[
    {
        "role": "user",
        "content": "I%20am%20trying%20ot%20use%20the%20bnak%20of%20ireland%20mobile%20app%20and%20it%20normally%20asks%20for%20my%20faceid%20but%20now%20it%20is%20looking%20for%20a%20passkey%20what%20is%20ttha"
    },
    {
        "role": "assistant",
        "content": "It sounds like Bank of Ireland has changed how the 365 mobile app handles login security. They\u2019re introducing something called a *passcode* and enhancing how *biometrics* like Face ID, Touch ID etc. work. It\u2019s *not* exactly the same thing as a \u201cpasskey\u201d in the common tech sense (more on that below). Here's a breakdown of what these changes mean, why they\u2019re happening, and what actions you may need to take.\n\n---\n\n## \ud83d\udd10 What\u2019s changing\n\n### 1. New 6-digit passcode\n\n- Starting in **January 2026**, Bank of Ireland is rolling out a **new 6-digit passcode** that you'll need to set up on each device where the 365 mobile app is used. ([personalbanking.bankofireland.com](https://personalbanking.bankofireland.com/ways-to-bank/mobile-banking/passcode?utm_source=openai))  \n- This passcode will replace your existing **365 PIN** in most cases. Before, the PIN was a 6-digit code, but you often only needed to enter *3 out of 6 digits* for certain situations. With the passcode, you enter all 6 digits. ([personalbanking.bankofireland.com](https://personalbanking.bankofireland.com/ways-to-bank/mobile-banking/passcode-faqs/?utm_source=openai))  \n- You\u2019ll use the passcode not just to log in, but also for everyday actions in the app, like approving payments or adding new payees. ([personalbanking.bankofireland.com](https://personalbanking.bankofireland.com/ways-to-bank/mobile-banking/passcode?utm_source=openai))\n\n### 2. Biometrics (Face ID, Touch ID, etc.) still usable\n\n- After setting the passcode, you can keep using Face ID or Touch ID for quicker logins and approvals. The app now supports approving transactions using biometrics (for example when making online purchases) instead of having to enter the passcode every time. ([personalbanking.bankofireland.com](https://personalbanking.bankofireland.com/ways-to-bank/mobile-banking/passcode-faqs/?utm_source=openai))  \n- If biometrics are enabled and supported on your device, they\u2019ll likely be the default way to log in or approve actions after you\u2019ve set up the new passcode. ([personalbanking.bankofireland.com](https://personalbanking.bankofireland.com/ways-to-bank/mobile-banking/passcode-faqs/?utm_source=openai))\n\n---\n\n## \u2753What is a \"passkey\"?\n\nThe term \u201cpasskey\u201d usually refers to a passwordless authentication method based on industry standards like FIDO & WebAuthn. Things to know:\n\n- Passkeys are cryptographic credentials stored on your device (or securely synced across your devices) that let you log in using Secure PINs, Face ID, Touch ID, etc., instead of a traditional password. ([microsoft.com](https://www.microsoft.com/en-ie/security/business/security-101/what-is-passkey?utm_source=openai))  \n- They\u2019re designed to resist phishing attacks and remove the burden of remembering passwords. ([microsoft.com](https://www.microsoft.com/en-ie/security/business/security-101/what-is-passkey?utm_source=openai))  \n\n---\n\n## \ud83d\udd0e So what does this mean for you?\n\nWhat you saw \u2014 the app asking for a \u201cpasskey\u201d \u2014 may be a mix-up or confusion of terms. Bank of Ireland is actually asking for:\n\n- a **6-digit passcode**, which you set up,\n- *or* biometrics (Face ID / Touch ID) once the passcode is set up and enabled. ([personalbanking.bankofireland.com](https://personalbanking.bankofireland.com/ways-to-bank/mobile-banking/passcode-faqs/?utm_source=openai))\n\nIf your app is asking specifically for a *passkey*, it could mean one of the following:\n\n- It might be using \u201cpasskey\u201d in the general sense of \u201csecure login method\u201d (face recognition, etc.), though not in the strict FIDO/web passkey meaning.\n- Or, your app may also be prompting for one of the new security features (passcode + biometric) and using that phrasing.  \n\n---\n\n## \u2699\ufe0f What you should do\n\n1. **Update the app**: Make sure you're on the latest version of the 365 mobile app\u2014updates usually bring in these security changes. ([personalbanking.bankofireland.com](https://personalbanking.bankofireland.com/ways-to-bank/mobile-banking/passcode-faqs/?utm_source=openai))  \n2. **Set up the new 6-digit passcode** when prompted. Once set, this becomes the default security check for logins & approvals in most cases. ([personalbanking.bankofireland.com](https://personalbanking.bankofireland.com/ways-to-bank/mobile-banking/passcode?utm_source=openai))  \n3. **Enable biometrics**: After the passcode is set, check in Settings \u2192 *Biometrics and Passcode* in the app (or similar). Switch on Face ID or Touch ID if it's supported and convenient for you. ([personalbanking.bankofireland.com](https://personalbanking.bankofireland.com/ways-to-bank/mobile-banking/passcode-faqs/?utm_source=openai))  \n4. **If you see \u201cpasskey\u201d** and you\u2019re unsure, the above combo (passcode + biometrics) is likely what they mean.  \n\n---\n\nIf you tell me whether you use an iPhone or Android, and whether you already set the passcode or not, I can walk you through exactly what buttons to tap. Do you want me to do that?"
    }
]