[
    {
        "role": "user",
        "content": "so%20two%20new%20folders%20inboxes%20have%20been%20added%20my%20outlook%20on%20the%20desktop%20I%20can%27t%20see%20them%20how%20do%20I%20refresh%20the%20inboxes%20so%20I%20can%20see%20them%20using%20jaws"
    },
    {
        "role": "assistant",
        "content": "If you\u2019re using Outlook desktop along with JAWS as your screen reader and you've added new inbox folders but can\u2019t see them, here are several steps you can take to make the new folders visible. \n\n---\n\n### 1. Ensure Folder Pane Is Visible  \nThe folders you\u2019re looking for are listed in the *Folder Pane*. If that pane is hidden, you won\u2019t see any folders except default ones.  \n\n- Press **Alt+V**, then **F**, then **N**. This toggles the Folder Pane to *Normal* mode. ([support.microsoft.com](https://support.microsoft.com/en-US/accessibility/outlook/use-a-screen-reader-to-work-with-folders-in-outlook?utm_source=openai))  \n- Once the pane is visible, use **F6** to cycle focus among panes until you hear \u201cMail folders\u201d or something similar. Then use the Arrow keys to navigate down through the folder tree. ([support.microsoft.com](https://support.microsoft.com/en-US/accessibility/outlook/use-a-screen-reader-to-work-with-folders-in-outlook?utm_source=openai))  \n\n---\n\n### 2. Force a Manual Sync or Refresh  \nNew Outlook usually syncs automatically, but you can force a sync:  \n\n- Go to the **View** tab in Outlook and select **Sync**. ([learn.microsoft.com](https://learn.microsoft.com/en-us/answers/questions/5741843/where-is-the-refresh-button-on-my-new-outlook?utm_source=openai))  \n- Alternatively, pressing **F9** might trigger a manual Send/Receive of all folders. This can help pull in updates from the server. ([learn.microsoft.com](https://learn.microsoft.com/en-us/answers/questions/5741843/where-is-the-refresh-button-on-my-new-outlook?utm_source=openai))  \n\n---\n\n### 3. Navigate the Folder Tree with Keyboard Shortcuts  \nOnce the Folder Pane is visible and refresh has been triggered, navigate it using these shortcuts:  \n\n- Use **Ctrl+Y** to open the Go To Folder dialog box. This lets you type or search for a folder name. ([support.microsoft.com](https://support.microsoft.com/en-us/office/keyboard-shortcuts-for-outlook-3cdeb221-7ae5-4c1d-8c1d-9e63216c1efd?utm_source=openai))  \n- Use **Up Arrow** and **Down Arrow** to move between folders. If a folder is collapsed and contains subfolders, press **Right Arrow** to expand it. ([support.microsoft.com](https://support.microsoft.com/en-us/office/keyboard-shortcuts-for-outlook-3cdeb221-7ae5-4c1d-8c1d-9e63216c1efd?utm_source=openai))  \n- To jump quickly, type the first letter or letters of the folder name \u2014 Outlook will move to the first folder that matches. ([support.microsoft.com](https://support.microsoft.com/en-us/office/keyboard-shortcuts-for-outlook-3cdeb221-7ae5-4c1d-8c1d-9e63216c1efd?utm_source=openai))  \n\n---\n\n### 4. Check for Collapse/Priority Filter Issues  \nSometimes folders are created but hidden under collapsed parent folders, or filtered in such a way that they\u2019re not visible.\n\n- In the folder tree, move focus with **F6** to \u201cMail Folders.\u201d\n- Use **Right Arrow** on any item that has \u201cCollapsed\u201d appended to expand it. Then arrow down to see all child folders. ([support.microsoft.com](https://support.microsoft.com/en-US/accessibility/outlook/use-a-screen-reader-to-work-with-folders-in-outlook?utm_source=openai))  \n\n---\n\n### 5. Make Sure You're in the Right Outlook Version  \nMicrosoft has two main Outlook UI versions on Windows: *Classic Outlook* and *New Outlook*. Behavior for certain UI elements like Send/Receive buttons or Sync differ between them.\n\n- If you're in *New Outlook*, the *Send/Receive* tab/button may not be visible (Outlook syncs automatically). ([learn.microsoft.com](https://learn.microsoft.com/en-us/answers/questions/5741843/where-is-the-refresh-button-on-my-new-outlook?utm_source=openai))  \n- If you want the old interface or access to Send/Receive manually, you might toggle back to Classic Outlook (if available in your install).  \n\n---\n\n### 6. Using JAWS to Verify and Read Folder List  \nWhen using JAWS:\n\n- Once focus is in \u201cMail folders\u201d via **F6**, JAWS should speak the name of each folder as you move through them using the Arrow keys.\n- If it doesn\u2019t, try pressing **Ctrl+Shift+Tab** or repeatedly pressing **F6** to shift keyboard focus into the folder pane. Sometimes focus stays in the message list or another pane. ([support.microsoft.com](https://support.microsoft.com/en-us/office/keyboard-shortcuts-for-outlook-3cdeb221-7ae5-4c1d-8c1d-9e63216c1efd?utm_source=openai))  \n\n---\n\nIf you try these steps and still can\u2019t see the new folders, let me know which version of Outlook you have (Classic or New Outlook), and if possible what version of JAWS you\u2019re using. I can give you more pointed instructions based on your setup."
