[
    {
        "role": "user",
        "content": "what%20is%20the%20email%20address%20for%20the%20iaap%20for%20accessibility%3F"
    },
    {
        "role": "assistant",
        "content": "The email address for general inquiries at the International Association of Accessibility Professionals (IAAP) is:\n\ninfo@accessibilityassociation.org ([accessibilityassociation.us7.list-manage.com](https://accessibilityassociation.us7.list-manage.com/subscribe?id=9ecc5848ae&u=c9e95602d3d7209e71c920bfa&utm_source=openai))\n\nIf you need to reach the certification team specifically, you can use:\n\ncertification@accessibilityassociation.org ([funka.com](https://www.funka.com/globalassets/funka-academy-fr%C3%A5n-2023/iaap/was_certification_final_2020_final.pdf?utm_source=openai))"
    },
    {
        "role": "user",
        "content": "if%20i%20want%20to%20sit%20the%20CPACC%20in%20Dublin%2C%20where%20can%20I%20do%20it%3F"
    },
    {
        "role": "assistant",
        "content": "Here\u2019s how you can take the IAAP CPACC exam in Dublin, Ireland, including available options and some recommended testing centres:\n\n---\n\n## \u2699\ufe0f Exam Options\n\nYou can take the CPACC exam in one of two main ways:\n\n1. **Remote Proctoring** \u2014 sit the exam online from your own location using your computer, webcam, and internet connection. IAAP supports this mode via Kryterion. ([temesis.com](https://www.temesis.com/blog/retour-sur-lexamen-cpacc-de-l-iaap/?utm_source=openai))  \n2. **In-Person Testing Centre** \u2014 using a Kryterion-authorized test centre. IAAP allows test takers to choose this option where a suitable centre is available. ([temesis.com](https://www.temesis.com/blog/retour-sur-lexamen-cpacc-de-l-iaap/?utm_source=openai))\n\n---\n\n## \ud83c\udfe2 Test Centres in or near Dublin\n\nHere are some testing centres that are authorized by Kryterion in or around Dublin:\n\n| Name | Address | Notes |\n|------|---------|-------|\n| The Exam Centre, Dublin City | 30/31 Marlborough Street, Dublin 1 | A dedicated exam centre in Dublin. They are approved for tests by Kryterion among others. ([theexamcentre.ie](https://www.theexamcentre.ie/about-us/?utm_source=openai)) |\n| Cenit College, Naas, County Kildare | Unit 22, Tesco Monread Shopping Centre, Monread Road, Naas, Co. Kildare | About 30\u201340 minutes from central Dublin; they list being a Kryterion Authorized Testing Centre. ([cenitcollege.ie](https://www.cenitcollege.ie/exam-vendors/?utm_source=openai)) |\n\n---\n\n## \u2705 What to Do Next\n\nTo arrange sitting the CPACC exam in Dublin, here\u2019s what you need to do:\n\n1. Visit the **Kryterion \u201cLocate Test Center\u201d** page to see a full list of centres in Dublin or near you. You may need to enter your address or postal code. ([kryterion.com](https://www.kryterion.com/locate-test-center?utm_source=openai))  \n2. When you apply through IAAP, you'll select whether you want remote proctoring or to attend a test centre. If choosing a centre, you\u2019ll see available dates and locations in Dublin. ([temesis.com](https://www.temesis.com/blog/retour-sur-lexamen-cpacc-de-l-iaap/?utm_source=openai))  \n3. If you prefer a physical test centre, check in with The Exam Centre or Cenit College for availability of slots and booking details. Be sure to check that the centre is officially authorised for CPACC.  \n\n---\n\nIf you like, I can pull up a full list of test centre addresses in Dublin, including booking links and costs. Would you prefer that?"
    },
    {
        "role": "user",
        "content": "what%20is%20the%20email%20address%20for%20samantha%20evans%20in%20the%20iaap%3F"
    },
    {
        "role": "assistant",
        "content": "I found a verified email address for Samantha (Sam) Evans, the Certification Director at IAAP: \n\n**sam.evans@accessibilityassociation.org** ([credentialinginsights.org](https://www.credentialinginsights.org/Article/diversity-equity-and-inclusion-including-disabled-people-in-digital-certification-credentialing-and-licensure-1?utm_source=openai))\n\nIf you want, I can also try to locate a phone number or alternate contact method."
    },
    {
        "role": "user",
        "content": "can%20you%20find%20me%20a%20phone%20number%20for%20sam%20evans%20in%20the%20iaap%3F"
    },
    {
        "role": "assistant",
        "content": "I wasn\u2019t able to find a **publicly verified direct phone number** for Samantha (Sam) Evans at IAAP beyond what\u2019s already anonymized in sources. However, I found two relevant phone numbers associated with IAAP that may connect you to her or her team:\n\n- IAAP\u2019s main line / general contact: **+1-941-254-1797** ([accessibilityassociation.org](https://www.accessibilityassociation.org/contact-us?utm_source=openai))  \n- IAAP\u2019s toll-free number (USA & Canada): **1-877-326-8083** ([accessibilityassociation.org](https://www.accessibilityassociation.org/contact-us?utm_source=openai))  \n\nIf you want, I can try digging through public records or directories to see if a more direct extension is available."
