[
    {
        "role": "user",
        "content": "i%20am%20using%20JAWS%20as%20screen%20reader.%20I%20am%20trying%20to%20use%20jaws%20tandem%20and%20I%20can%20give%20access%20to%20my%20computer%20to%20someone%20else%20but%2C%20when%20I%20try%20to%20tandem%20into%20another%20computer%20I%20am%20not%20able%20to%20get%20the%20code.%20It%20just%20stays%20on%200%20progress%20and%20does%20not%20retreave%20the%20code.%20what%20could%20be%20the%20problem"
    },
    {
        "role": "assistant",
        "content": "Here are some possible reasons why JAWS Tandem might stay stuck at 0% and not generate a meeting code, along with steps you can try to fix it. These are based on detailed instructions from Freedom Scientific's official guidance and notes from users who\u2019ve had the same issue.  \n\n---\n\n### \ud83d\udd0d What needs to be true before Tandem will work\n\nAccording to the **JAWS Tandem Quick Start Guide** from Freedom Scientific:\n\n- You must have an internet connection on each computer.  \n- You must use a version of JAWS (or Fusion) that\u2019s supported for Tandem: **JAWS 2022 or newer**, or if you're using JAWS 2020\u20132021, you should have the November 2021 updates installed. Versions earlier than that will **not** function properly with the new Tandem system. ([support.freedomscientific.com](https://support.freedomscientific.com/JawsHQ/JawsTandemQuickStart?utm_source=openai))  \n- If your firewall or network is blocking access to `tandem2.freedomscientific.com` on port **443**, the code cannot be generated because that's how the Tandem Center gateway server communicates. ([support.freedomscientific.com](https://support.freedomscientific.com/JawsHQ/JawsTandemQuickStart?utm_source=openai))  \n\n---\n\n### \u2757 Common reasons why the meeting ID gets stuck at 0%\n\nIf you\u2019re trying to generate the meeting code but nothing happens (it stays stuck at 0%), it might be due to one of these:\n\n1. **Old or incompatible version of JAWS**  \n   If you\u2019re on a version older than 2022, or even 2020\u20132021 without the November 2021 update, Tandem may not work as expected. ([blog.freedomscientific.com](https://blog.freedomscientific.com/wp-content/uploads/2021/12/FSOpenLineTranscript-December2021.html?utm_source=openai))  \n\n2. **Firewall or network restrictions**  \n   - As noted, the Tandem Center address `tandem2.freedomscientific.com` on port 443 must be accessible.  \n   - If you\u2019re behind a corporate or school network, or using VPNs or special network configurations (like double NAT), these may block access. ([support.freedomscientific.com](https://support.freedomscientific.com/JawsHQ/JawsTandemQuickStart?utm_source=openai))  \n\n3. **System settings or security software**  \n   - Antivirus or firewall software may be preventing JAWS Tandem from reaching the center.  \n   - Windows Firewall may be blocking the `JTTarget` program (especially for Tandem Direct sessions), but this may also affect Tandem Center sessions if overall networking is restricted. ([support.freedomscientific.com](https://support.freedomscientific.com/JawsHQ/JawsTandemQuickStart?utm_source=openai))  \n\n4. **Expired session code**  \n   Meeting IDs have a time limit: once the controller generates one, it\u2019s valid for **60 minutes**. If too much time passes, when you try to connect, it may show 0% or act like it's not working. ([support.freedomscientific.com](https://support.freedomscientific.com/JawsHQ/JawsTandemQuickStart?utm_source=openai))  \n\n---\n\n### \ud83d\udee0 What you can try to fix the problem\n\nHere are steps to help you troubleshoot and hopefully make Tandem work:\n\n1. **Check your JAWS version**  \n   - Go to **Help \u2192 About JAWS** or press `INSERT+J` then check version details.  \n   - If you\u2019re using 2020 or 2021, make sure you have the November 2021 update. If you're earlier than those, Tandem may not be supported.  \n\n2. **Test your internet connection and firewall settings**  \n   - Try browsing to `tandem2.freedomscientific.com` to see if it can resolve.  \n   - Temporarily disable firewalls or antivirus (carefully, briefly) to see if the code comes through.  \n   - If you're on an employer or school network, ask your IT to allow `tandem2.freedomscientific.com` on port 443.  \n\n3. **Use Tandem Center before trying Tandem Direct**  \n   - Center is recommended for most user-to-user help sessions. Direct is more for enterprise/local network solutions.  \n   - If Center fails, the issue is likely network or version.  \n\n4. **Ensure system settings are correct**  \n   - Make sure JAWS has necessary permissions to use the internet.  \n   - Make sure Windows or any security software isn\u2019t blocking JAWS Tandem components (`JTTarget`, etc.).  \n\n5. **Restart JAWS and the computer**  \n   Sometimes the process gets stuck; restarting can clear temporary issues.  \n\n6. **Make sure you generate the code as controller properly**  \n   Steps to get the meeting ID:\n   - On the controller side: `INSERT+J` \u2192 `ALT+U` \u2192 Utilities \u2192 JAWS Tandem \u2192 Tandem Center \u2192 \"Get Access to a Computer\" \u2192 press `SPACE` on \u201cGet Access.\u201d  \n   - The meeting code appears in an alphanumeric read-only field.  \n\n---\n\n### \ud83d\udcde If nothing works\n\nIf you try all these and the code still won\u2019t be generated, here\u2019s what to do:\n\n- Reach out to **Freedom Scientific Support**. Be ready with:\n  - Your JAWS version and build number  \n  - Whether you\u2019re in a home, school, or corporate network  \n  - Whether firewall or antivirus software is running  \n  - Any error messages or what \u201c0%\u201d means in your case  \n\n- You could also check support forums or community groups; this issue comes up occasionally when people are behind blocked networks or using older versions. ([reddit.com](https://www.reddit.com/r/sysadmin/comments/1eyra8e?utm_source=openai))  \n\n---\n\nIf you want, I can walk you through checking your version, firewall, or network settings step-by-step to help you get past that 0% screen. Would you prefer that?"
