[
    {
        "role": "user",
        "content": "I%20was%20using%20the%20keen%20service%20and%20talked%20to%20MBRpsychic%20and%20he%20told%20me%20that%20my%20friend%20is%20very%20busy%20and%20later%20today%20I%20was%20able%20to%20find%20out%20that%20this%20was%20true%20but%20why%20does%20he%20just%20go%20by%20MBRpsychic%20and%20not%20his%20real%20name%20and%20can%20these%20people%20be%20contacted%20outside%20of%20keen%20for%20services%3F"
    },
    {
        "role": "assistant",
        "content": "Here\u2019s what I found out about your questions, based on Keen\u2019s official policies:\n\n---\n\n### Why an advisor might go by \u201cMBRpsychic\u201d instead of their real name\n\n- On Keen, many advisors use a *username*, pseudonym, or \u201cstage name\u201d rather than their legal name. This is part of how the platform lets people maintain privacy and build a recognizable identity without exposing all their personal details.  \n- According to Keen\u2019s **Advisor Guidelines**, advisors aren\u2019t allowed to share their personal or real identifying information with customers (unless they choose to) via their profile or during readings. Keen explicitly prohibits someone giving out their personal contact info or direct business links through the listing or during the conversation. ([help.keen.com](https://help.keen.com/hc/en-us/articles/1500005184701-Advisor-User-Guidelines?utm_source=openai))\n\n---\n\n### Can you contact an advisor outside of Keen for their services?\n\n- Keen\u2019s policies are clear: advisors should *not* direct customers to contact them outside the platform for paid services. It\u2019s against the Advisor Guidelines to ask for or give personal contact information or link to external or competitive services. ([help.keen.com](https://help.keen.com/hc/en-us/articles/1500005184701-Advisor-User-Guidelines?utm_source=openai))  \n- The platform acts as an intermediary, protecting your identity to some extent (they mask phone numbers, for example). This means both advisor and seeker use Keen as the mediator to handle payments, scheduling, and the connection. ([keen.com](https://www.keen.com/help/aboutkeen?utm_source=openai))\n\n---\n\n### What this means for your situation\n\n- Using \u201cMBRpsychic\u201d doesn\u2019t necessarily mean anything suspicious\u2014it\u2019s standard practice. Many people doing this kind of work prefer a spiritual or professional alias rather than revealing a full legal identity.\n- If during a reading your advisor suggested they were busy and later you confirmed this, that doesn\u2019t on its own validate psychic ability, but it\u2019s also not evidence they were misleading you simply on that point.\n- If an advisor tries to get you to contact or pay them outside of Keen, that\u2019s a red flag\u2014it violates Keen\u2019s policy. If you\u2019re unsure, you can always check Keen\u2019s \u201cPlay Fair\u201d rules or report it via their support. ([help.keen.com](https://help.keen.com/hc/en-us/articles/1500005184701-Advisor-User-Guidelines?utm_source=openai))\n\n---\n\nIf you want, I can pull up Keen\u2019s current rules side-by-side with what some real users say, so you have a sense of how the written policy matches people\u2019s experiences. Do you want me to do that?"
    },
    {
        "role": "user",
        "content": "What%20I%20wanted%20to%20do%20is%20contact%20this%20person%20outside%20of%20keen%20for%20their%20personal%20services%20so%20you%20are%20saying%20that%20this%20is%20not%20possible%3F"
    },
    {
        "role": "assistant",
        "content": "Here are what Keen\u2019s rules and policies say about contacting an advisor outside of the platform \u2014 and whether doing so is allowed or not.\n\n---\n\n### Keen's Policy on External Contact\n\nAccording to Keen\u2019s **Advisor User Guidelines**:\n\n- Advisors are *not permitted* to provide their personal contact information (email, phone, etc.) in their listings or during readings. ([help.keen.com](https://help.keen.com/hc/en-us/articles/1500005184701-Advisor-User-Guidelines?utm_source=openai))  \n- They are also prohibited from requesting your personal contact info or encouraging you to use external services (outside of Keen) for paid readings. Doing so is seen as \u201ccircumventing Keen\u2019s billing structure,\u201d which is against their policy. ([help.keen.com](https://help.keen.com/hc/en-us/articles/1500005184701-Advisor-User-Guidelines?utm_source=openai))  \n\nSo, the short version: the policy is that **external contact for additional paid services is explicitly disallowed**.\n\n---\n\n### What This Means Practically\n\n- If an advisor suggests that you contact them outside of Keen for more readings (or for payment outside Keen), that\u2019s a violation of Keen\u2019s guidelines.\n- Such actions are risky, because Keen doesn\u2019t protect transactions, refunds, or privacy once you\u2019re off-platform.\n\n---\n\n### Could It Still Happen, or Be Allowed by the Advisor?\n\nEven though the policy prohibits it, it\u2019s possible someone might do so you if they wish. But that doesn\u2019t make it acceptable under Keen\u2019s rules. If you\u2019re being asked to:\n\n- Share your personal email, phone number, or social media contact for a paid session outside of Keen  \n- Move your payments outside of Keen  \n\nThat is against Keen\u2019s terms \u2014 and if discovered, Keen says they may take action against the advisor. ([help.keen.com](https://help.keen.com/hc/en-us/articles/1500005184701-Advisor-User-Guidelines?utm_source=openai))  \n\n---\n\nIf you want, I can show you exactly where Keen spells out these rules (the relevant user agreement passages). Would that help?"