    },
    {
        "role": "user",
        "content": "yes%20please"
    },
    {
        "role": "assistant",
        "content": "I found a phone number that appears to be for Samantha (Sam) Evans at IAAP:\n\n**+1 (678) 426-7645 (Office)** ([acsa-arch.org](https://www.acsa-arch.org/wp-content/uploads/2024/02/AGL-DA-2024Awards-7-NEW.pdf?utm_source=openai))\n\nIf you like, I can try to verify it further via public documents or press releases to increase confidence in its accuracy."
    },
    {
        "role": "user",
        "content": "is%20there%20a%20phone%20number%20for%20the%20accomodiations%20office%20in%20the%20iaap%3F"
    },
    {
        "role": "assistant",
        "content": "I couldn\u2019t find a **specific phone number** for IAAP\u2019s Accommodations Office. However, here are two general contact numbers for IAAP that you could try and ask to be directed to the Accommodations team:\n\n- Direct dial: +1-941-254-1797 ([accessibilityassociation.org](https://www.accessibilityassociation.org/contact-us?utm_source=openai))  \n- Toll-free (USA & Canada): 1-877-326-8083 ([accessibilityassociation.org](https://www.accessibilityassociation.org/?utm_source=openai))  \n\nIf you\u2019d like, I can try to find a contact person who handles accommodations or a staff directory that might include a direct line."
    },
    {
        "role": "user",
        "content": "yes%20please"
    },
    {
        "role": "assistant",
        "content": "I couldn\u2019t locate a **publicly listed direct phone number** specifically for the IAAP\u2019s Accommodations Office or a specific staff member handling accommodations. The official IAAP website provides a general contact number but doesn\u2019t offer departmental extensions or separate lines for accommodations. ([accessibilityassociation.org](https://www.accessibilityassociation.org/contact-us?utm_source=openai))\n\nHere are the general IAAP contact numbers you can try, and request the accommodations team:\n\n- Main (Direct Dial): **+1-941-254-1797** ([accessibilityassociation.org](https://www.accessibilityassociation.org/contact-us?utm_source=openai))  \n- Toll-free (USA & Canada): **1-877-326-8083** ([accessibilityassociation.org](https://www.accessibilityassociation.org/contact-us?utm_source=openai))  \n\nIf you want, I can try alternative approaches (such as searching staff directories more deeply, archived documents, or public filings) to find a more specific point of contact."
    },
    {
        "role": "user",
        "content": "can%20you%20find%20me%20any%20blogs%20written%20by%20screen%20reader%20users%20who%20have%20completed%20the%20CPACC%20with%20the%20IAAP%2C%20who%20used%20the%20onview%20application%3F"
    },
    {
        "role": "assistant",
        "content": "I searched for any blog posts by screen reader users who completed the IAAP CPACC exam *using the OnVue application*, but didn\u2019t find anything that clearly matches **all** those criteria. Here\u2019s a breakdown of what I found, and where things are missing. If you like, I can try digging through less obvious sources (Discord, personal websites, etc.).\n\n---\n\n### \ud83d\udd0d What I found\n\n#### 1. Reddit\u2014real test takers\u2019 experiences  \n- A user said they took the CPACC exam **through online proctoring via Pearson VUE**, and part of the check-in involved pasting a code into the **OnVue** application. ([reddit.com](https://www.reddit.com/r/accessibility/comments/1pieffd/just_took_the_cpacc_and_the_was_exam/?utm_source=openai))  \n- They describe the check-in steps: agreeing to terms, selfie with phone, showing ID, showing surroundings (phones, walls), etc. ([reddit.com](https://www.reddit.com/r/accessibility/comments/1pieffd/just_took_the_cpacc_and_the_was_exam/?utm_source=openai))  \n\n> *However*, while this is a first-hand account that includes OnVue in the process, there\u2019s **no confirmation** that this user was a screen reader user. So while it partly matches your query, it\u2019s not a complete match. ([reddit.com](https://www.reddit.com/r/accessibility/comments/1pieffd/just_took_the_cpacc_and_the_was_exam/?utm_source=openai))\n\n#### 2. Other posts and blogs about CPACC\n- Various users discuss issues like the exam being a lot of memorization vs. application-style questions. ([reddit.com](https://www.reddit.com/r/accessibility/comments/1pieffd/just_took_the_cpacc_and_the_was_exam/?utm_source=openai))  \n- There are several complaints about how exam registration and exam delivery had **accessibility barriers** (e.g. poorly labeled form fields, color-only cues, etc.). But again, these are general observations and it's not always clear from them whether the person uses a screen reader. ([getstark.co](https://www.getstark.co/blog/a-discouraging-cpacc-exam-experience/?utm_source=openai))\n\n- A Redditor said, \u201c**As a blind test-taker, I didn\u2019t encounter any accessibility issues** other than some typos.\u201d ([reddit.com](https://www.reddit.com/r/accessibility/comments/105cllo?utm_source=openai))  \n  - Importantly: this post doesn\u2019t mention if OnVue was used, or how the proctoring interface handled screen readers. ([reddit.com](https://www.reddit.com/r/accessibility/comments/105cllo?utm_source=openai))\n\n---\n\n### \u26a0\ufe0f What remains missing / unclear\n\n- **No blog post** located that clearly states:  \n  1. The author *uses a screen reader*,  \n  2. They *completed the CPACC* certification, and  \n  3. They *used OnVue* as part of exam delivery.\n\n- Most of what exists are forums, Reddit threads, or general reflections, rather than full blog posts or narratives from screen reader users about using OnVue with CPACC.\n\n---\n\nIf you want, I can try to find **private or less visible blogs** (personal sites, LinkedIn articles, etc.) and reach out to see if someone matches all three criteria. Would you prefer that?"
