[
    {
        "role": "user",
        "content": "How%20in%20thunderbird%20for%20windows%2011%20do%20I%20change%20my%20password%20in%20the%20sdf.org%20account%20using%20the%20keyboard%20as%20it%20is%20not%20in%20any%20settings%20I%20can%20find%3F"
    },
    {
        "role": "assistant",
        "content": "Here\u2019s how to change the saved password for your sdf.org account in Thunderbird on Windows 11 using the keyboard (when you can\u2019t find the password in settings). The approach depends on whether the password was changed at the *mail provider* (i.e. on the sdf.org site), or just needs updating in Thunderbird.\n\n---\n\n## \ud83d\udd10 If you\u2019ve changed the password at sdf.org (provider-side)\n\nIf sdf.org provides a new password (e.g. from their web portal or by turning on a new password), you need to tell Thunderbird to use this new password. To do this:\n\n1. **Open Thunderbird.** Use `Win` key + type \u201cThunderbird\u201d + `Enter` to launch (if it's not already open).\n\n2. Thunderbird will try to connect to sdf.org using the old password. You\u2019ll get a prompt asking for a password because authentication fails. At that prompt:\n\n   - Type the **new password** using the keyboard.\n   - Press `Tab` until the mention of a checkbox like **\u201cRemember password\u201d** is highlighted (the exact wording might vary). Press `Space` to check it if you want Thunderbird to save it.\n   - Press `Enter` to confirm.\n\n   Once entered correctly, Thunderbird should save this as the new password.\n\n---\n\n## \ud83d\udee0\ufe0f If the issue is that Thunderbird still has the old password saved internally\n\nMaybe your password didn\u2019t actually update in Thunderbird, or the saved copy is wrong. Then you\u2019ll have to update the password stored in Thunderbird\u2019s Password Manager:\n\n1. Press `Alt` + `T` \u2192 `O` to open **Options** (sometimes displayed as *Tools \u2192 Options*).  \n   *(In newer Thunderbird versions, the menu icon \u2261 \u2192 Settings may replace Tools; you can also press `Alt` to show the menu bar temporarily.)*\n\n2. In the Options window, press `Alt` + `S` to go to **Security**.\n\n3. Press `Tab` until you reach **Passwords** (or sometimes \u201cSaved Passwords\u2026\u201d). Then press `Enter` to open the Password Manager. ([support.mozilla.org](https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb?utm_source=openai))\n\n4. In the Password Manager window:\n   - Press `Alt` + `S` to select **Show Passwords** (this reveals passwords temporarily). ([support.mozilla.org](https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb?utm_source=openai))\n   - Navigate (with the arrow keys) to the entry for your sdf.org account. There will be two kinds: one for incoming server (IMAP/POP) and one for outgoing (SMTP). ([support.mozilla.org](https://support.mozilla.org/en-US/questions/1321835?utm_source=openai))\n   - Once you have highlighted the correct entry, press the **Context Menu key** (usually between right Alt and right Ctrl on many keyboards) or press `Shift` + `F10` to bring up a context menu.\n   - Choose **Edit Password** or **Edit Username** to change what you need using the keyboard. Type in the new password. ([support.mozilla.org](https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb?utm_source=openai))\n\n5. Press `Enter` or select **OK** to save the change, then close the password manager and settings windows. Thunderbird should now use the new password.\n\n---\n\n## \u2705 Summary of keyboard sequence (rough template)\n\nHere is a more linear sequence that works on many Windows 11 + Thunderbird setups:\n\n- `Win` \u2192 type \u201cThunderbird\u201d \u2192 `Enter` (if needed)\n- If password prompt appears: type new password \u2192 `Tab` (until \u201cRemember password\u201d checkbox) \u2192 `Space` \u2192 `Enter`\n  - If no prompt appears, follow below to edit manually:\n- `Alt` + `T` \u2192 `O` (Tools \u2192 Options)  \n  *(or `Alt` \u2192 Menu, then navigate to Settings if that's how your version displays it)*\n- `Alt` + `S` to open Security\n- `Tab` to \u201cPasswords\u201d \u2192 `Enter`\n- `Alt` + `S` to \u201cShow Passwords\u201d\n- Arrow keys to the right entry\n- `Context Menu` key or `Shift` + `F10`\n- \u201cEdit Password\u201d \u2192 type new password \u2192 `Enter`\n- `Esc` or `Alt` + `F4` to close dialogues\n\n---\n\nIf after trying this you still can\u2019t change the password \u2014 for example, if the \u201cEdit Password\u201d option is missing or greyed out \u2014 let me know what version of Thunderbird you\u2019re using, and I can give you precise steps for that version."
