[
    {
        "role": "user",
        "content": "using%20jaws%20and%20team%20scripts%20from%20hartgen%20how%20do%20I%20answer%20a%20teams%20call%20from%20the%20desktop%20app"
    },
    {
        "role": "assistant",
        "content": "Here\u2019s a step-by-step on how to answer a Microsoft Teams call from the **desktop app** using **JAWS** and/or **Hartgen scripts**. If you're already familiar with basic screen reader and Teams usage, skipping to the \u201cAnswering an incoming call\u201d section will be most relevant.\n\n---\n\n## What to Check Beforehand\n\n- Make sure you have the **latest version** of JAWS (or the version your organization uses) and that any Hartgen custom scripts for Teams are installed and active. These scripts can add enhanced behavior, dialog boxes, etc. ([dlee.org](https://www.dlee.org/updates/teams.htm?utm_source=openai))  \n- Confirm that the Teams desktop app is in focus or that the screen reader can detect when a call is coming in. You should hear a ringtone and the name of who\u2019s calling. If JAWS is busy in another window, you may need to bring Teams forward. ([support.microsoft.com](https://support.microsoft.com/en-us/office/use-a-screen-reader-to-make-and-answer-calls-in-microsoft-teams-4d7df568-f2a7-4a4a-91a5-83d7afaf235b?utm_source=openai))  \n\n---\n\n## Native Teams Keystrokes (without special scripts)\n\nThese are Microsoft-supported keyboard shortcuts that work in the Teams desktop app with JAWS:\n\n| Action | Windows Desktop App |\n|---|---|\n| Answer audio call | **Ctrl + Shift + S** ([support.microsoft.com](https://support.microsoft.com/en-us/office/use-a-screen-reader-to-make-and-answer-calls-in-microsoft-teams-4d7df568-f2a7-4a4a-91a5-83d7afaf235b?utm_source=openai)) |\n| Answer video call | **Ctrl + Shift + A** ([support.microsoft.com](https://support.microsoft.com/en-us/office/use-a-screen-reader-to-make-and-answer-calls-in-microsoft-teams-4d7df568-f2a7-4a4a-91a5-83d7afaf235b?utm_source=openai)) |\n| Decline a call | **Ctrl + Shift + D** ([support.microsoft.com](https://support.microsoft.com/en-us/office/use-a-screen-reader-to-make-and-answer-calls-in-microsoft-teams-4d7df568-f2a7-4a4a-91a5-83d7afaf235b?utm_source=openai)) |\n\nAlso useful:\n\n- From any app, if you're not in Teams when a call comes in, you can bring Teams to the front by pressing **Alt + Tab**. Then use the above shortcuts. ([support.microsoft.com](https://support.microsoft.com/en-us/office/answer-a-call-with-the-keyboard-in-microsoft-teams-ea4d2ed3-46fc-462c-a86e-11b671543dc7?utm_source=openai))  \n- There are also shorter \u201canswer/decline with keyboard\u201d shortcuts: in Teams, Windows desktop app, **Alt + R** = answer, **Alt + Shift + R** = decline. ([support.microsoft.com](https://support.microsoft.com/en-us/office/answer-a-call-with-the-keyboard-in-microsoft-teams-ea4d2ed3-46fc-462c-a86e-11b671543dc7?utm_source=openai))  \n\n---\n\n## Using Hartgen JAWS Scripts for Teams\n\nHartgen\u2019s custom scripts can alter or enhance how incoming calls are presented to you, and potentially add dialog boxes that allow quicker action. Here\u2019s what you need to know:\n\n- With the Hartgen scripts (for Teams), there may be a dedicated dialog that appears when a call comes in with several options like \u201cAccept audio call,\u201d \u201cAccept video call,\u201d \u201cDecline,\u201d etc. The scripts typically provide ways to **tab through** those options and activate the desired one with **Spacebar** or **Enter**. ([dlee.org](https://www.dlee.org/updates/teams.htm?utm_source=openai))\n\n- There is a JAWS power-tip: pressing **Alt + Windows + C** opens a dialog listing incoming calls (from Teams, Skype, etc.) so you can quickly respond without having to first focus the app. Use arrow keys to select Teams; then Tab to \u201cAccept audio,\u201d \u201cAccept video,\u201d or \u201cDecline,\u201d followed by the Spacebar or Enter. ([toptechtidbits.com](https://www.toptechtidbits.com/268.html?utm_source=openai))\n\n- If the Hartgen scripts are installed, you can also open the documentation via **JAWSKey + F1** (Insert + F1) while Teams is focused to view what commands or behaviors are supported. ([dlee.org](https://www.dlee.org/updates/teams.htm?utm_source=openai))  \n\n---\n\n## Step by Step: Answering a Teams Call (Desktop + JAWS + Hartgen scripts)\n\n1. **Incoming call triggers**  \n   You\u2019ll hear Teams ring and JAWS should announce the caller\u2019s name. If Hartgen scripts are active, possibly a dialog will appear with options.  \n\n2. **Open the response dialog (if available)**  \n   - Press **Alt + Windows + C** to open the incoming calls dialog (if the Hartgen scripts enable that). Use arrow keys to pick Teams if needed. ([toptechtidbits.com](https://www.toptechtidbits.com/268.html?utm_source=openai))  \n\n3. **Choose how to answer**  \n   - If you want audio only: either select \u201cAccept Audio Call\u201d in the dialog, or use **Ctrl + Shift + S**.  \n   - For video: \u201cAccept Video Call\u201d or **Ctrl + Shift + A**.  \n\n4. **Declining**  \n   - If you want to reject the call, either select \u201cDecline\u201d in the dialog, or use **Ctrl + Shift + D**.  \n\n5. **After answering**  \n   - You\u2019ll usually need to locate and press \u201cHang Up\u201d when done\u2014often via navigating using Tab until you hear \u201cHang Up\u201d and then pressing Enter. Hartgen scripts often make this easier. ([dlee.org](https://www.dlee.org/updates/teams.htm?utm_source=openai))  \n\n---\n\nIf you tell me your **JAWS version** and whether Hartgen scripts are installed, I can walk you through the exact keystrokes in your setup. Do you want that tailored version?"
    }
]