[
    {
        "role": "user",
        "content": "the%20bank%20of%20ireland%20has%20a%20new%20iOS%20app%20for%20ireland%20but%20when%20I%20log%20in%20it%20will%20not%20allow%20me%20to%20see%20my%20recent%20payments%20it%20just%20says%20sorry%20it%20is%20unavailable%20is%20this%20a%20known%20issue"
    },
    {
        "role": "assistant",
        "content": "I couldn\u2019t find anything specifically confirming a *known issue* where the new Bank of Ireland iOS app shows \u201cunavailable\u201d specifically for recent payments. However, here's what I discovered\u2014and some steps you can try to resolve the problem:\n\n---\n\n## \ud83d\udd0d What I found\n\n1. **No public DB showing this exact error**  \n   Downdetector (a crowdsourced status site) shows *no significant current reports* of BoI app issues in Ireland, including things like \u201cfunds transfer\u201d or \u201cview recent payments.\u201d ([downdetector.ie](https://downdetector.ie/status/bank-of-ireland/?utm_source=openai))\n\n2. **Scheduled maintenance but not matching your issue**  \n   There was a scheduled outage on **Sunday 27 September 2026** affecting SEPA Instant payments and disabling mobile app / 365 Online features for a block of time. But that appears to have ended, and it wouldn't explain a persistent error like you describe. ([bankofireland.com](https://www.bankofireland.com/it-maintenance/?utm_source=openai))\n\n3. **Support documentation re: transaction visibility**  \n   According to BoI\u2019s help centre, Apple Pay transactions *can* be viewed in the BOI mobile app or via 365 Online. For regular payments, they don\u2019t seem to mention specifically not being able to see \"recent payments\" just that some \u201ctransactions in progress\u201d are now visible. ([bankofireland.com](https://www.bankofireland.com/help-centre/faq/can-you-see-your-transaction/?utm_source=openai))\n\n---\n\n## \ud83d\udca1 Possible causes\n\nEven though this isn\u2019t clearly documented as a known issue yet, your problem might be due to one of the following:\n\n- **App version / update required**: If the app hasn\u2019t been updated to the latest version, bugs or missing features could cause errors.\n- **Software version compatibility**: BoI requires iOS 15 or newer on iPhones. If your device is running an older version, that might cause display or functionality issues. ([bankofireland.com](https://www.bankofireland.com/the-second-payment-services-directive/app/?utm_source=openai))  \n- **Temporary outage / backend issue**: Sometimes backend services (for payments or transaction history) are down even if the app itself can launch. BoI has had errors in the past with payments or account access. ([boards.ie](https://www.boards.ie/discussion/2058309397/problems-with-boi-app?utm_source=openai))  \n- **Visible/loading UI issues**: It might be a failure to fetch or display the data in the \u201crecent payments\u201d area, rather than the payments themselves being unavailable. Could be a bug or caching issue.  \n- **Account-specific issue or restriction**: Some payments might be delayed, pending, or blocked for security or fraud checks\u2014not showing until fully cleared.\n\n---\n\n## \u2705 What you can try\n\nHere are some troubleshooting steps to fix or isolate the issue:\n\n1. **Update the app**  \n   Go to the App Store \u2192 Updates \u2192 make sure BOI\u2019s app is on the latest version.  \n   \n2. **Check your iOS version**  \n   If your phone is running iOS 14 or earlier, updating to iOS 15+ could help.  \n   \n3. **Force-close & relaunch**  \n   Sometimes UI glitches clear up when the app is fully closed and reopened.  \n   \n4. **Check other device / platform**  \n   If you have access to 365 Online via browser (desktop or mobile), see if you can view the transactions there. That helps clarify if the issue is just on the app.  \n   \n5. **Check for notifications or pending approvals**  \n   Some payment entries might be pending or require confirmation. If a payment needs authorisation or is stuck in \u201cin progress\u201d, it may not show in \u201crecent payments\u201d yet.  \n\n6. **Restart your device / check internet**  \n   A reboot can clear out issues; ensure you're on a stable connection.  \n\n7. **Contact BoI support**  \n   If after trying the above steps the problem persists, reaching out to Bank of Ireland directly will be the best route. They can check your account and see if there\u2019s something on their side or for your specific account.\n\n---\n\nIf you want, I can check *right now* whether there are any fresh outage alerts matching exactly your issue or see if it\u2019s been flagged in recent customer reports. Do you want me to do that?"
    }
]