    },
    {
        "role": "user",
        "content": "that%20alt%20v%20andn%20did%20not%20work%20what%20are%20the%20other%20thigns%20I%20cxan%20try"
    },
    {
        "role": "assistant",
        "content": "If Alt+V, F, N didn\u2019t work\u2014and the folders are still not showing in Outlook with JAWS\u2014there are still several things you can try. Below are additional troubleshooting steps and keyboard commands that might uncover your missing inbox folders.\n\n---\n\n## Additional Things to Try\n\n1. **Reset Navigation Pane**  \n   Sometimes the navigation/folder pane configuration gets corrupted, especially after changes. Resetting it often brings back missing folders.\n\n   - Close Outlook completely.  \n   - Press `Windows key + R` to open the Run dialog.  \n   - Type `Outlook.exe /resetnavpane` and press Enter.  \n     This resets the Navigation Pane for the current profile and helps fix missing folders.([kb.uwstout.edu](https://kb.uwstout.edu/63441?utm_source=openai))\n\n2. **Reset All Views**  \n   If you've customized views, filters, or sorts that might be hiding folders, resetting all views can help.\n\n   - Close Outlook.  \n   - Open Run (`Windows key + R`) and type `Outlook.exe /cleanviews`, then press Enter.  \n   - Reopen Outlook and check folder visibility.([kb.uwstout.edu](https://kb.uwstout.edu/63441?utm_source=openai))\n\n3. **Make Sure You're Using the Correct Pane / Focus**  \n   It might be that the Folder Pane is displayed but the focus (where JAWS or keyboard navigation hears or sees) is somewhere else (e.g., message list or reading pane).\n\n   - Press `F6` repeatedly until JAWS says \u201cMail folders\u201d or similar. This ensures focus is on the folder pane.([support.microsoft.com](https://support.microsoft.com/en-US/accessibility/outlook/use-a-screen-reader-to-work-with-folders-in-outlook?utm_source=openai))  \n   - Once \u201cMail folders\u201d is announced, try using **Down Arrow** to move through the directories.  \n   - If you reach something marked \u201cCollapsed,\u201d use the **Right Arrow** to expand and reveal hidden subfolders.([support.microsoft.com](https://support.microsoft.com/en-US/accessibility/outlook/use-a-screen-reader-to-work-with-folders-in-outlook?utm_source=openai))\n\n4. **Jump to a Folder Directly**  \n   If you know or roughly remember the name of one of the new inbox folders, you can try going directly to it.\n\n   - Press `Ctrl+Y` to open the *Go To Folder* dialog.  \n   - Type the name of the folder and press Enter to navigate to it.([support.microsoft.com](https://support.microsoft.com/en-us/accessibility/outlook/keyboard-shortcuts-for-outlook?utm_source=openai))\n\n---\n\n## Keyboard Shortcuts That Might Help\n\nHere are some Outlook and JAWS keyboard shortcuts that may assist in refreshing or making hidden folders visible:\n\n- `F9` \u2014 Manually trigger Send/Receive to sync all mail folders from the server.([microsoft.com](https://www.microsoft.com/en-us/microsoft-365-life-hacks/organization/how-to-use-outlook-keyboard-shortcuts?msockid=0d8aad5708f26b7f2393bbaf09c86a6f&utm_source=openai))  \n- `Ctrl+M` \u2014 Another shortcut to check for new messages, which sometimes forces a folder list update.([microsoft.com](https://www.microsoft.com/en-us/microsoft-365-life-hacks/organization/how-to-use-outlook-keyboard-shortcuts?msockid=0d8aad5708f26b7f2393bbaf09c86a6f&utm_source=openai))  \n- `Ctrl+Shift+Tab` or `Shift+Tab` \u2014 Moves focus between panes (Folder Pane, Message List, Reading Pane).([support.microsoft.com](https://support.microsoft.com/en-us/accessibility/outlook/keyboard-shortcuts-for-outlook?utm_source=openai))  \n\n---\n\nIf these don\u2019t help, could you tell me:\n\n- Which version of Outlook you\u2019re using (Outlook 2016, Outlook included with Microsoft 365, \u201cNew Outlook\u201d, etc.),  \n- Whether the folders are visible in Outlook Web Access/OWA,  \n- And whether they were added by you, by someone in your organization (like an administrator), or automatically via rules.\n\nWith that info, I can give you more specific instructions."
    }
]