[
    {
        "role": "user",
        "content": "I%20am%20trying%20to%20setup%20assistance%20using%20PRM%20assist%20but%20I%20am%20not%20getting%20the%20email%20to%20click%20on%20a%20link%20they%20sent%20me%20how%20do%20I%20reset%20so%20I%20get%20the%20email%20it%20is%20not%20in%20junk%20or%20my%20inbox"
    },
    {
        "role": "assistant",
        "content": "If you\u2019re not receiving the email from PRM Assist (and it\u2019s not in your inbox or junk folder), here are steps to try to reset it or get it resent\u2014plus some troubleshooting tips:\n\n---\n\n### \u2705 What to Check First\n\n1. **Email address**  \n   Make sure the email address you entered is correct. Even small typos or errors will prevent the email from arriving.\n\n2. **Spam / Junk / Promotions tabs**  \n   Even if it\u2019s not in your main inbox, check all folders: spam/junk, social, promotions, or any filtered categories.\n\n3. **Email filtering / blocks**  \n   If you use filters (in Gmail, Outlook, etc.), check that emails from PRM Assist aren\u2019t being auto-archived, deleted, or moved. Also, verify you haven\u2019t accidentally blocked their domain.\n\n4. **\u201cFrom\u201d address**  \n   Sometimes emails come from a different sender name or domain than expected. Be on the lookout for anything PRM-Assist-related (e.g., support@prmassist.com, contactus@prmassist.com) ([accessmap.ie](https://accessmap.ie/service/prm-assist/?utm_source=openai)).\n\n5. **Wait a little while**  \n   Occasionally there\u2019s a short delay. Wait 10\u201315 minutes, then resend if necessary.\n\n---\n\n### \ud83d\udd04 How to Resend / Reset the Email\n\nAlthough PRM Assist\u2019s public FAQ doesn\u2019t list a precise \u201cResend link\u201d process, there *is* support you can contact. ([accessmap.ie](https://accessmap.ie/service/prm-assist/?utm_source=openai))\n\nHere\u2019s what you can do:\n\n1. **Visit the PRM Assist website/page**  \n   Go back to where you originally signed up or logged in. Look for a button like \u201cResend confirmation email\u201d or \u201cForgot password\u201d / \u201cDidn\u2019t receive email?\u201d\n\n2. **Reach out to support**  \n   Email them and ask for the email to be resent. Use their support address: contactus@prmassist.com ([accessmap.ie](https://accessmap.ie/service/prm-assist/?utm_source=openai))  \n   Be sure to include:\n   - Your full name\n   - The email address you used to register\n   - A mention that the confirmation/reset email hasn\u2019t arrived.\n\n3. **Check support FAQ**  \n   Sometimes support pages list what to do if you don\u2019t receive the email. PRM Assist\u2019s site suggests contacting support if you\u2019re not getting emails. ([accessmap.ie](https://accessmap.ie/service/prm-assist/?utm_source=openai))\n\n---\n\n### \ud83d\udee0 If You Still Don\u2019t Receive It\n\n- Use a **different email address** if available\u2014sometimes ISP or corporate mail settings block certain senders.\n- Try registering from a different browser or device in case there is a caching or cookie issue.\n- Temporarily disable strict spam filtering (if your provider allows) to see if it's being held back.\n\n---\n\nIf you want, I can help locate exactly where you can request the resend from PRM Assist\u2019s website, or I could walk you through an email template to send their support. Would you like me to do that?"
    }
]