[
    {
        "role": "user",
        "content": "I%20have%202%20email%20addresses%20coming%20into%20one%20folder%20in%20outlook.%20How%20can%20I%20have%20them%20sent%20to%20separate%20folders"
    },
    {
        "role": "assistant",
        "content": "You can have Outlook automatically move emails addressed to different email addresses into separate folders by using **Rules**. The steps vary slightly depending on whether you're using Outlook for Windows (desktop), Outlook for Mac, or Outlook on the Web, but the basic approach is the same:\n\n---\n\n## What you'll need to do\n\n1. **Create separate folders** for each email address you want to sort into.\n2. **Set up rules** that match incoming emails based on the recipient address (To or CC), then move them into the appropriate folder.\n3. If necessary, adjust rule order and enable \u201cStop processing more rules\u201d to prevent overlapping conditions.\n\n---\n\n## Outlook for Windows (Classic or Microsoft 365)\n\nHere\u2019s how you can do it in the desktop Outlook client:\n\n1. In Outlook, **right-click your Inbox**, then select **New Folder**, name it (e.g. \"AddressA Folder\").\n2. Repeat for each address.\n\n3. On the **Home** tab, click **Rules** \u2192 **Manage Rules & Alerts**.  \n4. Click **New Rule\u2026**  \n5. Choose a template like **\u201cMove messages sent to someone to a folder\u201d**, or start from a blank rule:  \n   - *Condition*: \u201csent to\u201d or \u201cwhere my name is in the To or CC line\u201d.  \n   - *Action*: Move the message to that specific folder.  \n6. Click **Next**, add exceptions only if you need them.  \n7. Give the rule a name and make sure **\u201cTurn on this rule\u201d** is checked. Optionally **run it now on existing messages**.  \n8. If you have multiple rules, place them in the right order. For best reliability, use **Stop processing more rules** on a rule once it applies (so it doesn\u2019t fall through to others unnecessarily).  \n([support.microsoft.com](https://support.microsoft.com/en-us/office/manage-email-messages-by-using-rules-in-outlook-c24f5dea-9465-4df4-ad17-a50704d66c59?utm_source=openai))\n\n---\n\n## Outlook on the Web (Outlook.com / Microsoft 365 Web)\n\nIf you're using Outlook in your browser, here\u2019s what to do:\n\n1. Click the **Settings (gear)** icon \u2192 **View all Outlook settings**.  \n2. Go to **Mail** \u2192 **Rules** \u2192 **Add new rule**.  \n3. Give your rule a name, set **Condition** to \u201csent to\u201d (or similar) and put in the email address.  \n4. Set **Action** to move to a folder (select one or create a new one).  \n5. Save the rule.  \n([osbplf.org](https://osbplf.org/assets/forms/practice_forms/Setting%20up%20Email%20Rules%20in%20Outlook.pdf?utm_source=openai))\n\n---\n\n## Handling Multiple Addresses & Special Cases\n\n- If an email is addressed to both of your email addresses (in To or CC), you might want two rules: one for each address. If rule 1 catches the email and you have \"Stop processing more rules\" turned on, the second might not act. You\u2019ll need to tweak rule order or disable \u201cStop processing more rules\u201d depending if you want duplicates in both folders.  \n([learn.microsoft.com](https://learn.microsoft.com/en-us/answers/questions/a5e73517-9305-40d4-ae56-ced53e9e3fad/need-a-rule-to-split-into-two-different-folders-an?forum=outlook_com-all&utm_source=openai))\n\n- Sometimes alias addresses or shared mailboxes complicate things because Outlook might use the primary mailbox name instead of the alias when you build the rule. In those cases, you may need to use keyword conditions in headers, or ask your IT admin to help adjust mailbox settings.  \n([learn.microsoft.com](https://learn.microsoft.com/en-us/answers/questions/4545916/outlook-rules-based-on-e-mail-addresses-jump-to-al?utm_source=openai))\n\n---\n\nIf you tell me which version of Outlook you\u2019re using (Windows desktop, Mac, Web), and whether these addresses are aliases, separate accounts, or shared mailboxes, I can give you more specific, tailored steps."
    }
]