[
    {
        "role": "user",
        "content": "I%20am%20trying%20to%20uninstall%20drivers%20on%20my%20proart%20px13%20so%20that%20I%20can%20install%20realtech%20drivers%20which%20are%20not%20here%20but%20should%20be.%20If%20I%20do%20not%20see%20generic%20high%20definition%20audio%2C%20what%20do%20i%20uninstall%20in%20device%20manager"
    },
    {
        "role": "assistant",
        "content": "Here\u2019s a guide to help you safely uninstall existing audio drivers via Device Manager so you can install the correct Realtek drivers. Even if you don\u2019t see \u201cGeneric High Definition Audio,\u201d there are steps and options to remove whatever audio driver is currently in use.\n\n---\n\n### \u2705 Before You Start\n\n- Create a **System Restore Point** so you can revert in case anything goes wrong.  \n- Ensure the Realtek driver you want is downloaded and ready (from your PC/motherboard manufacturer or directly from Realtek).  \n- Have administrative privileges.\n\n---\n\n### \ud83d\udd0d Identify What\u2019s Installed\n\n1. Right-click **Start** \u2192 **Device Manager**.  \n2. Expand **Sound, video and game controllers**.  \n   - Look for things like **Intel High Definition Audio**, **AMD HDMI Audio**, **Realtek(R) Audio**, **Realtek High Definition Audio**, or something more generic like **High Definition Audio Device**.  \n3. Also check **System devices** for audio-specific items (e.g. \"Intel Audio DSP\").  \n\nIf your hardware is using a generic driver, you might see a name like *High Definition Audio Device* or *Intel/Realtek Audio \u2013 provider: Microsoft*. That means you don\u2019t have the full Realtek driver installed. ([geekchamp.com](https://geekchamp.com/how-to-update-realtek-audio-drivers-on-a-windows-pc/?utm_source=openai))\n\n---\n\n### \ud83e\uddf0 Uninstalling Current Drivers\n\nIf you *don\u2019t* see a \u201cGeneric High Definition Audio\u201d entry, that\u2019s okay\u2014you\u2019ll remove whatever audio driver is present. Here\u2019s how:\n\n1. In **Device Manager**, expand **Sound, video and game controllers**.  \n2. Right-click on any audio device you see (e.g. something with Realtek, Intel, High Definition Audio, etc.), then select **Uninstall device**.  \n3. In the confirmation dialog, **check** the box that says **\u201cDelete the driver software for this device\u201d**. This removes the driver files from your system. ([learn.microsoft.com](https://learn.microsoft.com/en-us/windows-hardware/drivers/install/using-device-manager-to-uninstall-devices-and-driver-packages?utm_source=openai))  \n4. If there are multiple audio devices (sometimes realtek + HDMI audio), uninstall each that matches audio or sounds like it\u2019s part of your system\u2019s day-to-day sound output/input.\n\n---\n\n### \u267b\ufe0f After Uninstalling\n\n- Restart your PC. Windows may re-detect the hardware and use a basic driver in the meantime, which is okay.  \n- Once you're back in Windows, run the Realtek driver installer you prepared. This should install the proper driver. ([techyorker.com](https://techyorker.com/how-to-reinstall-realtek-audio-on-windows-11/?utm_source=openai))  \n\n---\n\n### \ud83d\udd12 Prevent Windows Reverting to Generic\n\nWindows Update sometimes installs its own generic driver. To avoid that:\n\n- After installing Realtek, go to **Settings \u2192 Windows Update \u2192 Advanced options \u2192 Driver updates** and try to block automatic driver installation for that device if possible.  \n- If needed, use **pnputil** from an elevated command prompt to remove driver packages you don\u2019t want. ([learn.microsoft.com](https://learn.microsoft.com/en-us/windows-hardware/drivers/install/using-device-manager-to-uninstall-devices-and-driver-packages?utm_source=openai))\n\n---\n\nIf you tell me exactly what Windows version you\u2019re using (10 or 11) and what \u201cProArt PX13\u201d refers to (laptop / display / PC model), I can give you driver download links and more precise steps."