    },
    {
        "role": "user",
        "content": "to%20do%20an%20exam%20with%20the%20onview%20application%20for%20the%20CPACC%2C%20you%20need%20to%20download%20a%20file.%20with%20everything%20else%20closed%2C%20I%20launch%20the%20file%20which%20runs%20in%20my%20browser%20microsoft%20edge.%20when%20the%20secure%20browser%20test%20is%20ran%2C%20I%27m%20told%20the%20exam%20won%27t%20start%20because%20edge%20is%20running%2C%20but%20I%20need%20edge%20open%20tor%20un%20the%20application.%20How%20do%20i%20ensure%20that%20edge%20is%20closed%3F%20give%20me%20instructions%20from%20a%20screen%20reader%20perspective."
    },
    {
        "role": "assistant",
        "content": "To meet OnVue\u2019s requirement that **Microsoft Edge be completely closed** before starting an exam (especially from the viewpoint of a screen reader user), you\u2019ll need to ensure Edge is not just visibly closed but also that no background processes or windows remain open. Here\u2019s a step-by-step guide using keyboard and screen reader accessible methods, plus tips to ensure everything is closed.\n\n---\n\n## \u2705 Why Edge Needs to Be Closed\n\n- OnVue requires all applications *except* itself to be closed, including browsers, so the secure environment can be established. ([pearsonvue.com](https://www.pearsonvue.com/us/en/iaap/onvue.html?utm_source=openai))  \n- If Edge is still running, even if only minimized, the secure browser test will detect it and will not allow the exam to start. ([reddit.com](https://www.reddit.com/r/AzureCertification/comments/1ras3lf/i_couldnt_start_exam_in_onvue/?utm_source=openai))  \n\n---\n\n## \ud83d\udd27 How to Confirm Edge is Fully Closed (Screen Reader Friendly)\n\nHere are instructions using familiar Windows tools like Task Manager and keyboard commands that work well with screen readers like NVDA, JAWS, or Narrator.\n\n---\n\n### Step 1: Try to close Edge normally\n\n1. Press **Alt+Tab** to cycle through open windows. If Edge shows in that list, switch to it and close by pressing **Alt+F4**.  \n2. If that closes the last visible window, screen readers should confirm \u201cEdge \u2014 Not running\u201d or \u201cMicrosoft Edge \u2014 closed\u201d.\n\nIf you still hear desktop cues (you\u2019re back at the system tray / your main screen), Edge\u2019s UI is probably closed.\n\n---\n\n### Step 2: Use Task Manager to find leftover processes\n\nEven after closing windows, Edge may leave background processes running.\n\n1. Press **Ctrl+Shift+Esc** \u2014 this opens Task Manager. Screen readers will announce \u201cTask Manager\u201d.\n2. Press **Tab** until \u201cProcesses\u201d tab is focused (NVDA: \u201cProcesses, tab\u201d; JAWS/Narrator: listen for \u201cProcesses tab\u201d).\n3. Press **Tab** then **Arrow Down** until you find \u201cMicrosoft Edge\u201d listed under \u201cApps\u201d or \u201cBackground processes\u201d.\n4. If Edge appears anywhere, navigate to it (use arrow keys), *select it*, then press **Shift+F10** (or right-click equivalent) to open the context menu.\n5. Press **E** to choose \u201cEnd task\u201d (or use the arrow keys to select \u201cEnd task\u201d) and press **Enter**. Confirm if a dialog appears.\n\nRepeat until no \u201cMicrosoft Edge\u201d or \u201cmsedge.exe\u201d (process name) is listed.\n\n---\n\n### Step 3: Make sure other applications are also closed\n\nOnVue doesn\u2019t allow other programs either \u2014 messaging apps, VPNs, screen sharing tools, etc. So:\n\n- Return to Task Manager and look for: Teams, Zoom, Discord, Skype, virtual desktops, any VPN software. If you see them, end tasks similarly.\n- also, open System Tray (Windows key + B, then use arrow keys) to check for apps running in the background (cloud sync, antivirus, etc.).\n\n---\n\n### Step 4: Run OnVue / Secure Browser\n\n1. Once Edge and other programs are ended, navigate to your OnVue test launcher:\n   - Usually you go to your test appointment, click the \u201cStart Exam\u201d link \u2014 OnVue may automatically open its own secure browser. ([help.opengroup.org](https://help.opengroup.org/hc/en-us/articles/21376027077778-How-to-start-an-exam?utm_source=openai))  \n2. If OnVue shows a warning \u201cEdge is open\u201d, there\u2019s probably still a process or instance hiding. Go back and check Task Manager again.  \n\n---\n\n## \ud83d\udca1 Additional Tips (Screen Reader Friendly)\n\n- **Restart your computer** before exam day. A fresh start helps clear hidden open processes. ([pearsonvue.com](https://www.pearsonvue.com/us/en/iaap/onvue.html?utm_source=openai))  \n- **Run a System Test early**, using OnVue\u2019s built-in system test feature. That lets you check before the exam if there\u2019s any app running. Use it while using your screen reader. ([pearsonvue.com](https://www.pearsonvue.com/us/en/iaap/onvue.html?utm_source=openai))  \n- **Check Windows for Startup apps** that may run Edge automatically. Use **Settings \u2192 Apps \u2192 Startup** to disable Edge if listed.\n\n---\n\nIf you want, I can help you scripts or keystroke lists tailored to your specific screen reader (NVDA, JAWS, Narrator) to make this quicker. Do you use a particular one?"
    },
    {
        "role": "user",
        "content": "I%20use%20jaws"
    },
    {
        "role": "assistant",
        "content": "Here\u2019s a detailed step-by-step guide for using JAWS (on Windows) to ensure Microsoft Edge is fully closed before launching OnVue and triggering the secure browser test. These steps cover everything from locating Edge\u2019s windows and processes, to stopping background behavior that could cause OnVue to detect Edge as \u201copen.\u201d\n\n---\n\n## \ud83d\udd0d Background from Pearson VUE & OnVue\n\n- OnVue requires **all other applications**, including browsers like Edge, to be closed (including background app processes) before the secure browser can launch. If Edge is running\u2014even minimized or with hidden windows\u2014the test might refuse to start. ([jsat.pearsonvue.com](https://jsat.pearsonvue.com/TA/Testplayer/FAQ/Content/F_Warning_to_close_down_applications/Warning_to_close_down_applications.htm?utm_source=openai))  \n- System checks often flag running browsers or background processes (like Microsoft Edge) and prompt you to close them using Task Manager. ([reddit.com](https://www.reddit.com/r/AzureCertification/comments/1ras3lf/i_couldnt_start_exam_in_onvue/?utm_source=openai))  \n\n---\n\n## \u2705 Steps to Ensure Microsoft Edge is Fully Closed Using JAWS\n\nThese instructions assume you're using JAWS on Windows 10 or 11. Specific key commands work with the standard JAWS setup. If your JAWS key is different, adjust accordingly.\n\n---\n\n### Step 1: Locate and close all Edge windows\n\n1. Press **Alt + Tab** repeatedly until you hear \u201cMicrosoft Edge, title of tab\u201d or similar indicating an Edge window.  \n2. If found, switch to that window (holding Alt and tapping Tab until Edge is active), then press **Alt + F4** to close it.  \n3. Repeat until Edge no longer appears in Alt + Tab.\n\n---\n\n### Step 2: Use Taskbar and System Tray\n\n1. Press **Windows Key** \u2192 Start typing \u201cEdge\u201d \u2192 if \u201cMicrosoft Edge\u201d appears focused, press **Enter** to open, then **Alt + F4** to close.  \n2. Press **Windows Key + B** to move focus to the system tray. Use arrow keys to find any Edge icon. If found:  \n   - Press **Enter** to open the tray menu, then arrow down to choose **Exit Microsoft Edge** (or something similar). Press **Enter**.  \n\n---\n\n### Step 3: Task Manager\u2014find and end Edge processes\n\n1. Press **Ctrl + Shift + Esc** to open Task Manager. JAWS will announce \"Task Manager\".  \n2. Press **Tab** to bring focus to the \"Processes\" list. JAWS should say \u201cProcesses tab\u201d or \u201cProcesses section\u201d.  \n3. Press **Tab** until the list of running applications is focused.  \n4. Use **Down Arrow** to navigate through the list. Listen for \u201cMicrosoft Edge, Application\u201d or \u201cmsedge.exe, Background process\u201d.  \n\nWhen you find Edge:\n\n5. Use **Context Menu key** (or Shift + F10) to open options for that process. JAWS should announce the menu.  \n6. Arrow to \u201cEnd Task\u201d and press **Enter**. JAWS will say something like \u201cEnding process Microsoft Edge.\u201d  \n\n7. Continue scanning for any remaining Edge entries (often under \u201cBackground processes\u201d) and end task for each.\n\n---\n\n### Step 4: Disable Edge running in background automatically\n\nEdge has a setting to allow background apps and extensions to keep running even when the browser is closed. This may cause Edge to still show up in process checks.\n\n1. Open Edge (if needed), then press **Alt + D** to focus the address bar.  \n2. Type `edge://settings/system` and press **Enter**. (This works also with screen readers)  \n3. Tab through settings until you reach \u201cContinue running background apps when Microsoft Edge is closed.