[
    {
        "role": "user",
        "content": "the%20sony%20noise%20canceling%20headphones%20have%20two%20noise%20settings.%20one%20is%20loud%20and%20one%20is%20very%20soft.%20what%20are%20they%20called"
    },
    {
        "role": "assistant",
        "content": "What you\u2019re thinking of are two listening modes on Sony noise-cancelling headphones:\n\n- **NC** \u2014 Noise Cancelling  \n- **AMB** \u2014 Ambient Sound Mode (sometimes just called Ambient Sound)\n\nSony labels the button \u201cNC/AMB,\u201d which lets you toggle between Noise Cancelling (blocks loud external sounds) and Ambient Sound (lets in surrounding noise so you can hear things like traffic, announcements, or conversations). ([sony.com](https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm2/articles/00204886?utm_source=openai))\n\nThere\u2019s also a third \u201cOff\u201d setting available on many models, which turns *both* Noise Cancelling and Ambient Sound off, so you hear nothing extra beyond what\u2019s already happening acoustically. ([besttechradar.com](https://besttechradar.com/what-is-nc-amb-on-sony-headphones/?utm_source=openai))\n\nIf your headphones are acting like one mode is \u201cloud\u201d (Noise Cancelling) and the other \u201cvery soft\u201d (Ambient Sound), that\u2019s likely what is happening: one mode strongly blocks external noise, the other lets in ambient sound and lowers how much external blocking is happening.\n\nDo you want to know exactly how to toggle between them or how to customize the behavior on your specific Sony model?"
    },
    {
        "role": "user",
        "content": "can%20I%20adjust%20the%20loudness%20of%20the%20ambient%20sound%20in%20the%20app%2C%20etc."
    },
    {
        "role": "assistant",
        "content": "Yes \u2014 for many Sony noise-cancelling headphones, you *can* adjust how loud the Ambient Sound mode is using the **Sony | Sound Connect** app (formerly Headphones Connect). What you can tweak and how varies a bit depending on the model. Here's a breakdown:\n\n---\n\n### \ud83d\udd0d What exactly you *can* adjust\n\n- **Ambient Sound Level Slider**  \n  For models like the **WH-1000XM6** and **WF-1000XM6**, the app offers a slider (e.g. 20-step scale) so you can control *how much* ambient noise you\u2019ll hear when Ambient Sound mode is on. This lets you dial it down to subtle or bump it up so you can hear more of your environment. ([techradar.com](https://www.techradar.com/audio/earbuds-airpods/sony-wf-1000xm6-review?utm_source=openai))\n\n- **\u201cFocus on Voice\u201d / Voice Passthrough**  \n  On many models, you can turn on a feature that tries to filter out general ambient noise while emphasizing voices \u2014 announcements, people speaking, etc. This can help if you want to stay aware of conversations without being overwhelmed by background sounds. ([sony.com.au](https://www.sony.com.au/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm3/articles/00204886?utm_source=openai))\n\n- **Adaptive Sound Control**  \n  This lets the headphones or app detect what you're doing or where you are (walking, on a train, in a car, etc.) and switch between Noise Cancelling / Ambient Sound settings automatically. You can disable it or set fixed preferences if you prefer manual control. ([sony-mea.com](https://www.sony-mea.com/en/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00224928?utm_source=openai))\n\n---\n\n### \ud83d\udee0 How to make the changes\n\nWhile specifics differ depending on the Sony model, the general steps are:\n\n1. Open the **Sony | Sound Connect** app and connect your headphones.\n2. Go to **My Device** \u2192 (or similar) \u2192 **Noise Cancelling / Ambient Sound** settings.\n3. Look for *Ambient Sound Control* or *Ambient Sound Level*. Use a slider or dial to adjust how much outside sound you let in. ([techradar.com](https://www.techradar.com/audio/earbuds-airpods/sony-wf-1000xm6-review?utm_source=openai))\n4. If available, turn on *Voice passthrough* or *Focus on Voice* so voices are boosted within ambient noise. ([techradar.com](https://www.techradar.com/audio/earbuds-airpods/sony-wf-1000xm6-review?utm_source=openai))\n5. Toggle *Adaptive Sound Control* if you want either dynamic automatic switching or a steady setting. ([sony-mea.com](https://www.sony-mea.com/en/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00224928?utm_source=openai))\n\n---\n\n### \u26a0\ufe0f What to check \u2014 model limitations\n\n- **Not all models** support fine-grained ambient level control. Some older or budget models may only allow toggling between NC (noise cancelling), Ambient, and Off without intermediate levels.\n- **Feature names** can vary (\u201cAmbient Sound Control,\u201d \u201cAmbient Sound Level,\u201d \u201cAmbient Sound Mode,\u201d \u201cVoice passthrough\u201d) depending on the headphone version.  \n- **Clicks/taps vs app settings**: Button presses on the headset usually toggle between modes (NC / Ambient / Off), while the app lets you customize *how those modes behave* (like how loud ambient sound is).  \n- Once set via the app, those settings *stick* \u2014 meaning they apply even if you switch to another device or turn the headphones off and back on. ([helpguide.sony.net](https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541015.html?utm_source=openai))\n\n---\n\nIf you tell me exactly which Sony model you have (e.g. XM4, XM5, etc.), I can walk you through the precise setting steps for your unit."
    }
]