    },
    {
        "role": "user",
        "content": "everything%20under%20sound%20and%20game%20controlers%20says%20AMD%20or%20Soundwire%20before%20it.%20What%20do%20i%20uninstall%20so%20I%20can%20get%20these%20damn%20realtech%20drivers%20going%20and%20my%20speakers%20will%20sound%20normal%20instead%20of%20like%20they%27re%20n%20a%20box"
    },
    {
        "role": "assistant",
        "content": "Sounds like your PX13 is using \u201cAMD SoundWire\u201d audio drivers (part of how newer AMD/ASUS setups manage built-in speakers via Smart-Amps / DSPs). ([driveridentifier.com](https://www.driveridentifier.com/scan/amd-soundwire-audio-streaming-device-driver/driver-detail/B301E34C976040708D6B83C917BF3524/6045924/d46906066e7eb33affadc73dfcffc8d1/942921056/ACP-DEVTYPE_0006%26DEVREV_0000%26VEN_1022%26DEV_15E2?utm_source=openai))  \n\nHere\u2019s how to cleanly uninstall the AMD/SoundWire stuff and get the official Realtek drivers working again.\n\n---\n\n### \ud83e\udde9 What\u2019s going on\n\n- Your laptop's **SoundWire** driver is acting as the communication layer for the audio codec (Realtek ALC3342) to speak to your speakers/mics using Smart-Amplifier tech. ([asus.com](https://www.asus.com/laptops/for-creators/proart/proart-px13-hn7306/helpdesk_download?model2Name=HN7306EA&utm_source=openai))  \n- Recent versions of the AMD Adrenalin driver (from version 26.5.2 onward) are reportedly **breaking speaker audio entirely** on PX13 models. ([reddit.com](https://www.reddit.com/r/ProArt_PX13/comments/1u7231m/new_px13_no_audio/?utm_source=openai))  \n\nYou want to wipe out the broken driver stack (AMD/SoundWire parts) and install the ASUS/Realtek version that's tailored to your hardware.\n\n---\n\n### \ud83d\udd27 Step-by-Step: Clean Uninstall and Install Realtek\n\n1. **Download what you need first**  \n   - Go to ASUS Support \u2192 ProArt PX13 (HN7306EA) Downloads.  \n   - Download two things:  \n     a) \u201cRealtek SoundWire Audio Driver\u201d (this is the correct one for your Realtek ALC3342 codec) ([asus.com](https://www.asus.com/laptops/for-creators/proart/proart-px13-hn7306/helpdesk_download?model2Name=HN7306EA&utm_source=openai))  \n     b) \u201cRealtek Codec Console Application\u201d (optional but helps restore control panel and sound tuning features) ([asus.com](https://www.asus.com/laptops/for-creators/proart/proart-px13-hn7306/helpdesk_download?model2Name=HN7306EA&utm_source=openai))  \n\n2. **Uninstall faulty drivers**  \n   - Open **Settings \u2192 Apps \u2192 Installed Apps** (or *Apps & Features*).  \n   - Uninstall **AMD Adrenalin** and **AMD Install Manager**. Community reports suggest newer Adrenalin versions are killing sound output. ([reddit.com](https://www.reddit.com/r/ProArt_PX13/comments/1tah07y/almost_new_px13_gopro_no_sound_from_integrated/?utm_source=openai))  \n   - After that, open **Device Manager \u2192 Sound, video and game controllers**.  \n     \u2022 Right-click on anything with **AMD** or **SoundWire** (or generic names)  \n     \u2022 Choose *Uninstall device*  \n     \u2022 **Tick** *\u201cDelete the driver software for this device\u201d* to remove all associated files.  \n\n3. **Check hidden devices**  \n   - In Device Manager, choose **View \u2192 Show hidden devices**.  \n   - Look again under audio, delete any greyed out AMD/SoundWire or bogus audio devices (that may be leftover) using same uninstall process.  \n\n4. **Disable automatic driver replacement (temporarily)**  \n   - Go to **Windows Settings \u2192 Windows Update \u2192 Advanced options**  \n   - Pause updates  \n   - Disable auto driver updates if possible (some versions of Windows allow turning off driver installs for specific devices).  \n   - Optionally, run: `gpedit.msc \u2192 Administrative Templates \u2192 System \u2192 Device Installation \u2192 Device Installation Restrictions` to block reinstallation of the AMD/SoundWire driver by hardware ID (this is advanced).  \n\n5. **Install ASUS/Realtek drivers**  \n   - Run the Realtek SoundWire audio driver installer you got from ASUS.  \n   - Install the Realtek Codec Console Application if you need audio controls.  \n   - Reboot.\n\n6. **Verify**  \n   - After restart, check **Device Manager \u2192 Sound, video and game controllers**. You should now see something like **Realtek Audio** or **Realtek SoundWire** (instead of AMD SoundWire).  \n   - Go to **Settings \u2192 System \u2192 Sound** and pick your internal speakers as the default output.  \n   - Test sound (music / YouTube). Are the speakers sounding \u201cnormal\u201d again?  \n\n---\n\n### \u26a0\ufe0f If It Still Doesn\u2019t Work\n\n- If your speakers are still quiet or tinny (same \u201cin a box\u201d sound), double-check audio enhancements are enabled in Realtek Codec Console. Sometimes Flora amplifiers or Smart-Amps have parameters disabled by default.  \n- Make sure **internal speaker** is selected *not* some HDMI or USB audio device.  \n- If broken drivers are reinstalled by Windows Update, you might need to lock the driver version.  \n- You *may* need to rollback Windows Update driver to keep from auto-reverting.  \n\n---\n\nIf you tell me your exact Windows version (e.g. *Windows 11, version 22H2*, or whatever your \u201cwinver\u201d says), I can give you the exact Realtek driver version you should use that\u2019s proven to work on PX13, and help lock it in so it doesn\u2019t break again."
    }
]