\u201d  \n4. If it is set to \u201cOn,\u201d press **Spacebar** to turn it **Off**. JAWS will announce the toggle.  \n\n---\n\n### Step 5: Run OnVue\u2019s System Check Before Exam Day\n\n1. Go to your Pearson VUE / OnVue portal, find \u201cSystem Requirements\u201d or \u201cSystem Test.\u201d  \n2. Launch the system test\u2014while everything else is still closed.  \n3. Pay attention: OnVue will check for running applications; if Edge shows up, it will say something like \u201cApplications open: Microsoft Edge.\u201d It may offer to end these automatically or present instructions. ([reddit.com](https://www.reddit.com/r/AzureCertification/comments/1ras3lf/i_couldnt_start_exam_in_onvue/?utm_source=openai))  \n\nIf the system check still flags Edge:\n\n4. Return to Task Manager and ensure no Edge processes exist.  \n5. Re-run the check.\n\n---\n\n### Step 6: Clean Boot or Restart Before Test\n\n- The safest route is to **restart** your PC shortly before the exam starts. After restart, don\u2019t open Edge or other unnecessary applications.  \n- Log in, start OnVue directly (via the launcher/application), then let OnVue or the secure browser process detect a clean system.  \n\n---\n\n## \ud83e\udde0 Tips Specific for JAWS Users\n\n- When scanning Task Manager and menus, use **Insert + Down Arrow** or **Down Arrow** to move through lists; JAWS will announce entries.  \n- Use **Insert + F6** to list open windows (JAWS Window List) to check if any Edge components are open.  \n- Use **JAWS key + D** to get running applications dialog (application list) if you want another layer of checking for hidden windows.  \n\n---\n\nIf you like, I can send you a printable checklist tailored for JAWS to run through right before exam check-in\u2014so you can ensure everything will pass without needing to troubleshoot under pressure. Want me to prepare that?"
    },
    {
        "role": "user",
        "content": "am%20i%20better%20off%20running%20the%20onvue%20application%20in%20an%20incogneto%20window%20in%20edge%3F%20to%20ensure%20there%20are%20no%20instance%20of%20edge%20open%3F"
    },
    {
        "role": "assistant",
        "content": "No\u2014running the OnVue application in an Incognito (or \u201cInPrivate\u201d) window in Edge likely **won\u2019t help**, and may even **cause additional problems**. Here's why, from the perspective of OnVue\u2019s requirements and how secure browsers work. Later, I\u2019ll suggest the safest approach for making sure Edge is truly closed.\n\n---\n\n## \u26a0\ufe0f Why Incognito won\u2019t solve the issue\n\n| Reason | How it conflicts with OnVue\u2019s requirements |\n|---|---|\n| **\u201cClose all other applications\u201d rule** | OnVue\u2019s policy clearly states that you must close *all applications* except the OnVue client. ([pearsonvue.com](https://www.pearsonvue.com/us/en/onvue/requirements.html?utm_source=openai)) Incognito is still Edge\u2014running. Even if you open Only one window, Edge\u2019s process is still live. |\n| **System Test / Secure Browser Detection** | The OnVue system test verifies active processes and apps. If Edge\u2019s process is detected (even without visible windows), the test will fail. Incognito doesn\u2019t hide Edge from process checks. ([pearsonvue.com](https://www.pearsonvue.com/content/dam/VUE/vue/en/documents/onvue/troubleshooting-guide-for-the-onvue-system-test.pdf?utm_source=openai)) |\n| **Permission and tracking limitations** | Incognito disables saving of certain permissions, storage, cookies, etc. That can interfere with secure browser\u2019s functionality (camera/mic checks, session persistence, etc.). ([docs.talview.com](https://docs.talview.com/candidates/system-diagnostics/why-using-incognito-mode-fails?utm_source=openai)) |\n\nSo, using Incognito mode *might feel* like you\u2019ve reduced Edge presence, but in terms of what OnVue checks, Edge is still \u201copen.\u201d Incognito doesn\u2019t address the root need: that **Edge processes must be terminated**.\n\n---\n\n## \u2699\ufe0f Safer alternatives and what to do instead\n\nHere\u2019s what you *should* do from your JAWS + Windows environment to be confident Edge is completely closed.\n\n---\n\n### \u2705 Method: Fully exit Edge using Task Manager\n\n1. **Close visible windows**  \n   Use **Alt + Tab** to find Edge windows. When you land on one, press **Alt + F4** to close it. Repeat until Edge is no longer visible in Alt + Tab.