[
    {
        "role": "user",
        "content": "I%27m%20trying%20to%20connect%20my%20Braille%20Sense%206%20to%20my%20Windlows%20laptop%20running%20Windows%2011.%20When%20I%20pair%2C%20windows%20says%20it%20paired%20successfully%2C%20but%20the%20Braille%20Sense%20says%20the%20connection%20failed."
    },
    {
        "role": "assistant",
        "content": "Here are some possible causes and fixes when Windows reports that the Braille Sense 6 (BS6) paired successfully, but the device itself says \"Connection Failed.\" Try these steps in order\u2014they\u2019ve helped others in your situation:\n\n---\n\n## \ud83d\udd0d What to Check\n\n1. **Terminal Mode (for Screen Reader) is Required**  \n   The BS6 must be in *Terminal for Screen Reader* mode. Navigate:  \n   `F1 \u2192 Utilities \u2192 Terminal for Screen Reader \u2192 choose Bluetooth serial port`  \n   If it's not set to this, the device won\u2019t properly act as a display. ([hims-inc.com](https://hims-inc.com/wp-content/uploads/2023/08/BrailleSense-6-Getting-Started-Guide-digital.pdf?utm_source=openai))\n\n2. **Select the Correct Bluetooth Service**  \n   In BS6\u2019s Bluetooth Service List, after picking your laptop, BS6 will scan available services. Make sure you choose **Serial Port** or **Bluetooth Serial Port (often SPP/RFCOMM)**\u2014not just any or generic service. ([hims-inc.com](https://hims-inc.com/wp-content/uploads/2023/08/BrailleSense-6-Getting-Started-Guide-digital.pdf?utm_source=openai))\n\n3. **Drivers for USB vs. Bluetooth**  \n   - USB connection *does* require a driver, which comes from HIMS (Selvas). ([himsintl.com](https://www.himsintl.com/en/support/resource_list.php?utm_source=openai))  \n   - Bluetooth Serial Port (SPP) does **not** need any extra driver for Bluetooth pairing itself. But you must enable the correct port (COM port) for most screen readers. ([hims-inc.com](https://hims-inc.com/wp-content/uploads/2023/08/BrailleSense-6-Getting-Started-Guide-digital.pdf?utm_source=openai))\n\n4. **Narrator\u2019s Braille Support Limitations**  \n   If you're trying to use Windows Narrator, keep in mind: Narrator only supports braille displays via **USB or serial port** (wired or COM), *not* over Bluetooth. ([support.microsoft.com](https://support.microsoft.com/en-us/windows/chapter-8-using-narrator-with-braille-3e5f065b-1c9d-6eb2-ec6d-1d07c9e94b20?utm_source=openai))\n\n5. **Screen Reader Setup**  \n   For JAWS or NVDA, after you pair the BS6 and place it in Terminal Mode, you must *add* it in your screen reader settings. For example, in JAWS:  \n   `JAWS \u2192 Options \u2192 Braille \u2192 Add Braille Display \u2192 choose HIMS Braille Sense \u2192 assign the correct COM port`. Sometimes the display will show blank until you select the correct port. ([perkins.org](https://www.perkins.org/resource/jaws-topics-helpful-hint-bluetooth-pairing-braille-display/?utm_source=openai))\n\n6. **Firmware & Software Updates**  \n   Make sure both BS6 and your screen reader(s) are up to date. Past user reports show that old firmware or Windows versions cause connectivity issues. ([applevis.com](https://www.applevis.com/forum/windows/connecting-braillesense-6-nvdajawsnarrator?utm_source=openai))\n\n7. **Power & Bluetooth Visibility**  \n   - Ensure BS6\u2019s Bluetooth is turned on (check Global Options).  \n   - Also make sure your Windows laptop\u2019s Bluetooth is discoverable. Sometimes devices can pair but not discover correct services if visibility is off. ([sastltd.zohodesk.eu](https://sastltd.zohodesk.eu/portal/en/kb/articles/braillesense-6-series-global-options-settings?utm_source=openai))\n\n---\n\n## \ud83d\udee0 Suggested Steps to Try\n\n1. On the **BS6**:  \n   - Power on  \n   - `Backspace + 3-4-5-6` to toggle Bluetooth if not already enabled. ([sastltd.zohodesk.eu](https://sastltd.zohodesk.eu/portal/en/kb/articles/braillesense-6-series-global-options-settings?utm_source=openai))  \n   - Open the Start menu \u2192 Utilities \u2192 Terminal for Screen Reader \u2192 select **Bluetooth Serial Port**.  \n   - Wait in the Bluetooth device list, find your laptop, select it, then in Bluetooth Service List choose the \u201cSerial port\u201d service. Enter any PIN if prompted. ([hims-inc.com](https://hims-inc.com/wp-content/uploads/2023/08/BrailleSense-6-Getting-Started-Guide-digital.pdf?utm_source=openai))\n\n2. On **Windows 11**:  \n   - Go to Settings \u2192 Bluetooth & Other Devices \u2192 make sure the BS6 device is listed. If not, \u201cAdd device\u201d \u2192 Bluetooth \u2192 pick \u201cBrailleSense6\u201d \u2192 Pair.  \n   - In your screen reader (JAWS/NVDA): add BS6 as described above. Test with output.  \n   - If using Windows Narrator instead: connect via USB or COM port (wired or mapped serial), then enable \u201cUse a braille display with Narrator\u201d in the Accessibility settings \u2192 make sure \u201cBraille support\u201d optional feature is installed. ([support.microsoft.com](https://support.microsoft.com/en-us/windows/chapter-8-using-narrator-with-braille-3e5f065b-1c9d-6eb2-ec6d-1d07c9e94b20?utm_source=openai))\n\n3. If you used a Bluetooth pairing earlier, removal and re-pairing might help:  \n   - On BS6, delete old pairings.  \n   - On Windows, remove the device from paired devices, then pair again.  \n   - Make sure services like Serial Port are available/enabled on both sides. ([reddit.com](https://www.reddit.com/r/Blind/comments/187n7ao?utm_source=openai))\n\n---\n\nIf you want, I can walk you through exact keystrokes for your version of JAWS or NVDA, or check whether your BS6 firmware is too old. Do you want me to help with that?"
    }
]