    },
    {
        "role": "user",
        "content": "help%20check%20firewall"
    },
    {
        "role": "assistant",
        "content": "Here\u2019s a step-by-step guide to checking and adjusting your Windows Firewall to help JAWS Tandem generate the code properly. If anything is confusing or doesn\u2019t match what you see, let me know so I can guide you through your exact setup.\n\n---\n\n## \ud83d\udd0d Step 1: Check current JAWS Tandem requirements (Firewall side)\n\n- JAWS Tandem needs to reach **tandem2.freedomscientific.com** over the internet using **port 443** (HTTPS). If that is blocked, Tandem won\u2019t work. ([jfw.groups.io](https://jfw.groups.io/g/main/topic/problem_with_jaws_tandem/103871523?utm_source=openai))  \n- If using Tandem Direct (not Tandem Center), an additional program called **JTTarget** must be allowed through the firewall on the *target* (the computer you want to access). ([tecassistiva.com.br](https://tecassistiva.com.br/wp-content/uploads/2019/05/jaws_guia_rapido_tandempt-BR.pdf?utm_source=openai))  \n\n---\n\n## \ud83d\udee0 Step 2: Open Windows Firewall settings\n\n1. Press the **Windows key**, type **Windows Security**, then open it.  \n2. Choose **Firewall & network protection**.  \n3. From there, click **Allow an app through firewall** or **Allow a program through Firewall**. ([soundondigital.com](https://soundondigital.com/support/allow-an-app-through-firewall-windows-10/?utm_source=openai))  \n\n---\n\n## \ud83d\udfe2 Step 3: Allow JAWS Tandem (or JTTarget)\n\n- If JAWS or Tandem (or *JTTarget*, for the target computer) is listed, make sure its checkboxes are selected for the network types you're using (Private, Public, or Domain). ([tecassistiva.com.br](https://tecassistiva.com.br/wp-content/uploads/2019/05/jaws_guia_rapido_tandempt-BR.pdf?utm_source=openai))  \n- If not listed:\n\n  1. Click **Change settings** (you may need Administrator access). ([makeuseof.com](https://www.makeuseof.com/how-to-allow-apps-windows-firewall/?utm_source=openai))  \n  2. Click **Allow another app...** or **Add a program**. ([makeuseof.com](https://www.makeuseof.com/how-to-allow-apps-windows-firewall/?utm_source=openai))  \n  3. Browse to the JAWS executable (`JAWS.exe` or `JTTarget.exe` if you're using Tandem Direct and you\u2019re on the machine being accessed) and add it.  \n  4. Select the correct network types (usually Private and Public) for that app. Then click **OK**. ([makeuseof.com](https://www.makeuseof.com/how-to-allow-apps-windows-firewall/?utm_source=openai))  \n\n---\n\n## \u2699 Step 4: Open port 443 if needed\n\nEven if the app is allowed, your network or router might still block port 443:\n\n1. Go to **Windows Security > Firewall & network protection > Advanced settings**.  \n2. Choose **Inbound Rules \u2192 New Rule**.  \n3. Select **Port**, then **TCP**, enter **443**, and choose **Allow the connection**.  \n4. Apply to the correct network profiles (Private, Public, Domain).  \n5. Give the rule a name like \u201cJAWS Tandem Port 443\u201d and save.  \n\n---\n\n## \ud83d\udd04 Step 5: Make sure your network allows it\n\n- If you're using **VPN** or connected to a **work/school network**, there might be extra rules or restrictions in place. Tandem sometimes works when you\u2019re *not* on VPN. ([blog.freedomscientific.com](https://blog.freedomscientific.com/wp-content/uploads/2021/12/FSOpenLineTranscript-December2021.html?utm_source=openai))  \n- If using multiple routers (e.g. double NAT), you may have to open port 443 on all of them. ([jfw.groups.io](https://jfw.groups.io/g/main/topic/problem_with_jaws_tandem/103871523?utm_source=openai))  \n\n---\n\n## \u2705 Step 6: Restart and test\n\n- Close JAWS completely, restart your computer.  \n- Try generating the Tandem meeting code again.  \n- Confirm whether the progress bar moves past 0%.  \n\n---\n\nIf you want, I can help with exact steps on *your version of Windows* (10, 11, etc.) or check for your router settings. Do you know which Windows version you're using?"
    }
]