[
    {
        "role": "user",
        "content": "I%20use%20the%20jaws%20screenreader%20with%20outlook%20classic.%20I%20need%20to%20delete%20an%20e-mail%20account%20but%20I%20first%20need%20to%20export%20e-mails%20so%20I%20can%20retrieve%20them%20when%20the%20new%20account%20is%20set%20up%2C%20how%20do%20i%20go%20about%20this.%20I%20am%20not%20a%20power%20user%20so%20simple%20steps%20please."
    },
    {
        "role": "assistant",
        "content": "Here\u2019s a *simple step-by-step* guide to exporting all your Outlook Classic emails so you can delete the current account and still bring everything back later. Let me know if anything sounds different than your version\u2014\u201cClassic Outlook\u201d usually means the standard desktop app for Windows.\n\n---\n\n### What you\u2019ll do\n\n1. **Back up (export) your emails** so they\u2019re saved in a file (.pst) on your computer  \n2. **Delete the email account** from Outlook  \n3. **Import the emails back** when your new account is set up  \n\n---\n\n### Step 1: Export your emails to a .pst file\n\nThis makes a backup on your computer that you can reopen later. ([support.microsoft.com](https://support.microsoft.com/en-au/office/export-your-outlook-com-mailbox-791e36bc-fa89-4166-a157-0d2155563368?utm_source=openai))\n\n1. Open **Outlook Classic** on your PC.  \n2. On the menu ribbon (top left), click **File**.  \n3. Choose **Open & Export**, then **Import/Export**. ([support.microsoft.com](https://support.microsoft.com/en-au/office/export-your-outlook-com-mailbox-791e36bc-fa89-4166-a157-0d2155563368?utm_source=openai))  \n4. In the wizard that opens:  \n   - Select **Export to a file**, click **Next** ([support.microsoft.com](https://support.microsoft.com/en-us/office/back-up-your-outlook-email-e5845b0b-1aeb-424f-924c-aa1c33b18833?utm_source=openai))  \n   - Choose **Outlook Data File (.pst)**, click **Next** ([remosoftware.com](https://www.remosoftware.com/info/how-to-export-emails-from-outlook?utm_source=openai))  \n5. Choose which account or folders to export. If you want *all* emails, select the top level (your email address) and check **Include subfolders**. This ensures Inbox, Sent items, etc., are included. ([extendoffice.com](https://www.extendoffice.com/documents/outlook/1634-outlook-remove-account-but-keep-emails.html?utm_source=openai))  \n6. Click **Next**, then **Browse** to pick a place (folder) on your computer to save the file. Give it a name you\u2019ll remember, like `\"MyOutlookBackup.pst\"`. ([learn.microsoft.com](https://learn.microsoft.com/en-ca/answers/questions/5741554/how-do-i-save-an-outlook-classic-folder-from-outlo?utm_source=openai))  \n7. Click **Finish**. (You may be asked to set a password for the backup file\u2014optional.) ([learn.microsoft.com](https://learn.microsoft.com/en-ca/answers/questions/5741554/how-do-i-save-an-outlook-classic-folder-from-outlo?utm_source=openai))  \n\n---\n\n### Step 2: Delete your old email account from Outlook\n\nOnce your backup is safely saved and you\u2019ve confirmed it has your emails (you can open it in Outlook to check), then:\n\n1. In Outlook, go to **File \u2192 Account Settings \u2192 Account Settings**.  \n2. In the **Email** tab, select the account you want to remove.  \n3. Click **Remove** (or **Delete** depending on version). Confirm when prompted.  \n\n*Note:* Make sure your data was backed up properly\u2014once the account is removed, emails tied only to that account may be inaccessible unless saved in the .pst backup.\n\n---\n\n### Step 3: Import your .pst file into the new account\n\nWhen you have your new account set up in Outlook and want to bring your old emails in:\n\n1. Open Outlook.  \n2. Go to **File \u2192 Open & Export \u2192 Open Outlook Data File**.  \n3. Browse to your saved `.pst` file, select it, and open it. Your old emails will show in Outlook under a section with the file name\u2014Inbox, Sent, etc. ([learn.microsoft.com](https://learn.microsoft.com/en-ca/answers/questions/5741554/how-do-i-save-an-outlook-classic-folder-from-outlo?utm_source=openai))  \n4. To move them into your new account\u2019s folders (Inbox, Sent, etc.), just drag/drop or copy/paste from the old data file into your new account\u2019s folders.\n\n---\n\n### Tips to be safer\n\n- Before removing the account, test opening and browsing the `.pst` backup to make sure nothing important is missing.  \n- Keep the `.pst` backup in more than one place if possible (for example: one copy on your computer, another on an external drive or in cloud storage).  \n- Label your backup file clearly so you remember what it is when you need to use it.  \n\n---\n\nIf you tell me which version of Outlook you have (for example, **Outlook 2016, Outlook 365, Outlook Classic**, etc.), I can send exact instructions matched to your screen\u2014so you see exactly what buttons to press. Want me to do that?"
    }
]