    },
    {
        "role": "user",
        "content": "148.0.1%20and%20the%20expermental%20account%20hub%20was%20active%20but%20now%20that%20the%20password%20is%20set%20in%20the%20treeview%20of%20folders%20my%20account%20I%20just%20added%20does%20not%20show%20up."
    },
    {
        "role": "assistant",
        "content": "It sounds like the \u201cAccount Hub\u201d experimental feature in Thunderbird 148.0.1 is interfering with visibility of the newly added sdf.org account in the folder tree (Tree View) pane. Others have reported similar problems where with Account Hub active, accounts or their folder trees don\u2019t show up properly. ([reddit.com](https://www.reddit.com/r/Thunderbird/comments/1mrpijs/cant_add_new_account_in_thunderbird_with_account/?utm_source=openai))\n\nHere are steps (using keyboard as much as possible where noted) to troubleshoot and fix this:\n\n---\n\n## \u2699\ufe0f What people found works: Disable the Experimental Account Hub\n\nThis often fixes missing account panes:\n\n- Go to **Settings** \u2192 **General** \u2192 **Account Hub**.\n- Uncheck \u201cCreate accounts in the new Account Hub (Experimental)\u201d or similar wording. ([reddit.com](https://www.reddit.com/r/Thunderbird/comments/1mrpijs/cant_add_new_account_in_thunderbird_with_account/?utm_source=openai))\n- If there's \u201cAddress book creation\u201d under the same hub settings, uncheck that too. ([reddit.com](https://www.reddit.com/r/Thunderbird/comments/1mrpijs/cant_add_new_account_in_thunderbird_with_account/?utm_source=openai))\n\nAfter disabling, the folder pane often begins showing the accounts and their folders correctly. ([reddit.com](https://www.reddit.com/r/Thunderbird/comments/1mrpijs/cant_add_new_account_in_thunderbird_with_account/?utm_source=openai))\n\n---\n\n## \ud83e\uddf0 Manual steps to try\n\nIf disabling Account Hub doesn\u2019t help immediately, or you want to try keyboard methods:\n\n1. **Restart Thunderbird** after disabling Account Hub. Sometimes just turning off experimental features doesn\u2019t take full effect until restart.\n\n2. **Check Folder Pane Modes**:\n\n   - Use `Alt` to bring up the menu bar.\n   - `Alt` + `V` \u2192 `F` (View \u2192 Folders).\n   - Ensure \u201cAll Folders\u201d is selected rather than \u201cUnread\u201d, \u201cUnified\u201d, or others. If you're in a view that filters out most items, the folder tree may look blank. ([thunderbirdconverter.com](https://www.thunderbirdconverter.com/blog/thunderbird-local-folders-not-showing/?utm_source=openai))\n\n3. **Ensure Folders are Subscribed** (for IMAP accounts):\n\n   - Navigate `Alt` + `A` \u2192 `Space` or arrow keys until Server Settings. Or open **Account Settings** via `Alt` + `T` \u2192 `O` \u2192 Account Settings.\n   - Within the new account, go to **Server Settings** \u2192 **Advanced**.\n   - If there\u2019s a \u201cShow only subscribed folders\u201d checkbox, make sure that is **unchecked**. ([reddit.com](https://www.reddit.com/r/Thunderbird/comments/yqcejv?utm_source=openai))  \n   - If necessary, use the *Subscribe\u2026* dialog to ensure all needed folders are subscribed. ([reddit.com](https://www.reddit.com/r/Thunderbird/comments/yqcejv?utm_source=openai))\n\n4. **Reset Folder Tree View Cache**:\n\n   - Close Thunderbird.\n   - Open your Thunderbird profile folder (usually under `%APPDATA%\\Thunderbird\\Profiles\\<your-profile>\\`).\n   - Find and rename or delete files like `folderTree.json`, `directoryTree.json`, or similar. These store folder tree state. Deleting them forces Thunderbird to rebuild your folder pane view. This can solve missing account/folder display issues. ([support.mozilla.org](https://support.mozilla.org/bm/questions/1480418?utm_source=openai))\n   - Restart Thunderbird. You may need to re-expand accounts and folders manually after doing this. ([support.mozilla.org](https://support.mozilla.org/bm/questions/1480418?utm_source=openai))\n\n---\n\nIf you try these and your sdf.org account *still* doesn\u2019t show up in the folder pane, I can walk you through doing a \u201cclean\u201d profile test (temporary) to confirm if the problem is your profile or Thunderbird install itself. Do you want to try that?"