\n\n2. **Check for hidden windows via JAWS**  \n   Use the **Window List** feature: press **JAWS key + F7** (often), or **Insert + F7** depending on your setup, to pull up list of open dialogs/windows. If Edge items are still there, close them via Alt + F4.\n\n3. **Terminate Edge processes**  \n   - Press **Ctrl + Shift + Esc** to open Task Manager. JAWS will say \u201cTask Manager.\u201d  \n   - Tab to the \u201cProcesses\u201d tab. Use Down Arrow to move through Processes.  \n   - Look for entries like \u201cMicrosoft Edge,\u201d \u201cEdge Update,\u201d \u201cmsedge.exe.\u201d  \n   - Select each, press **Shift + F10** for the context menu, then press **E** for \u201cEnd task.\u201d Confirm with **Enter**.  \n   - Continue until no Edge-related process remains.\n\n4. **Disable background Edge behavior**  \n   - If Edge is configured to stay open in the background (for example, running extensions, or in system tray), that might spawn background processes. Disable \u201cbackground apps\u201d setting in Edge: open Edge \u2192 **Alt + D**, type `edge://settings/system`, find \u201cContinue running background apps when Microsoft Edge is closed,\u201d make sure it's set **Off**.\n\n---\n\n## \ud83d\udd04 Summary\n\n- **Incognito mode doesn\u2019t close Edge**\u2014it just changes privacy settings. Edge still runs and is detectable by OnVue\u2019s system.  \n- You want to **end all Edge processes**, closing everything visible *and* hidden, before launching OnVue\u2019s secure browser.  \n- Always run the OnVue *system test* beforehand, to see what is still open. If Edge is flagged, return to Task Manager and close all Edge entries.  \n\n---\n\nIf you want, I can give you a customized **pre-exam checklist** for JAWS users that walks you through closing Edge and everything else, plus suggestions on how to minimize risk of being blocked once the live exam check-in happens. Do you want that?"
    },
    {
        "role": "user",
        "content": "how%20do%20i%20make%20sure%20that%20everything%20else%20is%20closed%20except%20onvue%3F%20when%20i%20tried%20launching%20the%20exam%20I%20was%20down%20to%20do%2C%20it%20tell%20me%20there%20were%20instances%20of%20edge%20open."
    },
    {
        "role": "assistant",
        "content": "Here\u2019s how to make sure *only* OnVUE is running\u2014no Edge windows or hidden processes\u2014so you can pass the \u201copen application\u201d check. I\u2019ll give steps you can use with JAWS and Windows, and what to double-check if OnVUE still detects Edge.\n\n---\n\n## \ud83d\udd0d What OnVUE Requires\n\nAccording to Pearson VUE\u2019s latest system requirements, you're expected to:\n\n- Close **all other applications** on your device before launching OnVUE. Edge or any browser counts. ([pearsonvue.com](https://www.pearsonvue.com/us/en/onvue/requirements.html?utm_source=openai))  \n- Run the OnVUE secure browser, which checks system processes and will block you if forbidden applications are running. ([mypreppilot.com](https://mypreppilot.com/pmp/learn/pmp-online-proctored-onvue-guide?utm_source=openai))  \n\nIf OnVUE tells you there are instances of Edge open, it\u2019s because one or more Edge processes are still running in the background\u2014even if no windows are visible.\n\n---\n\n## \ud83e\uddee Steps to Shut Down Everything Except OnVUE\n\nFollow these steps using JAWS to close visible windows, then stop hidden Edge processes, plus disable behaviors that make Edge stay running.\n\n---\n\n### Step 1: Close visible windows\n\n1. Press **Alt + Tab** repeatedly, listen for any \u201cMicrosoft Edge, \u2026\u201d  \n   - If you land on one, keep Alt pressed and press Tab again until Edge is active.  \n   - Press **Alt + F4** to close that window.  \n\n2. Use **JAWS Window List** (usually Insert + F7, or JAWS Key + F7) to ensure no Edge windows or infocenter/dialogs are open.  \n   - If found, navigate via the list and close each via Alt + F4.\n\n---\n\n### Step 2: Go through Task Manager to end Edge processes\n\n1. Press **Ctrl + Shift + Esc** \u2192 JAWS should announce Task Manager.  \n2. Tab until \u201cProcesses\u201d tab is selected.  \n3. Arrow through the \u201cApps\u201d section and via \u201cBackground processes\u201d looking for:\n\n   - \u201cMicrosoft Edge\u201d  \n   - \u201cmsedge.exe\u201d  \n   - Any \u201cEdge Update\u201d or similar entries  \n\n4. For each Edge process: focus on it, press **Shift + F10** (opens context menu), then arrow to **End task** and press **Enter**. Continue until *no* Edge processes appear.  \n\n---\n\n### Step 3: Disable Edge from running background apps\n\n1. If you can open Edge briefly: press **Windows Key + S**, type \u201cEdge settings,\u201d press Enter.  \n2. In Edge, press **Alt + D**, type `edge://settings/system`, Enter.  \n3. Tab to **\u201cContinue running background apps when Microsoft Edge is closed\u201d** \u2014 if it's On, press Space or Enter to toggle it Off.  \n\nIf you can\u2019t open Edge or prefer keyboard only: skip this, but make sure you did everything else well.\n\n---\n\n### Step 4: Stop startup or background apps via Services/MSConfig\n\nThese are optional but helpful if Edge keeps showing up unexpectedly.\n\n1. Press **Windows Key + R**, then type `msconfig`, Enter \u2192 this opens System Configuration.  \n2. Tab to the **Startup** or **Services** tab:  \n   - In **Startup** (if visible), disable Microsoft Edge or any app launcher for it.  \n   - In **Services**, you can hide Microsoft services to avoid messing with system ones, then disable any Edge-related services.  \n\n3. Apply, then reboot to make sure that changes stick.\n\n---\n\n### Step 5: Restart computer shortly before the exam\n\nAfter you\u2019ve done all of the above:\n\n- Save all your work.  \n- Close everything else (Word, chat apps, etc.).  \n- Do a full restart of the PC.  \n\nOnce it boots up, *don\u2019t open anything except OnVUE* (and maybe JAWS if it closes). Start your exam within that clean session.\n\n---\n\n## \ud83d\udd27 If OnVUE STILL detects Edge\n\nIf you follow all the steps and OnVUE still says there are instances of Edge open, check:\n\n- If Edge has any **extension or update helper process** running (often named \u201cEdgeUpdate,\u201d \u201cEdge Helper,\u201d etc.). These can show up in Task Manager under background processes. End them.  \n- If Edge was set to \u201copen on startup.\u201d Sometimes it auto-launches in the background. You\u2019ll want to disable that in Windows Startup settings.  \n- If **other browsers** or browser engines are running (like Chromium-based tools). OnVUE often flags them.  \n\n---\n\nIf you want, I can send you a printable, step-by-step JAWS-friendly checklist you can go through before check-in so nothing gets missed. Do you want that?"
    },
    {
        "role": "user",
        "content": "yes%20please"
    },
    {
        "role": "assistant",
        "content": "Here\u2019s a JAWS-friendly, printable checklist you can run through *just before* your OnVUE exam to ensure that *only* OnVUE is open and everything else\u2014especially Microsoft Edge\u2014is fully closed. Use this to quickly verify that no hidden windows or background processes remain. \n\n---\n\n## \ud83d\uddd2\ufe0f OnVUE: Pre-Exam Checklist (JAWS / Windows Edition)\n\n**Goal:** Only OnVUE client / secure browser is running; no Edge or browsers active.\n\n---\n\n### 1. Close Visible Windows and Apps\n\n- Press **Alt + Tab** repeatedly:\n  - If you hear \u201cMicrosoft Edge, \u2026\u201d \u2192 activate that window by keeping Alt pressed and tapping Tab until Edge is selected \u2192 press **Alt + F4** to close it.\n  - Do this until Edge no longer appears in Alt + Tab.\n\n- Use JAWS Window List:\n  - Press **JAWS key + F7** (or **Insert + F7**, depending on your config).\n  - Scan for any Edge windows/dialogs.\n  - Select them and press **Alt + F4** to close.\n\n---\n\n### 2. Task Manager: Kill All Edge Processes\n\n- Press **Ctrl + Shift + Esc** to open Task Manager (JAWS announces \u201cTask Manager\u201d).\n- Tab to the **Processes** tab.\n- Arrow down through \u201cApps\u201d and \u201cBackground processes\u201d to look for:\n  - \u201cMicrosoft Edge\u201d\n  - \u201cmsedge.exe\u201d\n  - \u201cEdge Update\u201d\n  - Any Edge-related entries.\n\n- For each Edge process:\n  - Put focus on it.\n  - Press **Shift + F10** \u2192 \u201cEnd Task.\u201d\n  - Continue until **no Edge processes** remain.\n\n---\n\n### 3. Disable Edge from Running in Background\n\nOnly possible if you can open Edge briefly:\n\n- Open Edge:\n  - Press **Windows key** \u2192 type **Edge** \u2192 Enter.\n- Access settings:\n  - Press **Alt + D** \u2192 type `edge://settings/system` \u2192 Enter.