[
    {
        "role": "user",
        "content": "I%20want%20to%20read%20a%20book%20from%20Bookshare%20on%20my%20Dot%20Pad%20X%20and%20my%20iphone%2016%20version%2026%20but%20bookshare%20and%20easyreader%20go%20back%20to%20the%20previous%20screen%20or%20where%20I%20started.%20Are%20other%20dot%20pad%20users%20experiencing%20this"
    },
    {
        "role": "assistant",
        "content": "Hi \u2014 thanks for asking. I couldn\u2019t find any evidence in the support forums or knowledge bases that the specific issue you described \u2014 EasyReader (or Bookshare) on a Dot Pad X or iPhone (iOS 26) always returning to the very start or the \u201cprevious screen\u201d instead of where you left off \u2014 is a widely reported, confirmed bug *so far*. However, there are some related problems, and a few pointers that *might* help narrow things down or resolve the issue. If you want, I can also help you raise it with Bookshare or EasyReader support once we have more details. Here\u2019s what I found:\n\n---\n\n## \ud83d\udd0d What I found\n\n- **Bookshare Reader syncing**: The Bookshare Reader app helps sync your \u201creading position\u201d across devices, meaning it *should* bring you back to where you left off even if you switch devices. If this isn\u2019t working, it may be a sync-related issue rather than something specific to your Dot Pad or iPhone. ([bookshare.org](https://www.bookshare.org/help-and-learning-articles/educators-what-tools-can-your-students-use-to-read-bookshare-books?utm_source=openai))  \n- **Bookshare Reader App (iOS version)**: A recent user review (from June 2026) mentions that reading position *does* sync across devices now. (Also, reading lists sync, but downloading is still required per device. So the sync works *in theory* as of that date. ) ([apps.apple.com](https://apps.apple.com/us/app/bookshare-reader/id1605201737?utm_source=openai))  \n- **EasyReader knowledge base**: I reviewed the support articles and FAQs. There's nothing that mentions this specific \u201cresetting to start/previous screen\u201d issue with iOS 26 or Dot Pad. Some issues are about content not opening, libraries disappearing, or empty screens \u2014 but nothing matching exactly what you're seeing. ([kb.yourdolphin.com](https://kb.yourdolphin.com/knowledge/error-messages-in-easyreader?utm_source=openai))  \n- **Dot Pad X official documentation**: The device FAQ and manual don't list this kind of behavior related to reading progress or Bookshare/EasyReader use. ([dotincorp.com](https://www.dotincorp.com/en/faq?utm_source=openai))  \n\n---\n\n## \ud83e\udd14 Possible causes & places to check\n\nSince this doesn\u2019t appear to be a widely reported problem (yet), here are some specific things to check, which might help resolve or pinpoint what\u2019s going on:\n\n| Potential Cause | What to Check / Try | Notes |\n|---|----------------------|-------|\n| **Syncing not happening** | Make sure both devices are connected to the internet when you stop reading on one, so the reading position can upload. Then try opening on the other device with internet access as well. | Sometimes offline reading causes the device to store progress locally but not sync until online. |\n| **App version** | Check that EasyReader/Bookshare Reader is the latest version on both your Dot Pad X and iPhone. An older version might have bugs around state saving. | Updates often fix weird bugs. |\n| **Library connection or logout behavior** | Sometimes apps log out of libraries or sessions if idle, or on certain events. If you\u2019re being logged out, the state might not be saved. | Check EasyReader\u2019s settings: Are you always logged in to Bookshare or locked out? |\n| **Device-specific issue** | Dot Pad X runs Android (or a variation of it) \u2014 check whether similar behavior happens on another Android device or tablet. If only on Dot Pad, there might be a compatibility issue. Similarly test on the iPhone. | This can help isolate whether it\u2019s device-or OS specific. |\n| **Format of books** | If a book doesn\u2019t contain \u201cpages\u201d (some audio/video or certain DAISY format) or if it's a streaming version rather than downloaded, the ability to jump exactly where you left off may vary. | Some formats only track \u201ctime read\u201d rather than \u201cpage number.\u201d |\n\n---\n\n## \u2705 What you can do next\n\n- On **Bookshare Reader** (iOS), try reading a book for a short time on one device (online), then switching to the other, and selecting *Read Now* \u2014 see if it resumes where you left off.  \n- On **EasyReader**, check in the settings if there is a progress-saving option (sometimes called \u201creading position\u201d or \u201cresume from last position\u201d).  \n- Clear cache if possible, or reinstall the app if you suspect something got corrupted.  \n- See whether this issue happens across *all* books or only certain ones. That tells a lot.  \n- Finally, contact support:  \n  - Bookshare has help articles and staff you can contact.  \n  - EasyReader / Dolphin has a bug-report function in their support-site. ([dolphinusa.com](https://dolphinusa.com/EasyReader-Support?utm_source=openai))  \n\n---\n\nIf you like, I can look up whether anyone *has* reported this exact issue with Dot Pad X + iPhone 16/26 recently, and maybe even check for any open bug reports. Do you want me to try that?"
    }
]