    },
    {
        "role": "user",
        "content": "I%20just%20want%20to%20contact%20this%20person%20outside%20of%20Keen%20for%20readings%20as%20I%20felt%20a%20connection%20with%20them%20so%20you%20are%20saying%20this%20is%20not%20possible%20right%3F"
    },
    {
        "role": "assistant",
        "content": "Yes \u2014 according to Keen\u2019s rules, contacting someone outside of Keen for paid readings is *not allowed*. Here\u2019s how I know that, and what it\u2019s based on:\n\n---\n\n### What Keen\u2019s Policies Say\n\n1. **User Services Rules Policy**  \n   Keen says you must conduct *all paid communications and services* through the Keen platform. Attempting to redirect or move these services off-platform (using external payments or personal contact) would violate this policy. ([help.keen.com](https://help.keen.com/hc/en-us/articles/1500000301221-User-Services-Rules-Policy?utm_source=openai))\n\n2. **Advisor User Guidelines**  \n   These guidelines explicitly prohibit an advisor from giving their personal contact info (email, phone, social media, etc.) to customers, or encouraging customers to use external services outside of Keen. Doing so is considered a violation\u2014specifically because it allows for avoiding Keen\u2019s billing and safety systems. ([help.keen.com](https://help.keen.com/hc/en-us/articles/1500005184701-Advisor-User-Guidelines?utm_source=openai))\n\n3. **\u201cPlay Fair\u201d Rules**  \n   The rule set to ensure fairness and safety includes the clause that advisors should *not* share personal contact information or suggest moving services outside Keen. This is in place so that all sessions and payments remain secure and traceable on Keen. ([help.keen.com](https://help.keen.com/hc/en-us/articles/1500005184701-Advisor-User-Guidelines?utm_source=openai))\n\n---\n\n### What That Means for You\n\n- While you may *wish* to keep working with \u201cMBRpsychic\u201d outside Keen, if they suggest doing paid readings off-platform or giving you their personal contact for such readings, that violates Keen\u2019s terms.\n- If you or the advisor do this, both you and the advisor could be at risk under Keen\u2019s rules. Keen could impose penalties, suspend or terminate the advisor\u2019s account, or take other actions. ([help.keen.com](https://help.keen.com/hc/en-us/articles/1500005184701-Advisor-User-Guidelines?utm_source=openai))\n\n---\n\nIf you want, I can check if there are any exceptions or special scenarios (for example, very informal chats) where external contact might be allowed under Keen\u2019s rules. Would you like me to look into that?"
    },
    {
        "role": "user",
        "content": "I%20am%20totally%20blind%20and%20find%20the%20platform%20tricky%20to%20use%20with%20a%20screen%20reader%20this%20is%20why%20I%20want%20to%20connect%20with%20MBR%20psychic%20off%20the%20platform%20can%20you%20see%20if%20their%20contact%20information%20is%20there%20somewhere%3F"
    },
    {
        "role": "assistant",
        "content": "I checked Keen and public information sources\u2014there is *no visible personal contact info* for MBR Psychic (such as email, phone, or social media) listed on their Keen profile. ([keen.com](https://www.keen.com/life-path-advice/mbr-psychic/9937254?utm_source=openai))\n\n---\n\n### Why That Is\n\n- The profile shows only what Keen allows: specialties, availability, reviews, rates, etc. There\u2019s **no section** for external contact details. ([keen.com](https://www.keen.com/life-path-advice/mbr-psychic/9937254?utm_source=openai))  \n- Keen\u2019s policies require that advisors do *not* share their personal contact info or direct customers to external services. ([help.keen.com](https://help.keen.com/hc/en-us/articles/1500005184701-Advisor-User-Guidelines?utm_source=openai))  \n\n---\n\n### What You Can Do Given the Screen-Reader Difficulty\n\nSince you\u2019re having trouble using Keen with a screen reader, here are some possible ways to make things easier or find an alternative:\n\n- **Contact Keen support** and let them know about the accessibility issue. Sometimes platforms can help in accommodating\u2014maybe they could provide extra assistance or advice.  \n- **Ask the advisor during a session** (on Keen) if there\u2019s a more accessible way to connect, like email summaries or transcripts if those are allowed within Keen\u2019s rules.  \n- If possible, **use Keen\u2019s email readings** feature. Some advisors provide responses via email *through* Keen, which might be easier with a screen reader. ([keen.com](https://www.keen.com/help/emailreadings?utm_source=openai))  \n\n---\n\nIf you like, I can try to assist you with navigating Keen in a way that\u2019s easier with a screen reader\u2014finding buttons, reading listings, that sort of thing. Would that be helpful?"
    }
]