[
    {
        "role": "user",
        "content": "I%20have%20three%20inboxes%20in%20my%20outlook%20using%20my%20brailliant%20how%20do%20I%20split%20my%20display%20so%20I%20can%20feel%20what%20is%20new%20in%20each%20of%20the%20boxes"
    },
    {
        "role": "assistant",
        "content": "Here are ways to make it easier to track what\u2019s new in each of your three Outlook inboxes while using a Brailliant braille display and a screen reader (e.g., JAWS, NVDA, Narrator). I\u2019ll explain what works now and what options are limited, so you can adjust based on what fits your setup best.\n\n---\n\n## What Outlook / New Outlook Currently Supports\n\n1. **Unread message count in folder pane**  \n   Every inbox folder in Outlook generally shows how many unread messages it contains. The count is read aloud by your screen reader when you navigate to the folder in the folder pane. ([portal.ct.gov](https://portal.ct.gov/-/media/ott/ott-office-365-online-training/5office365freebookoutlook365.pdf?hash=A175032DE0FAAFCCEC07D486BB805037&rev=97bbe02440f341fdb1923c8496d87840&utm_source=openai))\n\n2. **Switching accounts and folders**  \n   You can move through your multiple accounts and all folders (Inbox, Sent, etc.) using your screen reader\u2019s navigation keys. When you set focus on each Inbox folder, Outlook will announce the number of unread items. Use your arrow keys or equivalent commands. ([support.microsoft.com](https://support.microsoft.com/en-gb/office/use-a-screen-reader-to-explore-and-navigate-outlook-mail-5c139216-7a3f-4c74-953b-96e9da52d4e3?utm_source=openai))\n\n3. **Unread mail search folder**  \n   You can create a \u201cSearch Folder\u201d (in Classic Outlook) that shows all unread messages across all accounts/folders. This gives you a single place to check what\u2019s new everywhere without opening each inbox. ([outlook-tips.net](https://www.outlook-tips.net/tips/view-unread-mail-inboxes/?utm_source=openai))\n\n4. **Count display settings for folders**  \n   In Classic Outlook, you can choose for each folder whether it shows \u201cunread item count\u201d or \u201ctotal items\u201d in parentheses or brackets beside the folder name. This is controlled via folder properties. ([officetooltips.com](https://www.officetooltips.com/outlook/tips/how_to_change_the_mail_count_display?utm_source=openai))\n\n5. **Limitations in New Outlook (Windows)**  \n   - The New Outlook does **not** yet always show unread counts for each account when the accounts are collapsed in the folder pane. ([reddit.com](https://www.reddit.com/r/Outlook/comments/15w6byk?utm_source=openai))  \n   - New Outlook usually does not support total counts (all items) for each folder \u2014 mostly only unread items are shown. ([app.cloudscout.one](https://app.cloudscout.one/evergreen-item/563807/?utm_source=openai))\n\n---\n\n## What Brailliant Users Can Do to \u201cFeel\u201d What\u2019s New\n\nSince braille displays depend on what\u2019s currently focused and what\u2019s been made accessible through the system, here are techniques to get more consistent and reliable feedback about new items:\n\n### Setup tips\n\n- Make sure each account\u2019s **Inbox folder** is expanded in the folder pane. This way, the unread count (which is part of the folder name) is available to the screen reader, so your Brailliant can output it.  \n- Place \u201cFavorites\u201d or \u201cPinned\u201d versions of each Inbox (if your version of Outlook or Microsoft 365 allows that). Favorites are read in the same navigation structure and can give quicker access.\n\n### Navigation workflow\n\n- Use your screen reader\u2019s \u201cjump to folder\u201d or \u201csidebar\u201d navigation command to cycle through your three Inbox folders. As focus moves onto each folder, you will hear the name and unread count. Your Brailliant will spell out the folder name plus the count.  \n- To check without opening, avoid entering the message list \u2014 focus just on folder pane.  \n- If possible, use \u201csearch folders\u201d / \u201cunread folders\u201d to gather all unread items in one place. This reduces folder-by-folder checking.\n\n### Adjusting settings\n\n- **Folder Pane message counts**: For Classic Outlook, right-click each folder \u2192 Properties \u2192 select \u201cShow number of unread items\u201d (or \u201cShow total number of items\u201d if you prefer). This lets you decide what count shows up beside the folder name. ([officetooltips.com](https://www.officetooltips.com/outlook/tips/how_to_change_the_mail_count_display?utm_source=openai))  \n- **Reading Pane off**: If you turn off the Reading Pane (via View \u2192 Reading Pane \u2192 Off), then messages will stay marked unread until you explicitly open them. That helps you avoid accidentally \u201closing track\u201d of what\u2019s new. ([hadleyhelps.org](https://hadleyhelps.org/sites/default/files/2020-06/OL%20QSG%202%20Email_Inbox.pdf?utm_source=openai))\n\n---\n\n## What You *Can\u2019t* Do Right Now (But Might Be Coming)\n\n- The New Outlook currently has **no way** to show all unread counts for all accounts immediately when Outlook is opened \u2014 especially when accounts are collapsed. ([reddit.com](https://www.reddit.com/r/Outlook/comments/15w6byk?utm_source=openai))  \n- Showing counts for *all accounts at once* in a unified area is still missing in many setups. You need to navigate or expand to each account.  \n- Some features like showing total item counts (not just unread) per folder are limited in new Outlook or in Microsoft 365 setups for non-Exchange accounts. ([support.microsoft.com](https://support.microsoft.com/en-US/accessibility/outlook/use-a-screen-reader-to-organize-your-inbox-in-new-outlook?utm_source=openai))\n\n---\n\nIf you tell me **which version of Outlook** you're using (Classic Outlook or New Outlook, Windows or Web, etc.), and **which screen reader** (JAWS, NVDA, Narrator, etc.), I can give more precise instructions optimized for your setup. Would you like me to walk you through step-by-step based on your version?"
    }
]