[
    {
        "role": "user",
        "content": "How%20do%20I%20get%20crash%20logs%20from%20my%20Jaws%20screen%20reader%3F"
    },
    {
        "role": "assistant",
        "content": "Here\u2019s how you can get crash logs or diagnostic info from the JAWS screen reader so you can troubleshoot issues or send the info to technical support:\n\n---\n\n### 1. Use the FS Support Tool (JAWS 2021 and Up)\n\nFreedom Scientific provides a built-in \u201cFS Support Tool\u201d that collects diagnostic info about JAWS, including crash log details. ([sastltd.zohodesk.eu](https://sastltd.zohodesk.eu/portal/en/kb/articles/how-to-use-the-fs-support-tool-with-jaws-zoomtext-fusion?utm_source=openai))\n\nHow to run it with keyboard:\n\n- Press **JAWSKey+J** to open the JAWS Window.  \n- From there, go to **Help \u2192 FS Support Tool** (you can use Alt+H then arrow down to the FS Support Tool). ([sastltd.zohodesk.eu](https://sastltd.zohodesk.eu/portal/en/kb/articles/how-to-use-the-fs-support-tool-with-jaws-zoomtext-fusion?utm_source=openai))  \n- Press **TAB** to navigate to the \u201cContinue\u201d button, then press **SPACEBAR** (or use ALT+O) to begin gathering the info. ([sastltd.zohodesk.eu](https://sastltd.zohodesk.eu/portal/en/kb/articles/how-to-use-the-fs-support-tool-with-jaws-zoomtext-fusion?utm_source=openai))  \n- After the tool has collected data, you\u2019ll have options to:\n  - **Send** directly via email to Freedom Scientific (or local support contact);\n  - **View report**;\n  - **Save**/export the report in a ZIP file to send manually. ([sastltd.zohodesk.eu](https://sastltd.zohodesk.eu/portal/en/kb/articles/how-to-use-the-fs-support-tool-with-jaws-zoomtext-fusion?utm_source=openai))\n\n---\n\n### 2. Manually Gather Logs via Windows Event Viewer\n\nIf JAWS is crashing, some information may appear in Windows Event Logs (especially under Application errors). To check:\n\n1. Press **Windows Key + R**, type `eventvwr` and press Enter.\n2. In Event Viewer, go to **Windows Logs \u2192 Application**.\n3. Look for events with \u201cError\u201d or \u201cCritical\u201d that correspond to the time of the JAWS crash. The name of the executable may help (e.g. `jfw.exe` or similar).\n4. You can right-click the event, use **Save Selected Events** or **Export** to create an .evtx file. Include the relevant events.  \n\nWhile Event Viewer may not give full internal logs, it\u2019s often required by tech support and might have hints about the crash cause (like unhandled exceptions, DLL failures, etc.).\n\n---\n\n### 3. Collect JAWS\u2019s Internal Logs\n\nJAWS may maintain its own application logs. These typically live in app data folders. Steps:\n\n- Locate `%APPDATA%\\Freedom Scientific\\JAWS\\` on your Windows system. Sometimes there is a \u201cLogs\u201d folder under this.  \n- Look for files with names like `*.log`, `*.txt`, `jfw.log` or similar.  \n- Copy the most recent log files that match the crash time.  \n\nThese logs may be verbose and include internal JAWS messages, helpful for support.\n\n---\n\n### 4. Enable Diagnostic/Error Reporting\n\nIn some versions/settings of JAWS, there may be settings to automatically report crashes or enable more detailed logging. Using FS Support Tool can toggle or increase diagnostic verbosity. ([sastltd.zohodesk.eu](https://sastltd.zohodesk.eu/portal/en/kb/articles/how-to-use-the-fs-support-tool-with-jaws-zoomtext-fusion?utm_source=openai))\n\n---\n\n### 5. (If Using JAWS for Kiosk) Specific Logging\n\nIf you're using **JAWS for Kiosk**, there are additional built-in features for crash and diagnostics handling. ([tpgi.com](https://www.tpgi.com/jaws-for-kiosk-user-guide/?utm_source=openai))\n\n- Open **JAWS for Kiosk Admin Settings** \u2192 **Logging and Diagnostics** \u2192 **Manage Logging**.\n- From there you can:\n  - Enable or disable logging;\n  - Choose detailed or brief log level;\n  - Export current logs to a file for support;\n  - Enable automatic crash reporting, or upload logs yourself. ([tpgi.com](https://www.tpgi.com/jaws-for-kiosk-user-guide/?utm_source=openai))\n\n---\n\n### Tips Before Sending Logs to Support\n\n- Include the **time and date** of the crash as precisely as possible.\n- Note **what you were doing** when it happened (which application, specific action, etc.).\n- If possible, reproduce the crash while logging is enabled so the logs capture the event.\n- Zipping the logs and any screenshots (if relevant) helps reduce size and organizes all info in one package.\n\n---\n\nIf you tell me which version of JAWS you have (year/version number) and whether you use it on a regular Windows setup or in Kiosk mode, I can give you **step-by-step instructions customized** to your setup."
    }
]