[
    {
        "role": "user",
        "content": "every%20time%20I%20go%20into%20theinbox%20I%20get%20a%20message%20updates%20availabel%20but%20no%20idea%20what%20it%20means%20how%20to%20resolve%20using%20jaws"
    },
    {
        "role": "assistant",
        "content": "Here\u2019s how to understand and resolve the \u201cupdates available\u201d message you hear when you go into the inbox in JAWS \u2014 especially if it seems vague and you\u2019re not sure what it refers to:\n\n---\n\n## What That Message Is Likely Referring To\n\n- The message *\u201cnew messages available\u201d* or *\u201cupdates available\u201d* usually comes from JAWS\u2019s **Message Center**, not your email inbox. It\u2019s part of JAWS itself letting you know there are new announcements or \u201cmessages\u201d from Freedom Scientific about features, updates, or tips. ([media.aph.org](https://media.aph.org/app/uploads/2023/07/Software-Updates-Handout-June-2023-accessible-UA.pdf?utm_source=openai))  \n- This notification is similar to an email alert: it doesn\u2019t mean your Windows or programs need updates necessarily \u2014 it means *JAWS* has posted something new in its Message Center for you to read. ([blog.freedomscientific.com](https://blog.freedomscientific.com/wp-content/uploads/2023/06/FSCast232Transcript-June2023.html?utm_source=openai))\n\n---\n\n## How to Find These Messages\n\nTo see what the \u201cupdates available\u201d refers to:\n\n1. Open the JAWS **Help** menu:\n   - Press **INSERT + SPACE**, then **J** \u2014 this opens the JAWS Context Menu.  \n   - From there, press **H** to open the Help menu. ([jfw.groups.io](https://jfw.groups.io/g/main/topic/enabling_jaws_update/98182202?utm_source=openai))\n\n2. Select **Message Center**:\n   - In the Help menu, arrow to *Message Center* and press **ENTER**.  \n   - This will open a list of messages (similar to emails), like announcements of new updates or tips. Any unread ones will be indicated. ([blog.freedomscientific.com](https://blog.freedomscientific.com/wp-content/uploads/2023/06/FSCast232Transcript-June2023.html?utm_source=openai))\n\n3. Navigate inside Message Center:\n   - Use the arrow keys to move up/down through the messages.\n   - Press **ENTER** to open and read a message.\n   - Press **ESC** to go back when you\u2019re done.  \n\n---\n\n## How to Dismiss or Clear the Notification\n\nOnce you view the new messages:\n\n- JAWS will mark them as \u201cread,\u201d and the alert should no longer say there are unread \u201cupdates\u201d when you open Inbox or wherever you heard the message.  \n- If you want, you can also customize how JAWS notifies you:\n   - Go into JAWS settings \u2192 Basics \u2192 probably somewhere around *Notifications* or *Updates* to control when these messages are announced. ([jfw.groups.io](https://jfw.groups.io/g/main/topic/enabling_jaws_update/98182202?utm_source=openai))\n\n---\n\nIf you'd like, I can walk you through each step with specific JAWS version/key commands, or help turn off those notifications if you find them distracting. Do you want that?"
    },
    {
        "role": "user",
        "content": "I%20have%20read%20all%20messagte%20in%20jaws%20message%20centre%20but%20still%20get%20that%20alert%20updates%20available%20when%20moving%20back%20to%20my%20inobox"
    },
    {
        "role": "assistant",
        "content": "If you\u2019ve read *all* messages in JAWS Message Center but still hear \u201cupdates available\u201d when going into your Inbox \u2014 this alert is likely coming from a setting in JAWS that automatically announces there are new messages. Here are steps you can try to make it stop \u2014 plus what could be going wrong:\n\n---\n\n## What Might Be Causing the Alert\n\n- By default, JAWS announces when there are unread messages in the Message Center. ([jfw.groups.io](https://jfw.groups.io/g/main/topic/latest_jaws_update_problems/99675735?utm_source=openai))  \n- If for some reason JAWS still thinks there are unread messages, or the setting for notifications isn\u2019t turned off, you\u2019ll keep hearing the \u201cupdates available\u201d message even though you've already read everything.  \n\n---\n\n## What You Can Try First\n\n### 1. Confirm everything is marked as \u201cread\u201d\n\n- Open the Message Center (via Help menu or *Insert+Space*, *Shift+M*).\n- Check each message \u2014 open them if you haven\u2019t already.\n- Sometimes messages could be in another language version (if you use Dutch or English) and un-read in that version. ([jfw.groups.io](https://jfw.groups.io/g/main/topic/latest_jaws_update_problems/99675735?utm_source=openai))  \n\n### 2. Restart JAWS and possibly your computer\n\n- This may clear a cached unread message indicator if it's stuck.  \n- After restarting, open Message Center again to check if the \"updates available\" alert is gone.\n\n---\n\n## How to Turn Off the Notification\n\nTo stop JAWS from automatically announcing that updates (Message Center messages) are available, you\u2019ll want to change a setting in the Settings Center:\n\n1. Press **JAWSKey + F2** to open the JAWS Managers list.\n2. Navigate by pressing **S** until you reach **Settings Center**, then press **Enter**.\n3. Optionally, press **Ctrl + Shift + D** to open the \u201cDefault Configuration\u201d \u2014 this ensures the setting applies everywhere, not just in one application.  \n4. Search for **\u201cnotification\u201d, \u201cmessage center\u201d, or \u201cupdates\u201d.**  \n5. Look for an option like **\u201cautomatic notification of JAWS updates\u201d** or \u201cnotify about new Message Center messages\u201d.\n6. Uncheck or disable that option. ([gauthmath.com](https://www.gauthmath.com/solution/1838996801889346/49-Where-can-you-turn-on-or-off-the-automatic-notification-of-JAWS-updates-Resou?utm_source=openai))  \n\nAfter doing that, test going back into your Inbox \u2014 you shouldn\u2019t hear the \u201cupdates available\u201d message anymore.\n\n---\n\n## What to Do If This Doesn\u2019t Fix It\n\n- If the above setting is off already but the message persists, there may be a **bug** or leftover message that\u2019s not fully marked as read.\n- It might also be tied to your **license version**: JAWS versions behave differently depending on whether you have up-to-date version or Service/Maintenance Agreement.  \n- If possible, contact **Freedom Scientific support**. Mention your JAWS version (e.g. 2025), whether you have SMA/licensing, and describe that you\u2019ve read all messages but still get alerts.  \n\n---\n\nIf you tell me **which version of JAWS you\u2019re using** (for example, 2024, 2025, etc.), I can give you more specific key commands tailored to your version. Would you like that?"
    }
]