[
    {
        "role": "user",
        "content": "I%20need%20toupdate%20my%20payment%20card%20on%20just%20eat%20app%20how%20do%20I%20do%20this%20using%20voice%20over%20on%20theiphone"
    },
    {
        "role": "assistant",
        "content": "Here\u2019s a step-by-step guide for updating your payment card in the Just Eat app on an iPhone, using VoiceOver. The exact labels might differ slightly depending on your country or app version, but these general steps should work:\n\n---\n\n## \u2705 Preparation Steps\n\n1. Make sure **VoiceOver** is turned on  \n   - *Settings \u2192 Accessibility \u2192 VoiceOver*  \n   - Or ask Siri: \u201cTurn on VoiceOver\u201d\n\n2. Have your new payment card handy: number, expiry date, and CVC\n\n---\n\n## \ud83d\udd04 Updating Your Payment Card in the Just Eat App\n\n1. Open the **Just Eat** app.\n\n2. Navigate to your *Account / Profile* section.  \n   - Usually you can find this by swiping right to the bottom of the app, or looking for a \u201cMe / Account / Profile\u201d tab/button.  \n   - With VoiceOver, swipe right until you hear \u201cAccount\u201d or \u201cProfile\u201d, then double tap.\n\n3. In your account settings, look for something like **Payment methods**, **Payment**, or **Wallet**. Double tap it.\n\n4. You should then see your current saved card(s).  \n   - There might be an **Edit**, **Update**, or **Remove** button. With VoiceOver, swipe right until you find \u201cEdit Payment Method\u201d or similar, then double tap.\n\n5. To add a new card:  \n   - There should be an **Add payment method** or **Add card** button. Double tap it.  \n   - Enter card details: card number, expiry date, CVC, and billing address. Use the onscreen keyboard, VoiceOver will speak every field label.\n\n6. To set the new card as the default:  \n   - After adding, you might need to select it as the preferred payment method. There might be a radio button or option next to the card. Swipe to it and double tap.\n\n7. If the old card is expired or you want to remove it:  \n   - Swipe to its listing, there might be a **Remove** or **Delete** button. Double tap it.  \n   - If the app requires at least one card, you\u2019ll need to have the new one in place before removing the old one.\n\n---\n\n## \ud83d\udccb Useful VoiceOver Tips\n\n- When adjusting form fields (card number, expiry, etc.), VoiceOver will announce the field label. Type with standard keyboard, then swipe right to find \u201cNext\u201d or tap \u201cSave\u201d when done.\n- If you miss something, swipe up or down to cycle through controls, and listen for prompts like \u201cSave,\u201d \u201cDone,\u201d or \u201cConfirm.\u201d\n- If there is no visible \"Edit\" or \"Remove\" button, try performing a **pull-right gesture** (like swiping right with one finger) on the card listing to see if it reveals hidden actions.\n- Sometimes doing a *dummy order* (placing items in the basket, then going to checkout) will lead to the screen that lets you manage your payment methods.\n\n---\n\nIf you'd like, I can walk you through the exact path with VoiceOver gestures for your specific app version and location (UK / US / etc.). Do you want me to do that?"
    },
    {
        "role": "user",
        "content": "%20no%20in%20account%20the%20only%20things%20are%20personal%20details%20delivery%20address%20account%20credit%20and%20that%20is%20all%20nothing%20about%20changing%20card"
    },
    {
        "role": "assistant",
        "content": "Thanks for letting me know\u2014that's helpful. It sounds like your Just Eat account doesn\u2019t show any option to change the saved payment card in the \u201cAccount\u201d section, just the personal info, delivery address, and account credit. That matches what many users are reporting: **the app doesn\u2019t always give you a visible way to update or remove your card from the side menus**. ([reddit.com](https://www.reddit.com/r/JustEatUK/comments/1ildgvb/removing_saved_card_details_i_didnt_agree_to_save/?utm_source=openai))\n\nHere\u2019s how to get around it using VoiceOver, plus some clearer tips that people have found working:\n\n---\n\n## \ud83d\udd0d What Other Users Found\n\n- Some say the **\u201cSaved cards\u201d or \u201cYour saved cards\u201d** option shows up on the website (especially on desktop) under *Your Account*, not in the app. ([reddit.com](https://www.reddit.com/r/JustEatUK/comments/1ildgvb/removing_saved_card_details_i_didnt_agree_to_save/?utm_source=openai))  \n- Others say when you go **through the checkout process** (even if you don\u2019t buy anything\u2014just pick something, go to \u201cCheck out\u201d), you\u2019ll reach a payment screen. On that screen, your current card shows up, *and there may be an option to edit, remove, or switch off \"Save card for future use.\"* ([reddit.com](https://www.reddit.com/r/JustEatUK/comments/1ogsbbw/remove_saved_card/?utm_source=openai))\n\n---\n\n## \ud83d\udc63 Steps to Try with VoiceOver on iPhone\n\nTry these steps, using VoiceOver gestures, to update or remove the card:\n\n1. **Go to Just Eat via Safari or another browser**  \n   - Open Safari \u2192 Go to justeat.co.uk or .com (or your region).  \n   - Log in if needed.\n\n2. **Go to \u201cYour Account / Your saved cards\u201d**  \n   - Swipe and single tap (or the equivalent if using jangling gestures) to find a **menu or link labelled \"Your Account\u201d**. Double-tap.  \n   - In that menu, listen for \u201cYour saved cards\u201d or \u201cPayment methods / Saved cards.\u201d If you find it, double-tap.  \n   - If it\u2019s there, you may get options to add, edit, or remove a card from there.\n\n3. **If you don\u2019t find anything in the menu**, try this workaround:\n\n   a. Open the Just Eat app.  \n   b. Choose something to order (any restaurant / item) so you reach the **checkout screen**.  \n   c. On the checkout/payment screen, the current card may be displayed. Swipe right until VoiceOver says something like \u201cRemove this card,\u201d \u201cEdit payment method,\u201d or \u201cUse another payment method.\u201d If there\u2019s a button for this, double-tap it.  \n   d. If you want to add a new card, look for **\u201cAdd payment method\u201d** or **\u201cAdd new card\u201d**.  \n   e. After adding, you might be able to set it as default at this point.\n\n4. **Turn off auto-save for future payments**  \n   - On the payment screen, there sometimes is a toggle labelled something like \u201cSave my card for future orders\u201d or \u201cSave for next time.\u201d If that\u2019s on, swipe to it and double-tap to turn it off. That prevents unwanted saved cards. Many users said that\u2019s how their card started getting saved without noticing. ([reddit.com](https://www.reddit.com/r/JustEatUK/comments/1ildgvb/removing_saved_card_details_i_didnt_agree_to_save/?utm_source=openai))\n\n5. **If you still can\u2019t find anything**, you may need help from Just Eat Support  \n   - Contact support via the app or website, and ask them to help remove or update your card.  \n   - Be ready to tell them: your account email, region, and name of the card.  \n   - They may require proof (last 4 digits, etc.).\n\n---\n\nIf you tell me your *country* (UK, US, etc.), I can give you the exact names of the menu options in YOUR version of the app so it\u2019s even easier with VoiceOver. Do you want me to do that?"
    },
    {
        "role": "user",
        "content": "so%20I%20am%20on%20justeat%20.ie%20where%20do%20I%20find%20my%20card%20info%20only%20personal%20info%20is%20there%20or%20log%20out%20or%20close%20account"
    },
    {
        "role": "assistant",
        "content": "If you're using justeat.ie (Ireland) and you only see **Personal details**, **Delivery address**, **Account credit**, **Log out**, and **Close account** in your Just Eat app or in your Account settings\u2014and **no option for payment or saved cards**\u2014here\u2019s what the official guidance says and what you can try:\n\n---\n\n## \ud83d\udd0d What the Help Pages Say\n\n- Just Eat *does* have a Help article for Ireland that says: **if you log in through the website**, click on your name in the top right \u2192 *Your account*, you *should* see options to **Change or remove your saved debit or credit cards**, along with changing your address, contact preferences, etc. ([justeatie1425772459.zendesk.com](https://justeatie1425772459.zendesk.com/hc/en-ie/articles/9306252562065-How-do-I-manage-my-account?utm_source=openai))  \n- That means the option is expected to be available on the **website version**, not always the app. ([justeatie1425772459.zendesk.com](https://justeatie1425772459.zendesk.com/hc/en-ie/articles/9306252562065-How-do-I-manage-my-account?utm_source=openai))  \n\n---\n\n## \ud83d\udc63 What You Can Try (Steps with VoiceOver)\n\nSince you don\u2019t see it in the app, let\u2019s use the website version. VoiceOver will speak labels; these are the steps you should follow:\n\n1. Open **Safari** (or another browser) on your iPhone.\n\n2. Go to **just-eat.ie** and log in with your account.\n\n3. Once logged in, swipe right until you locate your **name or profile name**\u2014usually at the top right of the website (you might have to swipe up or down first to expose the website\u2019s \u201ctop bar\u201d).\n\n4. Double tap your **name/profile**, then swipe right to find **\u201cYour account\u201d**.\n\n5. Double tap **Your account**. That should open a page with various menu options.\n\n6. Swipe through the options\u2014among them should be **\"Saved cards\",** **\"Payment methods\",** or **\"Change or remove your saved cards\"**. If you hear that, double tap it.\n\n7. Once in the saved cards section, swipe through the listed card(s). You may find buttons to **Remove / Delete**, or something that says **Edit**. Double tap the one next to the card you want to remove.\n\n8. If you want to add a new card, look for **Add card / Add payment method** on the same page. Double tap it and enter card number, expiry, CVV, etc.\n\n---\n\n## \u26a0\ufe0f If You Still Can\u2019t Find It\n\nIf \u201cChange or remove saved cards\u201d *still doesn\u2019t show up* on the website:\n\n- It might be a temporary issue or glitch. (Some users have reported that the 'Saved cards' link is missing or not working.) ([reddit.com](https://www.reddit.com/r/JustEatUK/comments/1ildgvb/removing_saved_card_details_i_didnt_agree_to_save/?utm_source=openai))  \n- Try **refreshing the page**, or clearing Safari history/cookies. That can sometimes unveil hidden or glitch-hidden options.\n- Make sure you\u2019re not in \u201cGuest\u201d mode. If you ever ordered without logging in (or logged out), certain menu items might be hidden.\n- If nothing works, contacting Just Eat\u2019s **Customer Support** might be needed. They can verify whether your account has saved payment methods and help remove or update them.\n\n---\n\nIf you want, I can walk you through the exact labels you\u2019ll hear with VoiceOver on the **just-eat.ie** website (Ireland version), so you know what to listen for. Would you like me to do that?"
    }
]