[
    {
        "role": "user",
        "content": "using%20microsoft%20office%20how%20to%20make%20a%20direct%20phone%20call%20through%20teams%3F"
    },
    {
        "role": "assistant",
        "content": "Here\u2019s how to make a *direct phone call* through Microsoft Teams using Microsoft 365 / Office, and what you need to set up for it to work properly.\n\n---\n\n## What \u201cDirect Phone Call\u201d Means\n\nA direct phone call refers to calling actual telephone numbers (PSTN\u2014public switched telephone network), not just Teams users. To do this in Teams, your account must be enabled with *Teams Phone* capabilities. Without this, you can only call other Teams users (voice or video within the Teams app). ([support.onecloud.com](https://support.onecloud.com/portal/en/kb/articles/teams-calling-with-microsoft-teams?utm_source=openai))\n\n---\n\n## Requirements Before You Can Call Phone Numbers\n\n1. **Teams Phone / Phone System License**  \n   Your organization must have one of the following to enable outbound/receiving phone number calls:  \n   - Microsoft Calling Plan  \n   - Operator Connect  \n   - Direct Routing ([learn.microsoft.com](https://learn.microsoft.com/en-ca/answers/questions/5818646/teams-calls?utm_source=openai))\n\n2. **Phone Number Assignment**  \n   Each user making direct phone calls needs a phone number assigned to their Teams account via the Microsoft Teams admin center. ([learn.microsoft.com](https://learn.microsoft.com/en-ca/answers/questions/5818646/teams-calls?utm_source=openai))\n\n3. **Administrator Enablement**  \n   Your IT administrator must configure external calling, enable PSTN (public phone network) access, validate emergency address requirements, and ensure your user account has the correct license. Without this, you won\u2019t see the necessary options (like the dial pad). ([learn.microsoft.com](https://learn.microsoft.com/en-ca/answers/questions/5818646/teams-calls?utm_source=openai))\n\n---\n\n## How to Make the Call (Assuming Setup is Complete)\n\nOnce you have the proper licensing and setup, here are the steps:\n\n### From the Calls Tab\n\nOn desktop or mobile:\n\n1. Open Microsoft Teams.  \n2. Select **Calls** from the navigation pane.  \n3. Use the **dial pad** to enter a phone number (include area code, etc.).  \n4. Press **Call**.  \n   - If you have multiple assigned phone lines, choose which line to call from. ([support.microsoft.com](https://support.microsoft.com/bg-BG/teams/calls-devices/use-the-dial-pad-to-make-a-call-in-microsoft-teams?utm_source=openai))\n\n### From a Chat\n\n- Open a chat with someone.  \n- Use the **Audio call** or **Video call** button in the chat header.  \n  - If their number is external and your account/policies allow it, you can call their phone number this way. ([dataprise.com](https://www.dataprise.com/resources/blog/microsoft-teams-make-call/?utm_source=openai))\n\n### From Contact\u2019s Profile Card\n\n- Find the person in Teams (via search or in a chat).  \n- Hover over their name/profile card.  \n- Click the **Call** icon. This works for internal or external calls (if external calling is enabled). ([dataprise.com](https://www.dataprise.com/resources/blog/microsoft-teams-make-call/?utm_source=openai))\n\n---\n\n## If You Don\u2019t See the Dial Pad or Call Options\n\nIf any of the following is true, then likely you *do not* have full phone calling enabled:\n\n- Dial pad is missing in **Calls** tab  \n- Cannot enter external numbers  \n- No \u201cCalling Plan\u201d or \u201cPhone System\u201d license assigned to you  \n- External calling/PSTN access not configured by your IT admin ([learn.microsoft.com](https://learn.microsoft.com/en-ca/answers/questions/5818646/teams-calls?utm_source=openai))\n\n---\n\nIf you want, I can walk you through checking if your account has the necessary licenses, or help with enabling this with your IT team. Do you want me to guide you through setup for your specific organization?"
    }
]