[
    {
        "role": "user",
        "content": "I%20am%20adding%20a%20trip%20to%20PrM%20assist%20and%20I%20have%20put%20in%20my%20name%20the%20flight%20number%20the%20aerling%20ref%20number%20and%20what%20assistance%20I%20need%20but%20there%20doesn%27t%20seem%20to%20be%20a%20next%20button%20what%20do%20I%20do%20now"
    },
    {
        "role": "assistant",
        "content": "It sounds like you're using the **PRM Assist** app and are stuck at a point where you've added your name, flight number, booking/reference number, and assistance needed\u2014but you don\u2019t see a \u201cNext\u201d or \u201cSubmit\u201d button to move forward. Here are some steps you can try to resolve this and move ahead.\n\n---\n\n### \u2705 Things to Check First\n\n1. **Have you \u201cCreated/Retrieved\u201d your booking in the app?**  \n   If you already asked for assistance while booking your ticket, PRM Assist usually lets you *retrieve* the booking inside the app using your details. ([apps.apple.com](https://apps.apple.com/lc/app/prm-assist/id1574371912?utm_source=openai))  \n\n2. **All required fields filled properly?**  \n   Even if everything looks filled, something minor might be missing\u2014like:\n   - Full name matching exactly how it appears on your ticket  \n   - Complete flight number or correct airline code  \n   - Reference/booking code entered correctly  \n   App forms often won\u2019t let you proceed until every required field is valid.\n\n3. **Invisible button or scrolling issue?**  \n   Sometimes the \u201cNext\u201d or \u201cSubmit\u201d button is off-screen, especially on mobile. Try:\n   - Scrolling down (or sides, if on a small phone screen)  \n   - Landscape mode  \n   - Rotate phone/tablet if helpful\n\n4. **Update the app.**  \n   Make sure you're using the latest version of PRM Assist. Older versions sometimes have bugs or missing features. ([apps.apple.com](https://apps.apple.com/lc/app/prm-assist/id1574371912?utm_source=openai))\n\n---\n\n### \ud83d\udee0 What You Can Do Now\n\n- **Try \u201cCreate/Retrieve Booking\u201d feature:**  \n  Go back to the main menu of the app\u2014there should be an option (\u201cCreate/Retrieve Booking\u201d) to pull in an existing flight/assistance request. Once the app finds your booking, it might let you complete the details. ([apps.apple.com](https://apps.apple.com/lc/app/prm-assist/id1574371912?utm_source=openai))\n\n- **Check the profile or settings section:**  \n  Sometimes \u201cextra PRM info\u201d is stored in your profile separately. If that\u2019s not filled out, the app may block you from going forward. ([apps.apple.com](https://apps.apple.com/lc/app/prm-assist/id1574371912?utm_source=openai))\n\n- **Force close and reopen the app:**  \n  If the app is glitching, closing it completely and relaunching can help. Try also switching networks (Wi-Fi off/on) in case of connectivity issues.\n\n---\n\n### \u260e\ufe0f If None of That Works\n\n- **Contact PRM Assist support:**  \n  Report the issue directly in the app (usually via a \u201cSupport\u201d or \u201cHelp\u201d section), or check their website for contact info. Since you already have your booking reference, that will help resolve it quicker.\n\n- **Reach out to your airline:**  \n  Airlines are another route\u2014most allow PRM requests through \u201cManage Booking\u201d on their site or by phone. If you can\u2019t complete it in the app, this might be the safest backup. ([iberia.com](https://www.iberia.com/us/accessibility/book-flight-assistance/?utm_source=openai))\n\n---\n\nIf you want, I can walk you through step-by-step based on what your screen looks like now (if you share what you see), or I can pull up PRM Assist\u2019s latest instructions for your airline. Which do you prefer?"
    }
]