[
    {
        "role": "user",
        "content": "face%20id%20on%20my%20iphone%2014%20is%20not%20working.%20have%20stolen%20device%20protection%20on.%20how%20can%20i%20reset%20it"
    },
    {
        "role": "assistant",
        "content": "If Face ID on your iPhone 14 has stopped working *and* you have **Stolen Device Protection (SDP)** enabled, this can complicate things\u2014because many settings (especially SDP-related ones) require Face ID to disable or change. You **can\u2019t** fully reset Face ID or turn off SDP without meeting certain requirements. Here's what you can do, what limits you face, and how to get things working again.\n\n---\n\n### What is Stolen Device Protection (SDP)?\n\n- Introduced in iOS 17.3, SDP adds extra security: for certain sensitive actions (like changing passcode, Apple ID, recovery key, turning off Find My, etc.), it requires Face ID or Touch ID \u2014 not just your passcode. ([support.apple.com](https://support.apple.com/en-afri/guide/iphone/iph17105538b/ios?utm_source=openai))  \n- If you're away from familiar locations (home/work), there is a **one-hour security delay** between first attempting an action and a second biometric check. At trusted locations, some of these extra steps are relaxed. ([support.apple.com](https://support.apple.com/en-afri/guide/iphone/iph17105538b/ios?utm_source=openai))  \n\n---\n\n### Why Face ID is Required\n\n- With SDP turned on, you need Face ID for critical operations. If Face ID isn\u2019t working, that means some things are blocked \u2014 including disabling SDP or resetting Face ID itself. ([macobserver.com](https://www.macobserver.com/tips/how-to/use-stolen-device-protection-for-iphone/?utm_source=openai))  \n\n---\n\n### What You Can Try to Reset or Fix Face ID\n\nSince Face ID is broken and SDP is preventing you from turning it off, here are steps to try:\n\n1. **Force Restart Your iPhone**\n   - Quickly press **Volume Up**, then **Volume Down**, then hold the **Side (Power) button** until you see the Apple logo. This might restore normal Face ID behavior if it's a temporary glitch. ([macreports.com](https://macreports.com/cant-turn-off-stolen-device-protection-because-face-id-isnt-working-heres-what-to-do/?utm_source=openai))  \n\n2. **Make Sure Location Services Are On & You\u2019re in a Familiar Location**\n   - If SDP mode is set to \u201cAway from Familiar Locations\u201d, being home or work might remove some restrictions. Then try to disable SDP via **Settings \u203a Face ID & Passcode \u203a Stolen Device Protection**. ([support.apple.com](https://support.apple.com/en-afri/guide/iphone/iph17105538b/ios?utm_source=openai))  \n\n3. **Trigger the Passcode Fallback Option**\n   - Sometimes, if Face ID fails several times (or you've blocked the camera or used an unrecognized face), the system may allow your **passcode** instead. Then you could disable SDP and reset Face ID. ([macreports.com](https://macreports.com/cant-turn-off-stolen-device-protection-because-face-id-isnt-working-heres-what-to-do/?utm_source=openai))  \n\n4. **Erase Your iPhone Remotely via iCloud Find My**\n   - If Face ID is permanently broken, erasing the device will reset everything locally. You\u2019ll need your Apple ID credentials. After the erase, you can set up Face ID new during setup. Then re-enable SDP if desired. ([macobserver.com](https://www.macobserver.com/tips/how-to/use-stolen-device-protection-for-iphone/?utm_source=openai))  \n\n5. **Repair the Face ID Hardware**\n   - If the camera or sensor is damaged, Face ID won\u2019t work at all. You\u2019ll need an Apple Authorized Service Provider to repair it. Once Face ID is working, you can proceed to disable SDP if desired and then reset Face ID. ([macreports.com](https://macreports.com/cant-turn-off-stolen-device-protection-because-face-id-isnt-working-heres-what-to-do/?utm_source=openai))  \n\n---\n\n### When You Cannot Fix It Yourself\n\nIf none of the above works:\n\n- Contact **Apple Support** or go to an **Apple Store** or **Authorized Repair Center**. If the biometric hardware is broken, they can ensure a proper fix.  \n- Make sure you have proof of ownership (serial number, purchase receipt, Apple ID info).\n\n---\n\nIf you want, I can walk you through step-by-step instructions for your specific situation (e.g. if Face ID is totally broken, just glitchy, or camera damaged). Do you want me to tailor it?"
    }
]