[
    {
        "role": "user",
        "content": "using%20thekeyboard%20and%20jaws%20how%20do%20i%20refresh%20the%20different%20inboxes"
    },
    {
        "role": "assistant",
        "content": "It depends a bit on which email platform you\u2019re using (Outlook, Gmail, Yahoo, etc.), but here are general keyboard + JAWS commands you can use to refresh or check different inboxes:\n\n---\n\n## Outlook (Desktop / Microsoft 365)\n\n- **Refresh / Check for new mail**: Press **F9**, or **Ctrl + M**. ([support.microsoft.com](https://support.microsoft.com/en-us/accessibility/outlook/keyboard-shortcuts-for-outlook?utm_source=openai))  \n- **Go to the Inbox folder**: Press **Ctrl + Shift + I**. ([geocities.ws](https://www.geocities.ws/jawsnotes/email_shortcuts.htm?utm_source=openai))\n\n---\n\n## Gmail (in Browser with JAWS)\n\n- When JAWS is in **focus mode**, most Gmail keyboard shortcuts work like normal. To enable this, turn **off** the JAWS virtual cursor (usually with **INSERT + Z**) so you can use Gmail\u2019s own shortcuts. ([support.google.com](https://support.google.com/mail/answer/90559?hl=en&utm_source=openai))  \n- **Refresh page / inbox** (browser-level): Press **Ctrl + R**. This reloads the Gmail page. ([support.google.com](https://support.google.com/mail/answer/90559?hl=en&utm_source=openai))\n\n---\n\n## Yahoo Mail\n\n- Go to inbox: Press **M**. ([help.yahoo.com](https://help.yahoo.com/kb/new-yahoo-mail/navigate-compose-send-email-keyboard-shortcuts-yahoo-mail-sln3579.html?utm_source=openai))  \n- There\u2019s no specific Yahoo Mail shortcut listed for \u201crefresh new messages\u201d from JAWS or the keyboard\u2014commonly you\u2019d refresh the browser via **F5**. (That often works across most webmail platforms.) ([help.yahoo.com](https://help.yahoo.com/kb/new-yahoo-mail/navigate-compose-send-email-keyboard-shortcuts-yahoo-mail-sln3579.html?utm_source=openai))\n\n---\n\n## Using JAWS Itself\n\n- To refresh the **screen** or force JAWS to re-scan current content, you can use **INSERT + ESC** (sometimes CAPS-LOCK + ESC depending on your JAWS configuration). ([freedomscientific.com](https://www.freedomscientific.com/training/jaws/hotkeys/?utm_source=openai))  \n- If you\u2019re navigating in Outlook, using **Ctrl + M** or **F9** updates (send/receive) and will cause new messages to appear. ([geocities.ws](https://www.geocities.ws/jawsnotes/email_shortcuts.htm?utm_source=openai))  \n\n---\n\nIf you tell me which email service you use (Outlook desktop, Gmail in browser, Yahoo, etc.), I can give you the exact sequence that works best with your setup."
    },
    {
        "role": "user",
        "content": "using%20outlook%20diesktop%20and%20new%20folders%20have%20been%20added%20but%20I%20can%27t%20see%20them%20how%20do%20I%20refresh%20the%20different%20inboxes"
    },
    {
        "role": "assistant",
        "content": "Here are some ways to make newly added folders appear in Outlook Desktop and refresh or reset the folder/inbox view. I've included keyboard methods and JAWS-friendly steps where available. If you tell me your Outlook version (Classic or New Outlook), I can give more exact steps.\n\n---\n\n## Common Reasons Folders Don\u2019t Show\n\n- The **Folder Pane** is hidden or minimized.  \n  If the pane is off or collapsed, new folders might exist but be invisible.  \n  ([support.microsoft.com](https://support.microsoft.com/en-us/outlook/show-all-folders-in-outlook?utm_source=openai))\n\n- For **IMAP accounts**, subscribers may need to refresh the folder list manually. New folders created on the mail server may not automatically sync to your local Outlook view.  \n  ([learn.microsoft.com](https://learn.microsoft.com/en-us/answers/questions/5837819/my-folders-have-disappeared-on-outlook?utm_source=openai))\n\n---\n\n## Steps to Make Folders Show\n\n1. **Show the Folder Pane / Folder List**  \n   - Go to *View* \u2192 *Folder Pane* \u2192 select **Normal**. This ensures the pane is not hidden or minimized.  \n     ([support.microsoft.com](https://support.microsoft.com/en-us/outlook/show-all-folders-in-outlook?utm_source=openai))  \n   - If using *New Outlook*, go to *View* \u2192 *Folder Pane* \u2192 *Folder List* \u2192 *Show*.  \n     ([support.microsoft.com](https://support.microsoft.com/en-us/outlook/show-all-folders-in-outlook?utm_source=openai))\n\n2. **Reset View Settings**  \n   - Sometimes the view can get stuck. Use *View* \u2192 *Reset View*. This resets the display in the current folder, but often helps the folder list to refresh too.  \n     ([learn.microsoft.com](https://learn.microsoft.com/en-us/answers/questions/5837819/my-folders-have-disappeared-on-outlook?utm_source=openai))\n\n3. **Refresh IMAP Folder Subscriptions** (if you\u2019re using an IMAP account)  \n   - Expand the name of your IMAP account in the folder pane.  \n   - Click *More* (or similar) under the folder list.  \n   - Choose **Query** or **Refresh** so Outlook fetches which folders you're subscribed to on the server.  \n     ([learn.microsoft.com](https://learn.microsoft.com/en-us/answers/questions/5837819/my-folders-have-disappeared-on-outlook?utm_source=openai))\n\n4. **Reset Navigation Pane or Folder Views via Command Line**  \n   If all else fails, you can run Outlook with special switches to rebuild the navigation pane or reset views. Before doing this, save your work and close Outlook.\n   - `Outlook.exe /cleanviews` \u2014 reset all folder view settings.  \n   - `Outlook.exe /resetnavpane` \u2014 clear and rebuild the navigation pane.  \n     ([kb.uwstout.edu](https://kb.uwstout.edu/63441?utm_source=openai))\n\n---\n\n## Keyboard + JAWS Navigation Tips\n\n- Focus on the **Folder Pane**: Use **F6** or **Shift+F6** to move keyboard focus between Outlook areas (Folder Pane, Message List, Reading Pane).  \n  ([learn.yourdolphin.com](https://learn.yourdolphin.com/supernova-outlook-365?lesson=ribbon-and-other-elements&utm_source=openai))\n\n- Once in the Folder Pane:  \n  - Use **Up arrow** / **Down arrow** to move through folders.  \n  - **Right arrow** to expand a selected folder.  \n  - **Left arrow** to collapse a selected folder.  \n  - **Enter** or **Spacebar** to open or select a folder.  \n  ([learn.yourdolphin.com](https://learn.yourdolphin.com/supernova-outlook-365?lesson=ribbon-and-other-elements&utm_source=openai))\n\n- To jump to a folder by name:  \n  Press **Ctrl + Y**, then start typing the first letters of the folder you want.  \n  ([learn.yourdolphin.com](https://learn.yourdolphin.com/supernova-outlook-365?lesson=ribbon-and-other-elements&utm_source=openai))\n\n---\n\nIf you want, I can walk you through the exact commands for your version of Outlook + JAWS. Do you use Classic Outlook or New Outlook on Windows?"
    }
]