[
    {
        "role": "user",
        "content": "what%20exactly%20do%20I%20type%20in%20to%20the%20run%20dialogue%20to%20reset%20the%20download%20cash%20for%20native%20access"
    },
    {
        "role": "assistant",
        "content": "If you're trying to reset or clear the **download cache** for Native Access (from Native Instruments) using the Windows **Run dialog**, there isn't a *single* direct command that NI publishes to \"reset download cache\" via Run. What you *can* do is use Run (or File Explorer) to quickly open the folder where the cache is stored, then manually delete the relevant files/folders. Here\u2019s how to do that step-by-step:\n\n---\n\n### \u2705 For Windows: Reset Native Access Download Cache via Run\n\n1. Close the **Native Access** app completely (make sure it's not running in the task tray or background).\n\n2. Press **Win + R** to open the Run dialog.\n\n3. Type the following command and press Enter:\n\n   ```\n   %localappdata%\\Native Instruments\n   ```\n\n   This opens the folder where Native Instruments (including Native Access) stores its local app data. ([support.native-instruments.com](https://support.native-instruments.com/hc/en-us/articles/18832455607069-Native-Access-freezes-on-Loading-Products-at-startup?utm_source=openai))\n\n4. In that folder, find and **delete the subfolders** named:  \n   - `Native Access`  \n   - `NTK`  \n   These are cache/data folders. Deleting them forces Native Access to rebuild its cache. ([support.native-instruments.com](https://support.native-instruments.com/hc/en-us/articles/18832455607069-Native-Access-freezes-on-Loading-Products-at-startup?utm_source=openai))\n\n5. After deleting, restart your computer.\n\n6. Then launch Native Access again (preferably **as administrator**) so it can recreate clean versions of those folders. \n\n---\n\n### \u26a0\ufe0f Extra Steps (if issue persists)\n\n- Also remove associated **registry entries** if you suspect corrupt settings:  \n  - Open *regedit* \u2192 navigate to `HKEY_CURRENT_USER\\Software\\Native Instruments` and delete \"Native Access\".  \n  - And/or `HKEY_LOCAL_MACHINE\\Software\\Native Instruments`, delete \"NTKDaemon\". ([support.native-instruments.com](https://support.native-instruments.com/hc/en-us/articles/18832455607069-Native-Access-freezes-on-Loading-Products-at-startup?utm_source=openai))\n\n- Remove any leftover files in `C:\\Users\\Public\\Public Documents\\Native Instruments\\Installed_Products` if Native Access is stuck during loading. Some users report clearing that directory helps. ([reddit.com](https://www.reddit.com/r/NativeInstruments/comments/1eeytax/ntkdaemon_service_not_runningclosing_itself_na/?utm_source=openai))\n\n---\n\nIf you tell me whether you're on **Windows or macOS**, I can give you the exact command(s) for your system."
    },
    {
        "role": "user",
        "content": "I%20looked%20and%20these%20folders%20don%27t%20appear%20at%20all"
    },
    {
        "role": "assistant",
        "content": "If the folders you inspected (like `%localappdata%\\Native Instruments`, `Program Files\\Native Instruments`, or in `Public Documents`) don\u2019t show a cache/download area for Native Access, it may be that the cache is stored elsewhere or protected. Here are some additional places and tips to check, plus steps to find the actual download/cache folder so you can clear it.\n\n---\n\n## \ud83d\udd0d Other Locations to Look\n\nNative Instruments uses several folders for different types of data (installers, app files, temporary download bits). Just because a \u201cdownload cache\u201d folder isn\u2019t obvious doesn\u2019t mean it isn\u2019t somewhere else. Here are typical places to check:\n\n- `%temp%` \u2014 Windows temporary folders  \n- `C:\\Users\\<YourUsername>\\AppData\\Local\\Native Instruments` \u2014 local data  \n- `C:\\Users\\<YourUsername>\\AppData\\Roaming\\Native Instruments` \u2014 roaming data  \n- `C:\\ProgramData\\Native Instruments` \u2014 shared program data  \n- Public folders like `C:\\Users\\Public\\Documents\\Native Instruments`\n\nDepending on your Windows version, hidden files/folders might be hidden by default. If you haven\u2019t already, enable **Show hidden files/folders** in File Explorer. Also make sure \u201cHidden items\u201d and \u201cProtected operating system files\u201d are viewable.\n\n---\n\n## \u2699\ufe0f Use Native Access Preferences to Find Download Location\n\nTo figure out where Native Access is actually downloading files:\n\n1. Open **Native Access**.\n2. Go to **Preferences** (often via clicking your user icon or gear icon).\n3. Look for **File Management** or **File Locations**.\n4. Find the setting for **Download Location** \u2014 it should show the exact folder where installer/download bits are stored. You can also change it there. ([support.native-instruments.com](https://support.native-instruments.com/hc/es/articles/211577305-How-to-Change-the-Install-Locations-in-Native-Access?utm_source=openai))\n\nIf you can see that path, you can use Run (`Win + R`) to go there:\n\n```\n<path shown in Native Access Preferences>\n```\n\nThen manually clear/delete the contents if needed.\n\n---\n\n## \ud83d\udee0\ufe0f Reset Actions If Folders Don\u2019t Appear\n\nIf you can\u2019t locate any of these folders, try this:\n\n1. Close Native Access and any related NI processes.\n2. Open Task Manager \u2192 ensure no \u201cNative Access\u201d, \u201cNI\u201d, or \u201cNTKDaemon\u201d processes are running.\n3. In **Run** dialog:\n   - `%temp%`\n   - `%localappdata%\\Native Instruments`\n   - `C:\\ProgramData\\Native Instruments`\n   - `C:\\Users\\Public\\Documents\\Native Instruments`\n4. If any downloads are storing temp files, they\u2019ll likely be in one of those places.\n5. Delete anything that looks like a partial installer or temp file relating to NI.\n\n---\n\n## \u2705 What You Should Try Now\n\nIf you don\u2019t find anything using those paths, send me:\n\n- What **version** of Native Access you have (1, 2, or 3).\n- What **Windows version** you're using (10, 11, etc.).\n- What the **Download Location** is set to *inside* Native Access preferences (if you can see it).\n\nWith that info I can give you the exact folder path to check, or alternative methods specific to your setup."
    }
]