\n- In \u201cSystem and performance\u201d settings:\n  - Locate **\u201cContinue running background apps and extensions when Microsoft Edge is closed\u201d** \u2192 toggle **Off**.\n  - Locate **\u201cStartup boost\u201d** \u2192 toggle **Off**.\n- Exit Edge completely using Edge menu \u2192 choose **Exit** (not merely closing windows).\n\n---\n\n### 4. Disable Edge at System Startup\n\n- Press **Windows key + I** \u2192 go to **Accounts \u2192 Sign-in options**:\n  - Turn **Off** \u201cAutomatically save my restartable apps and restart them when I sign in.\u201d ([en.ittrip.xyz](https://en.ittrip.xyz/windows/edge/stop-edge-startup-win11?utm_source=openai))\n\n- Open **Settings \u2192 Apps \u2192 Startup**:\n  - Find any entry for Microsoft Edge.\n  - Toggle it **Off**. ([howtogeek.com](https://www.howtogeek.com/74523/how-to-disable-startup-programs-in-windows/?utm_source=openai))\n\n- Open **Task Manager**, switch to **Startup** tab:\n  - Right-click Edge (if shown) \u2192 select **Disable**. ([makeuseof.com](https://www.makeuseof.com/windows-microsoft-edge-opens-automatically/?utm_source=openai))\n\n- If Edge shortcuts are in **Startup folder** (`shell:startup`):\n  - Press **Windows + R**, type `shell:startup` \u2192 Enter.\n  - If Edge shortcut exists \u2192 delete it. ([woshub.com](https://woshub.com/disable-edge-auto-startup/?utm_source=openai))\n\n---\n\n### 5. Restart Computer\n\n- Save all your work, close all apps.\n- Restart your PC.\n- During login, **don\u2019t open any apps** other than JAWS (if needed) and OnVUE.\n\n---\n\n### 6. System Test\n\n- Launch OnVUE\u2019s System Test *before* your scheduled exam time. ([pearsonvue.com](https://www.pearsonvue.com/us/en/onvue/requirements.html?utm_source=openai))\n- If it flags any apps, go back and use Task Manager to \u201cEnd Task\u201d on those processes. ([pearsonvue.com](https://www.pearsonvue.com/content/dam/VUE/vue/en/documents/onvue/troubleshooting-guide-for-the-onvue-system-test.pdf?utm_source=openai))\n\n---\n\n## \u2714\ufe0f Quick Verification Before Starting Exam\n\nUse this mini-check once OnVUE is open and before confirming the exam start:\n\n- Edge doesn\u2019t appear in **Alt + Tab**.\n- No Edge windows/dialogs appear in the JAWS Window List.\n- No \u201cmsedge.exe\u201d or Edge-named process in Task Manager.\n- Edge is **not** running in background (check Task Manager\u2019s background processes).\n- Startup Boost & \u201cbackground apps\u201d toggles are off in Edge settings.\n- Edge is disabled in:\n  - Startup apps settings\n  - Task Manager Startup tab\n  - Startup folder\n\n---\n\nIf you want, I can send this checklist formatted as a two-column sheet (step + for JAWS commands), so it's easy to follow during your exam check-in."
    },
    {
        "role": "user",
        "content": "what%20is%20the%20email%20address%20to%20contact%20the%20certifications%20team%20at%20the%20IAAP%20directly%3F"
    },
    {
        "role": "assistant",
        "content": "You can contact the certifications team at IAAP via email at:  \n\n**certification@iaap-hq.org** ([iaap-hq.org](https://www.iaap-hq.org/staff/?utm_source=openai))\n\nIf you want, I can also send you a phone number or alternate contacts, depending on what you need."
    },
    {
        "role": "user",
        "content": "what%20is%20the%20window%20of%20date%20that%20a%20person%20can%20sit%20the%20CPACC%20exam%20in%20july%202026%3F"
    },
    {
        "role": "assistant",
        "content": "Here\u2019s the exam\u2010window for the CPACC (and other IAAP certifications) for **July/August 2026**:\n\n- The exam session runs **July 15 through August 12, 2026**. ([accessibilityassociation.org](https://www.accessibilityassociation.org/exam-session-dates?utm_source=openai))  \n- Applications open **July 1, 2026**. ([iaap-dach.org](https://iaap-dach.org/zertifizierungen/pruefungszeitraeume.html?utm_source=openai))  \n- The application deadline is **July 15, 2026 at 5:00 PM EDT**. ([iaap-dach.org](https://iaap-dach.org/zertifizierungen/pruefungszeitraeume.html?utm_source=openai))  \n- Scheduling for the exams opens **July 6, 2026**. ([accessibilityassociation.org](https://www.accessibilityassociation.org/exam-session-dates?utm_source=openai))  \n- Scheduling closes **August 3, 2026**. ([iaap-dach.org](https://iaap-dach.org/zertifizierungen/pruefungszeitraeume.html?utm_source=openai))  \n\n---\n\nIf you want, I can check if there are any regional (outside U.S.) variations for your time zone or country."
    }
]