[
    {
        "role": "user",
        "content": "I%20have%20a%20Mantis%20Q40%20and%20lost%20the%20left%20arrow%20key%20but%20I%20believe%20I%20need%20to%20replace%20the%20whole%20keyboard%20I%20will%20have%20to%20send%20it%20to%20Humanware%20in%20england%20but%20is%20there%20any%20places%20in%20Ireland%20or%20Dublin%20that%20I%20could%20bring%20my%20device%20to%20to%20get%20fixed%20vision%20ireland%20will%20only%20send%20it%20in%20thier%20own%20time%20to%20humanware."
    },
    {
        "role": "assistant",
        "content": "I searched and couldn't find any place in Dublin or elsewhere in Ireland that is definitively advertised as doing *on-site* repair work specifically for HumanWare Mantis Q40 or similar braille/assistive-technology keyboards. Most of the specialised repair work seems to go back to manufacturers or dedicated assistive-tech service centres. Still, there *are* several options and useful contacts you could try, and possibly some general electronics repair shops that might be able to help (depending on how complicated the repair is). Here\u2019s a summary of what I found plus suggestions.\n\n---\n\n## What I Did Find\n\n1. **Vision Ireland**\n   - They provide a *Technology Support Helpdesk* for assistive and mainstream tech, with free advice and remote support. ([vi.ie](https://vi.ie/supporting-you/technology/technology-support/?utm_source=openai))  \n   - However, their support explicitly *does not include* hardware replacement/repair outside of warranty. ([vi.ie](https://vi.ie/product/humanware-explorer-5/?utm_source=openai))\n\n2. **INBAF (Irish National Braille & Alternative Formats Authority)**\n   - They mention that **Greg Flanagan** is currently the *only qualified Perkins Braille repairer in Ireland*. More importantly, they say that if you need a \u201cPerkins\u201d type device fixed you can contact INBAF to coordinate with Greg. ([inbaf.ie](https://inbaf.ie/braille-200-did-you-know/?utm_source=openai))  \n   - HumanWare isn\u2019t the same as Perkins, but this suggests there *is* at least one technician in Ireland experienced in braille machine repair.\n\n3. **General & Specialist Electronics Repair Shops**\n   - **Revive Electronics** in Waterford: handles \u201celectronic devices,\u201d quotes diagnostics and repairs. Could potentially cover your keyboard, depending on availability of parts. ([revivelectronics.ie](https://revivelectronics.ie/?utm_source=openai))  \n   - **IT Clinic**, Phibsborough, Dublin: Does laptop keyboard replacements and repairs. Their expertise might overlap somewhat if the issue is just with the key or keyboard module. ([itclinic.ie](https://itclinic.ie/keyboard-repairs-dublin/?utm_source=openai))\n\n---\n\n## What I'd Recommend\n\nSince there\u2019s no clear service centre that is definitely capable of doing the repair locally, here are your best steps forward:\n\n1. **Contact INBAF**  \n   - Explain your device (HumanWare Mantis Q40), what is broken (left arrow key), and ask if Greg Flanagan or another technician can do the repair, or can recommend someone. Even if not \u201cPerkins\u201d, the skills for repairing braille keyboards tend to overlap.  \n   - They are a resource for coordinating braille machine repair in Ireland. ([inbaf.ie](https://inbaf.ie/braille-200-did-you-know/?utm_source=openai))\n\n2. **Reach out to HumanWare Ireland (via their distributor)**  \n   - Use the \u201cContact Us\u201d page for HumanWare\u2019s Ireland branch (distributor) and ask if they have service/repair partners in Dublin or nearby who could do the work, even if outside warranty. ([store.humanware.com](https://store.humanware.com/ireland/contact/?utm_source=openai))\n\n3. **Get quotes from general electronics repair shops**  \n   - Try places like **Revive Electronics** or **IT Clinic**. Bring or send them the device, explain what\u2019s needed. Sometimes they can replace just a part or key switch. It's possible the keyboard module inside is standard enough for repair if parts are available.\n\n4. **Check with charities or assistive-tech organisations**  \n   - Vision Ireland, Enable Ireland, or AT services (local disability support centres). Even if they don't repair themselves, they might put you in touch with someone local with the right skillset.  \n\n---\n\n## Things to Be Aware of\n\n- **Warranty/Manufacturer Repair**: If it's still under warranty, sending it back to HumanWare might still be the safest and possibly cheapest route, though delivery and wait times can be burdensome.\n\n- **Parts Availability**: Even if you find someone to do the repair, obtaining a replacement key or switch or keyboard module (if needed) could require importing the correct part from HumanWare or a specialist supplier.\n\n- **Complexity**: Braille keyboard devices can be quite complicated depending on how the keyboard integrates with the electronics. A \u201ckey\u201d might be just a physical keycap or, more complexly, the switch underneath, sometimes part of a circuit board or membrane. The cost and feasibility depends on that.\n\n---\n\nIf you like, I can try to dig up a list of small electronics repair shops in Dublin that might specialise in assistive devices or small custom keyboards, and check if any explicitly say they do keyboard modules or keys replacement. Do you want me to pull that together?"
    }
]