[
    {
        "role": "user",
        "content": "I%20am%20shopping%20online%20using%20the%20tesco%20app%20how%20do%20I%20use%20my%20club%20card%20it%20seems%20to%20jump%20the%20step"
    },
    {
        "role": "assistant",
        "content": "If you\u2019re using the Tesco app and can\u2019t find where to apply your Clubcard\u2014good news: you\u2019re not alone. Below is a step-by-step guide to make sure you use your Clubcard, coupons, or vouchers in your online grocery shop through the Tesco Grocery & Clubcard app. If anything\u2019s different (app version, device), let me know and I\u2019ll adjust!\n\n---\n\n### \u2705 How It Should Work (What You Might Be Missing)\n\nFrom Tesco\u2019s help pages:\n\n- To use a **Clubcard coupon** in the app, tap the **Clubcard icon** (usually at the bottom of the screen), browse your available coupons, then select the ones you want to apply. To remove one, tap it again and pick \u201cRemove from online basket.\u201d ([tesco.com](https://www.tesco.com/help/pages/clubcard-faqs/clubcard-coupons/using-clubcard-coupons-in-the-app-or-online?msockid=0780248cdf3b6e571feb319ede1c6fbe&utm_source=openai))\n- At checkout, you should reach a \u201cReview and Checkout\u201d screen (often step 3 if Tesco shows multiple stages). On this screen, there\u2019s a section to select or untick coupon codes before completing your order. ([tesco.com](https://www.tesco.com/help/pages/clubcard-faqs/clubcard-coupons/using-clubcard-coupons-in-the-app-or-online?keyword=how+do+i+use&origin=search&utm_source=openai))\n- For **Clubcard vouchers** (the money-off ones you earn), you can use them to pay or part-pay for your Tesco groceries online or in-store. On Tesco.com you enter voucher codes in the order summary, \u201cMy Clubcard Vouchers and Coupons\u201d section. ([tesco.com](https://www.tesco.com/help/pages/clubcard-faqs/clubcard-vouchers/how-to-use-your-clubcard-vouchers?msockid=0166941135e16fb3122b828f34a66e12&utm_source=openai))\n\n---\n\n### \u26a0\ufe0f Why It Feels Like the App \u201cJumps\u201d That Step\n\nHere are common reasons why you may not be seeing the option:\n\n- **You haven\u2019t signed in** to the app with the account that your Clubcard is linked to. The coupons/vouchers won\u2019t show otherwise.\n- **You don\u2019t have any coupons or vouchers available** yet, so there\u2019s nothing to select. Try checking the Clubcard tab to confirm.\n- **You\u2019re too far along in checkout** or completing the order; some options disappear once you\u2019re about to pay. It may need to be done earlier.\n- **Items in your basket don\u2019t meet coupon conditions** (e.g. specific products, spend thresholds). Coupons will show, but might be greyed out if conditions aren\u2019t met. ([tesco.hu](https://www.tesco.hu/help/en-HU/pages/tesco-from-home/clubcard/can-i-use-clubcard-coupons-or-vouchers-for-my-tesco-from-home-orders?utm_source=openai))\n- **Mixing app + website workflows.** Some vouchers need to be added on the website version if you\u2019re trying to use them online versus in-app. For example, \u201cpaper vouchers\u201d can\u2019t be used via the Tesco Grocery & Clubcard app but can on Tesco.com. ([tesco.com](https://www.tesco.com/help/pages/clubcard-faqs/clubcard-vouchers/how-to-use-your-clubcard-vouchers?msockid=0166941135e16fb3122b828f34a66e12&utm_source=openai))\n\n---\n\n### \ud83d\udd0d Step-by-Step: How to Apply Clubcard Coupons/Vouchers in the App\n\n1. Open the **Tesco Grocery & Clubcard** app and make sure you're signed in.\n2. Build your basket (add grocery items).\n3. Look at the bottom or side menu\u2014find and tap the **Clubcard** tab/icon.\n   - See your coupons and vouchers listed.\n   - Select the ones you want; for coupons, \u201cadd to online basket.\u201d ([tesco.com](https://www.tesco.com/help/pages/clubcard-faqs/clubcard-coupons/using-clubcard-coupons-in-the-app-or-online?msockid=0780248cdf3b6e571feb319ede1c6fbe&utm_source=openai))\n4. Go to **Checkout**.\n   - Stay alert for a screen called **\u201cReview and Checkout\u201d** (sometimes Step 3). That\u2019s where coupon codes are usually shown with checkboxes. ([tesco.com](https://www.tesco.com/help/pages/clubcard-faqs/clubcard-coupons/using-clubcard-coupons-in-the-app-or-online?keyword=how+do+i+use&origin=search&utm_source=openai))\n   - Check or untick coupon codes as needed. Make sure they\u2019re applied before you hit \u201cPlace Order\u201d or \u201cPay.\u201d ([tesco.com](https://www.tesco.com/help/pages/clubcard-faqs/clubcard-coupons/using-clubcard-coupons-in-the-app-or-online?keyword=how+do+i+use&origin=search&utm_source=openai))\n5. For **vouchers**: If you have digital ones, they might appear as payment options or code inputs at the \u201cOrder Summary\u201d or similar part of checkout. For paper vouchers, use Tesco.com when checking out. ([tesco.com](https://www.tesco.com/help/pages/clubcard-faqs/clubcard-vouchers/how-to-use-your-clubcard-vouchers?msockid=0166941135e16fb3122b828f34a66e12&utm_source=openai))\n\n---\n\nIf you like, I can walk you through what this looks like on *your specific device* (iPhone or Android), screen-by-screen. Would you prefer that?"
    }
]