    },
    {
        "role": "user",
        "content": "Thunderbird%20is%20not%20letting%20me%20send%20messages%20with%20the%20new%20account%20as%20the%20domain%20name%20does%20not%20match%20the%20certificate%20so%20even%20the%20get%20certificate%20button%20does%20not%20work%20so%20how%20can%20I%20fix%20this%20for%20the%20smtp%20server%3F"
    },
    {
        "role": "assistant",
        "content": "If Thunderbird is refusing to send messages via your sdf.org SMTP server because the certificate\u2019s domain doesn\u2019t match the server name, and the normal \u201cGet Certificate / Confirm Exception\u201d options aren\u2019t working, here are some ways to solve it. These solutions involve checking your server name settings, using Thunderbird\u2019s certificate manager, or having the server provide a proper certificate. Note that recent versions of Thunderbird have become stricter with certificate mismatches\u2014so these workarounds may be limited or require cooperation from the server admin.  \n\n---\n\n## \ud83d\udd0d Step 1: Verify SMTP Server Name / Hostname\n\nOften, a \u201cdomain name mismatch\u201d error means the server says it has a certificate for `something.example.com`, but your account is configured to use `smtp.sdf.org` (or whatever actual domain). To fix:\n\n1. Go to **Account Settings** \u2192 select the sdf.org account \u2192 select **Outgoing (SMTP) Server** \u2192 *Edit\u2026*  \n2. Make sure the **Server Name** field matches exactly the domain listed in the server\u2019s SSL certificate.  \n   - For example, if the cert is for `mail.sdf.org`, use `mail.sdf.org` as the server name.  \n   - Use the proper port (465 for SSL/TLS, 587 for STARTTLS) and correct connection security setting.  \n\nIf you're unsure what domain the certificate uses, you can check by connecting with tools like `openssl` or your browser to the SMTP server and viewing the certificate details.  \n\n---\n\n## \ud83d\udee1\ufe0f Step 2: Add a Security Exception (if trusted)\n\nIf the certificate is self-signed or otherwise not issued by a recognized CA, Thunderbird supports manually adding a certificate exception\u2014but only for some protocols and only when certain criteria are met. Note: newer versions of Thunderbird may *not* allow bypassing certain errors.  \n\nHere\u2019s how to try adding an exception:\n\n1. In Thunderbird, open the menu \u2192 **Settings** \u2192 **Privacy & Security** \u2192 **Certificates** \u2192 **Manage Certificates** (or similar for your version).  \n2. Go to the **Servers** tab.  \n3. Click **Add Exception\u2026**  \n4. In the \u201cLocation\u201d or \u201cServer\u201d field, type exactly `smtp.server.domain:port` (e.g. `smtp.sdf.org:587`).  \n5. Click **Get Certificate**.  \n6. If the certificate loads, check **Permanently store this exception**.  \n7. Click **Confirm Security Exception** (or equivalent).  \n\nAfterward, try sending an email again. If Thunderbird still refuses, it's likely due to stricter certificate rules in newer versions. ([manuals.gfi.com](https://manuals.gfi.com/en/kerio/connect/content/server-configuration/ssl-certificates/self-signed-certificates-in-mozilla-thunderbird-950.html?utm_source=openai))\n\n---\n\n## \u26a0\ufe0f Step 3: What If Exception Is Not Allowed or Doesn\u2019t Work?\n\nIf the \u201cAdd Exception\u201d option doesn\u2019t solve it:\n\n- Thunderbird may block exceptions outright for certain kinds of certificate mismatches (e.g. wrong hostnames, weak algorithms). The UI may refuse to let you override, especially for SMTP. ([support.mozilla.org](https://support.mozilla.org/bm/questions/1520335?utm_source=openai))  \n- In that case, you\u2019ll need cooperation from the server side:\n  1. Ask sdf.org\u2019s admin to issue a certificate that includes the server name you use (or use a Subject Alternative Name) that matches the SMTP server name.  \n  2. Ensure the certificate is issued by a CA trusted by your system (not self-signed unless explicitly installed).  \n\n---\n\n## \ud83e\uddea Step 4: Temporary/Developer Workaround\n\nIf this is a local or personal setup:\n\n- **Certificate store**: You might try installing the certificate in the Windows certificate store (Trusted Root) for the exact host name. Sometimes Thunderbird picks up trusted roots from there.  \n- **Profile certificate override file**: Thunderbird keeps a file `cert_override.txt` in the profile folder where it lists exceptions. Occasionally users edit this manually to add the correct entry. But beware: incorrect entries or bad formatting can break things. ([reddit.com](https://www.reddit.com/r/Thunderbird/comments/1qq6r4y/thunderbird_account_settings_imaps_does_not_work/?utm_source=openai))\n\n---\n\nIf you tell me the exact domain name Thunderbird says the certificate is for (from the warning), and what server name you're using in your SMTP settings, I can help you pick the right name to put where\u2014or help debug whether the issue is something Thunderbird changed in its certificate policies."
    }
]