steps you can take to fix it:\n\n---\n\n### Possible reasons transactions & withdrawals aren\u2019t visible\n\n1. **App shows only recent transactions**  \n   The new app often displays only the latest few transactions in the mobile view. For older transactions, you may need to check via the \u201c365 Online\u201d browser site. ([boards.ie](https://www.boards.ie/discussion/2057806583/boi-android-app-how-to-see-account-movements?utm_source=openai))\n\n2. **Statement cut-off times**  \n   Transactions up to the date of your last statement are shown normally. Anything after may not yet be processed/displayed in transaction lists until the bank updates it in batches. Some users report that nothing appears until the next statement period has been generated. ([boards.ie](https://www.boards.ie/discussion/2057806583/boi-android-app-how-to-see-account-movements?utm_source=openai))\n\n3. **Account type restrictions**  \n   Some kinds of accounts\u2014especially savings or deposit notice accounts\u2014may have different statement and transaction visibility policies compared to current accounts or credit cards. Some accounts may only show statements via browser or require special access. ([reddit.com](https://www.reddit.com/r/ireland/comments/1jrbv3y?utm_source=openai))\n\n4. **Additional cardholders' limitations**  \n   If you\u2019re an additional cardholder (not the main account holder), there might be restrictions on what you can see\u2014statements or transactions\u2014especially in newer versions or certain account types. ([digital.bankofireland.com](https://digital.bankofireland.com/cdn/documents/product/general/A-Guide-to-Upcoming-Changes-Brochure.pdf?utm_source=openai))\n\n5. **Delayed transaction postings**  \n   Pending transactions or authorisations may not show immediately, or there could be a delay in processing. The app might also combine certain transaction data or show them differently compared to printed statements. ([personalbanking.bankofireland.com](https://personalbanking.bankofireland.com/ways-to-bank/mobile-banking/digital-banking/?utm_source=openai))\n\n---\n\n### What you can do to find those missing withdrawals\n\nHere are steps you can try to access your full transaction history and withdrawals:\n\n- **Use the 365 Online banking website**  \n  Log in via a web browser (on desktop or mobile) to the \u201c365 Online\u201d portal. There, you should be able to see up to 12 months of transactions, export history, and download statements including older withdrawals. ([personalbanking.bankofireland.com](https://personalbanking.bankofireland.com/ways-to-bank/online-banking/features-of-365-online-banking/?utm_source=openai))\n\n- **Tap into statements via the app**  \n  In the app, tap into your account \u2192 you should see options for **Transactions**, **Statements**, or **More**. If \u201cStatements\u201d isn\u2019t visible, that might indicate either the account type doesn\u2019t support statements in the app, or you don\u2019t have full rights on the account (e.g. additional cardholder). ([boards.ie](https://www.boards.ie/discussion/2058179288/viewing-bank-statements-through-the-app?utm_source=openai))\n\n- **Request a statement from a branch or via customer support**  \n  If the app or website isn\u2019t giving you what you need, you can request printed or emailed statements. Sometimes statements for certain types of accounts can only be printed in-branch or delivered by mail. ([reddit.com](https://www.reddit.com/r/AskIreland/comments/1p38s1c/bank_of_ireland_deposit_saving_account_statements/?utm_source=openai))\n\n- **Check if you are signed in with correct permissions**  \n  Make sure you\u2019re logging in with the main account holder credentials if you are meant to see everything. If you are an additional user, that could be the reason you can\u2019t see certain entries. ([digital.bankofireland.com](https://digital.bankofireland.com/cdn/documents/product/general/A-Guide-to-Upcoming-Changes-Brochure.pdf?utm_source=openai))\n\n- **Update your app / clear cache**  \n  Sometimes visibility issues are due to bugs. Make sure the app is fully updated. If problems persist, try logging out and back in, or even reinstalling. If possible, check transaction visibility from multiple devices. ([personalbanking.bankofireland.com](https://personalbanking.bankofireland.com/ways-to-bank/mobile-banking/digital-banking/?utm_source=openai))\n\n---\n\nIf you want, I can walk you through these steps in more detail based on your specific account type (current, savings, credit, etc.). Do you know which type of account is missing withdrawals, and whether you are listed as the main account holder or additional?"
    }
]