[
    {
        "role": "user",
        "content": "i%20have%20been%20subscribed%20to%20amazon%20prime%20for%20several%20years%20in%20canada.%20it%20always%20included%20free%20amazon%20prime%20video.%20I%20just%20got%20a%20bill%20on%20my%20iPhone%20for%20amazon%20prime%20video%20for%20%248.99%20per%20month%20starting%20this%20month.%20did%20amazon%20stop%20including%20it%20in%20membership%20in%20amazon%20prime%3F"
    },
    {
        "role": "assistant",
        "content": "Hey \u2014 I checked, and Amazon **has not** removed Prime Video from Prime membership in Canada. You should *not* be getting a separate $8.99/month charge for Prime Video if you already have a current Prime subscription. Here's what I found based on the latest policies and common issues that match your situation:\n\n---\n\n## \u2705 What Amazon\u2019s policy says\n\n- Prime Video is included **at no extra cost** with Amazon Prime in Canada. Prime members get video content (streaming) along with shipping, Prime Reading, Music, and the other usual benefits. ([aboutamazon.ca](https://www.aboutamazon.ca/news/retail/awesome-benefits-that-make-your-amazon-canada-prime-membership-worth-it?utm_source=openai))  \n- Prime Canada currently costs ~$9.99/month or $99/year. That includes Prime Video among the membership perks. ([aboutamazon.ca](https://www.aboutamazon.ca/news/retail/awesome-benefits-that-make-your-amazon-canada-prime-membership-worth-it?utm_source=openai))  \n- Amazon introduced an \"**Ultra**\" plan in the U.S., which is a separate *ad-free* option for Prime Video, but that\u2019s only for customers in the U.S., and it is **in addition** to what\u2019s included with Prime. This plan does *not* replace the included Prime Video in Canada. ([aboutamazon.com](https://www.aboutamazon.com/news/entertainment/prime-video-ultra-ad-free-streaming-subscription?utm_source=openai))  \n\n---\n\n## \u26a0 What could be happening with your $8.99 charge\n\nIf you see a separate charge for Prime Video, here are some likely causes:\n\n1. **Accidental channel subscription**  \n   You might have signed up for a Prime Video Channel or an add-on (e.g. BritBox, STACKTV, etc.) that bills ~$8.99/month. These are optional and add extra content beyond what\u2019s in Prime. ([associates.amazon.ca](https://associates.amazon.ca/help/node/topic/GRUDUYDLGGTU3ZJG?utm_source=openai))\n\n2. **Multiple Amazon accounts**  \n   It\u2019s possible you have two Amazon accounts, and one is being billed separately for \"Prime Video only,\" while your main account has the full Prime membership. Check which account the charge is coming from. Some users discovered hidden \u201cPrime Video only\u201d accounts in their name. ([reddit.com](https://www.reddit.com/r/amazonprime/comments/1as1zqo/anyone_have_experience_with_amazon_channels/?utm_source=openai))\n\n3. **Old/unused subscription**  \n   Maybe you signed up for Prime Video *alone* in the past, stopped using it, and forgot. It could still be active and billing you. This happens more often than you\u2019d think. ([amazonforum.com](https://www.amazonforum.com/s/question/0D56Q0000CyMl18SQC/recurring-899-charge?utm_source=openai))\n\n4. **Error or fraud**  \n   Less likely, but sometimes charges show up due to account errors or fraud. It's worth checking with Amazon if nothing in your account seems to match the $8.99 charge.  \n\n---\n\n## \ud83d\udd0d What you should do\n\n- Log in to Amazon.ca \u2192 go to **Your Prime membership** page \u2192 check the benefits listed (Prime Video should appear).\n- Review **Your Subscriptions** and **Prime Video Channels** sections for any active add-ons charging ~$8.99/month. ([associates.amazon.ca](https://associates.amazon.ca/help/node/topic/GRUDUYDLGGTU3ZJG?utm_source=openai))  \n- Check your **order history** and **payment history** for any entries labeled \u201cPrime Video only\u201d or \u201cPrime Video Channel\u201d.  \n- If you can\u2019t find anything, contact Amazon Support and explain that you have Prime and that Prime Video is supposed to be included \u2014 ask them to trace that charge.\n\n---\n\nIf you want, I can help you walk through your account settings (what to click, what to look for) to pinpoint the cause. Would you like me to do that?"
    }
]