[
    {
        "role": "user",
        "content": "I%20have%20a%20sonos%20Play%205%20gen%20two%20with%20the%20touch%20pad%20what%20do%20I%20need%20to%20do%20to%20reset%20it%20for%20giving%20it%20to%20a%20friend%20so%20he%20can%20set%20it%20up%20with%20sonos%20and%20spotify"
    },
    {
        "role": "assistant",
        "content": "Here\u2019s how to **factory reset** your Sonos Play:5 (2nd Gen), to clear all your info so your friend can set it up freshly with Sonos and Spotify.\n\n---\n\n### What this will do\n\n- It removes all your Sonos account info, music services, Wi-Fi settings, favorites, etc. ([support.sonos.com](https://support.sonos.com/article/reset-your-sonos-product?utm_source=openai))  \n- After resetting, your friend will need to set it up as a new speaker through the Sonos app and log into Spotify or any other service. ([support.sonos.com](https://support.sonos.com/article/reset-your-sonos-product?utm_source=openai))\n\n---\n\n### Steps to factory reset Play:5 (Gen 2)\n\n1. Unplug the power cord from the Play:5. ([howtogeek.com](https://www.howtogeek.com/208058/how-to-factory-reset-your-sonos-player/?utm_source=openai))  \n2. Press and hold the **Join** button on the speaker. This button might look like a sideways infinity symbol or an icon that some guides call the \u201cConnect\u201d button. ([howtogeek.com](https://www.howtogeek.com/208058/how-to-factory-reset-your-sonos-player/?utm_source=openai))  \n3. *While still holding that button*, plug the power cord back in. ([howtogeek.com](https://www.howtogeek.com/208058/how-to-factory-reset-your-sonos-player/?utm_source=openai))  \n4. Keep holding the Join button until the light on the speaker starts **flashing orange and white**. ([support.sonos.com](https://support.sonos.com/article/reset-your-sonos-product?utm_source=openai))  \n5. When the reset process is complete, the light will flash **green**. That means it\u2019s ready for setup. ([support.sonos.com](https://support.sonos.com/article/reset-your-sonos-product?utm_source=openai))  \n\n---\n\n### After reset: setting up\n\n- Your friend will need the **Sonos app** on their phone or tablet (or computer) to set up the speaker.  \n- They'll go through the normal Sonos setup: connect to Wi-Fi, log into a Sonos account, and add Spotify (or whatever streaming service) through the Sonos app.  \n- The speaker will appear as a fresh device\u2014just like it was new.  \n\n---\n\nIf you want help walking through your friend\u2019s side (app setup, Spotify linking, etc.), I can walk you through that too."
    }
]