[
    {
        "role": "user",
        "content": "what%20does%20san%20diego%20county%20auditor%20revenue%20recoery%20do%3F"
    },
    {
        "role": "assistant",
        "content": "Here\u2019s a clear breakdown of what the **San Diego County Office of Revenue and Recovery (ORR)**\u2014also known as the Revenue & Recovery division of the County Auditor & Controller\u2014does:\n\n---\n\n## What It Is  \n- ORR is a division under the **San Diego County Auditor & Controller Department**. It functions as the County\u2019s centralized billing, collection, and debt recovery agency for various types of obligations. ([sandiegocounty.gov](https://www.sandiegocounty.gov/content/dam/sdc/auditor/audit/fy1920/Office%20of%20Revenue%20and%20Recovery%20Performance%20Audit.pdf?utm_source=openai))\n\n---\n\n## Key Responsibilities  \n\n1. **Accounts Receivable Management**  \n   ORR handles receivables owed to most County departments\u2014excluding child support and property taxes. This includes amounts owed for services or benefits provided by officials or agencies. ([sandiegocounty.gov](https://www.sandiegocounty.gov/content/dam/sdc/auditor/audit/fy1920/Office%20of%20Revenue%20and%20Recovery%20Performance%20Audit.pdf?utm_source=openai))\n\n2. **Billing and Collecting**  \n   - Health and Human Services (including state or federally subsidized programs) ([codelibrary.amlegal.com](https://codelibrary.amlegal.com/codes/san_diego/latest/sandiego_admin/0-0-0-29793?utm_source=openai))  \n   - Welfare frauds and overpayment recovery ([codelibrary.amlegal.com](https://codelibrary.amlegal.com/codes/san_diego/latest/sandiego_admin/0-0-0-29793?utm_source=openai))  \n   - General Relief repayments (sometimes deferring, compromising, or settling accounts if doing so benefits the County) ([codelibrary.amlegal.com](https://codelibrary.amlegal.com/codes/san_diego/latest/sandiego_admin/0-0-0-29793?utm_source=openai))  \n\n3. **Court-Ordered and Legal Debt Collections**  \n   - Collects court-ordered fines, fees, and penalties ([sandiegocounty.gov](https://www.sandiegocounty.gov/content/dam/sdc/auditor/audit/fy1920/Office%20of%20Revenue%20and%20Recovery%20Performance%20Audit.pdf?utm_source=openai))  \n   - Handles restitution payments in criminal and juvenile probation cases. Victims receive payments via ORR when the defendant has an order. ([sdcda.org](https://www.sdcda.org/helping/victims/Restitution-faqs?utm_source=openai))  \n\n4. **Use of Enforcement Tools & Programs**  \n   To collect delinquent accounts, ORR employs a variety of methods, including:  \n   - Notice letters and billing statements ([sandiegocounty.gov](https://www.sandiegocounty.gov/content/dam/sdc/auditor/audit/fy1920/Office%20of%20Revenue%20and%20Recovery%20Performance%20Audit.pdf?utm_source=openai))  \n   - Phone calls, skip-tracing to find debtors ([sandiegocounty.gov](https://www.sandiegocounty.gov/content/dam/sdc/auditor/audit/fy1920/Office%20of%20Revenue%20and%20Recovery%20Performance%20Audit.pdf?utm_source=openai))  \n   - Liens, wage garnishments, and Small Claims Court filings ([sandiegocounty.gov](https://www.sandiegocounty.gov/content/dam/sdc/auditor/audit/fy1920/Office%20of%20Revenue%20and%20Recovery%20Performance%20Audit.pdf?utm_source=openai))  \n   - Tax refund intercept programs (both state and federal) through agencies like California Franchise Tax Board (FTB) and IRS for eligible cases. ([sandiegocounty.gov](https://www.sandiegocounty.gov/content/dam/sdc/auditor/audit/fy1920/Office%20of%20Revenue%20and%20Recovery%20Performance%20Audit.pdf?utm_source=openai))  \n\n---\n\n## Organizational Details & Goals  \n\n- The **Revenue & Recovery Director** heads this office and reports to the Assistant Auditor & Controller. Tasks include setting policies, coordinating with courts and other agencies, and overseeing staff and budget. ([governmentjobs.com](https://www.governmentjobs.com/careers/sdcounty/classspecs/newprint/79348?utm_source=openai))  \n- ORR follows a \u201crecovery rate\u201d metric: ratio of actual dollars collected to the total amount of collections due. Recent goals/targets have hovered around **5\u20137%**, depending on circumstances and laws governing what debts can be pursued. ([sandiegocounty.gov](https://www.sandiegocounty.gov/content/dam/sdc/auditor/pdf/adoptedplan_21-23_fgg.pdf?utm_source=openai))  \n\n---\n\n## Why It Matters  \n\nORR serves essential public finance and justice functions:\n\n- Ensures that County services and benefits are partially recouped, helping reduce the burden on taxpayers  \n- Provides restitution and financial justice to victims in criminal cases  \n- Deters fraud and helps preserve integrity in public assistance and social services programs  \n\n---\n\nIf you want, I can walk you through a specific example\u2014for instance, how ORR would handle a health-care overpayment or a court-ordered fine\u2014so you can see how it actually works in practice."
    }
]