[
    {
        "role": "user",
        "content": "i%20am%20trying%20to%20edit%20a%20document%20in%20office%20365%20on%20a%20windows%20365%20computer%20using%20jaws%20for%20windows.%20i%20seem%20to%20have%20messed%20up%20a%20windows%20setting%20and%20i%20don%27t%20know%20how%20to%20fix%20it%20using%20keyboard%20commands%2C%20not%20a%20mouse.%20i%20want%20to%20embed%20a%20URL%20into%20some%20text.%20I%20normally%20highlight%20the%20text%2C%20then%20hit%20control%20plus%20k%20and%20then%20paste%20in%20the%20URL%20and%20hit%20return.%20then%20the%20text%20i%20highlighted%20is%20there%2C%20but%20it%20is%20clear%20it%20is%20a%20link.%20yet%20starting%20today%2C%20when%20I%20do%20all%20that%2C%20you%20don%27t%20end%20up%20seeing%20the%20words%20i%20had%20highlighted%20in%20the%20text.%20instead%20you%20just%20see%20the%20URL%20itself.%20what%20is%20wrong%20and%20how%20do%20i%20fix%20it%3F"
    },
    {
        "role": "assistant",
        "content": "It sounds like your Word document is showing the underlying hyperlink field code instead of the display text\u2014so instead of seeing your selected words turned into a link, you're seeing something like `{HYPERLINK \"http://example.com\"}`. This typically happens when the \"show field codes instead of their values\" setting gets turned on (either accidentally via keyboard shortcut or through options). Here's how to fix it **using keyboard shortcuts and system options** (so you don\u2019t need to use a mouse), and also how to correctly insert hyperlinks using JAWS/screen reader.\n\n---\n\n## What\u2019s Going On\n\n- Word uses *field codes* for hyperlinks. Normally, what you see is the result\u2014the display text turns into a clickable, underlined hyperlink.  \n- When **field codes are shown**, you see `{HYPERLINK \"URL\"}` instead of the display text. ([learn.microsoft.com](https://learn.microsoft.com/en-us/answers/questions/5304046/word-display-in-hyperlinks-did-i-change-the-style?utm_source=openai))  \n- The setting that controls this is either toggled off/on via keyboard (Alt + F9) or changed in Word\u2019s settings under *File \u2192 Options \u2192 Advanced \u2192 Show document content \u2192 \u201cShow field codes instead of their values\u201d*. ([learn.microsoft.com](https://learn.microsoft.com/en-us/answers/questions/5304046/word-display-in-hyperlinks-did-i-change-the-style?utm_source=openai))\n\n---\n\n## How to Fix It Using Keyboard Only\n\n1. Press **Alt + F9**  \n   - This toggles showing field codes vs. showing the hyperlink display text (\u201cvalues\u201d). If field codes are showing now, Alt + F9 should switch back to display your selected text. ([learn.microsoft.com](https://learn.microsoft.com/en-us/answers/questions/5304046/word-display-in-hyperlinks-did-i-change-the-style?utm_source=openai))  \n   - On some laptops, you may also need to use **Fn** with Alt (i.e. Fn + Alt + F9). ([wps.com](https://www.wps.com/office-quick-solution/office-app-problems/how-to-fix-hyperlinks-showing-as-field-codes-in-microsoft-word/?utm_source=openai))\n\n2. If that doesn\u2019t work:\n\n   - Press **Alt + F**, then **T**, then **O** to open *File \u2192 Options* dialog.  \n   - Use **Tab** (or Shift + Tab) to navigate to **Advanced**.  \n   - Tab down to the section partly labeled **Show document content**.  \n   - Find the checkbox **\u201cShow field codes instead of their values\u201d**.  \n   - If it is checked, tab to it and press **Space** to uncheck.  \n   - Then press **Enter** to OK/close the dialog. ([perrla.zendesk.com](https://perrla.zendesk.com/hc/en-us/articles/4407484844315--Hyperlink-Field-Codes-Showing-Instead-of-Hyperlinks-Add-in?utm_source=openai))\n\n---\n\n## How to Properly Insert a Hyperlink with Display Text When Using JAWS or Screen Reader\n\nIf you want to embed a URL in some text (so your chosen words become the link), here\u2019s the step-by-step (keyboard-only):\n\n1. Type the words/text you want to display (e.g., \u201cClick here\u201d or any relevant text).  \n2. Use the arrow keys to place the cursor anywhere in that text.  \n3. **Select** that text: Shift + Arrow keys (or Ctrl + Shift + Arrow for word-by-word).  \n4. Press **Ctrl + K** \u2192 this opens the *Insert Hyperlink* dialog.  \n5. The focus should be on the **Address** field (or *Web address*). Type or paste the URL.  \n6. Use **Tab** to move to **Text to display** (sometimes JAWS has a different path, but tabbing should get there). Make sure that field contains the text you had selected. You can overwrite it if needed.  \n7. Tab further to the **OK** or **Insert** button, then press **Enter**. That inserts the link with your display text intact. ([support.microsoft.com](https://support.microsoft.com/en-us/word/create-or-edit-a-hyperlink?utm_source=openai))\n\n---\n\n## Summary\n\n- The reason your link text is showing as the URL instead of your selected words is likely because field codes got turned on.  \n- Fix it by pressing **Alt + F9** (or Fn + Alt + F9) to toggle back.  \n- If needed, change the setting in Word Options under *Advanced \u2192 Show document content*.  \n- To insert links properly, always select your display text first, then use *Ctrl+K*, enter the URL, make sure \u201cText to display\u201d shows your selected text, then press Enter.  \n\n---\n\nIf after trying this, you're still seeing the URL instead of your text, or things behave differently (especially as you're using JAWS), tell me:\n\n- Which version of Word/Office 365 you\u2019re using (desktop app vs Word Online).  \n- If pressing **Alt + F9** has any effect at all.  \n\nThen we can walk through more JAWS-specific steps."
    }
]