[
    {
        "role": "user",
        "content": "INSTRUCTIONS%20TO%20RECONNECT%20SENS%20THERMOSTAT%20TO%20WIFI"
    },
    {
        "role": "assistant",
        "content": "Here are step-by-step instructions for reconnecting a Sensi thermostat to Wi-Fi. Please make sure you follow the ones that match *your Sensi model* (Smart, Touch, Touch 2, Lite, etc.) and whether you\u2019re using an *iOS (iPhone/iPad)* or *Android* device. Also, it helps to know that Sensi only works with **2.4GHz networks**. ([sensi.copeland.com](https://sensi.copeland.com/en-us/support/connect-sensi-touch-to-a-wi-fi-network?utm_source=openai))\n\n---\n\n## What You\u2019ll Need\n- Your Wi-Fi network name (SSID) and password.  \n- The Sensi app installed on your phone (iOS or Android). ([sensi.copeland.com](https://sensi.copeland.com/en-us/support/connect-sensi-touch-to-a-wi-fi-network?utm_source=openai))  \n- The *Security Code / PIN* for the thermostat. It was on the black card in your Sensi packaging or in the Welcome Guide. If you lost those, the code is on a sticker under the thermostat\u2019s faceplate. ([dev-web.sensi.copeland.com](https://dev-web.sensi.copeland.com/en-us/support/finding-sensi-thermostat-security-code?utm_source=openai))\n\n---\n\n## General Reconnection Steps\n\nThese are the common steps to reconnect after something like a router change, moved house, or password update. The specific screens/text may differ a bit by model.\n\n1. On the thermostat, press **Menu**, then pick **Connect** (or **Wi-Fi**) on Touch / Touch 2 / Lite models. Some models show a QR code; others show a screen that\u2019s blank, or displays \u201c00\u201d, \u201c11\u201d, \u201c22\u201d, or \u201c33\u201d. ([sensi.copeland.com](https://sensi.copeland.com/en-us/support/reconnecting-sensi-thermostat-to-wifi?utm_source=openai))  \n2. On your phone, open the **Sensi app**.  \n3. Tap the **+** sign and choose your Sensi model.  \n4. Choose **\u201cConnect to Wi-Fi\u201d**. ([sensi.copeland.com](https://sensi.copeland.com/en-us/support/reconnecting-sensi-thermostat-to-wifi?utm_source=openai))  \n5. Follow prompts:  \n   - If your thermostat shows blank / \u201c00\u201d / \u201c11\u201d / \u201c22\u201d, you\u2019ll usually select that option in-app, connect to the thermostat\u2019s temporary network (called something like \u201cSensi-XXXXXX\u201d), enter the security code, then select your home Wi-Fi network and enter password. ([sensi.copeland.com](https://sensi.copeland.com/en-us/support/reconnecting-sensi-thermostat-to-wifi?utm_source=openai))  \n   - If it shows \u201c33\u201d or gives a QR code, either scan that with your app or enter the 21-digit PIN. Bluetooth or camera permissions may be needed. ([sensi.copeland.com](https://sensi.copeland.com/en-us/support/reconnecting-sensi-thermostat-to-wifi?utm_source=openai))  \n6. Tap **Join Network** (or \u201cStart Using Sensi\u201d), and watch for a confirmation in the app or thermostat screen. ([sensi.copeland.com](https://sensi.copeland.com/en-us/support/reconnecting-sensi-thermostat-to-wifi?utm_source=openai))  \n\n---\n\n## iOS vs. Android Notes\n\n- On **iOS**: Go into *Settings \u2192 Wi-Fi* to pick the Sensi-XXXX network when prompted. Make sure your phone is connected to your home 2.4GHz network afterward. Forget the 5GHz versions if they auto-join. ([sensi.copeland.com](https://sensi.copeland.com/en-us/support/reconnecting-sensi-thermostat-to-wifi?utm_source=openai))  \n- On **Android**: When connecting to the Sensi-XXXX network, Android may warn you there\u2019s no internet. You\u2019ll usually need to accept it and stay connected. Don\u2019t hurry this step; let the app stay on that screen for a minute so connection fully establishes. ([sensi.copeland.com](https://sensi.copeland.com/en-us/support/reconnecting-sensi-thermostat-to-wifi?utm_source=openai))  \n\n---\n\n## If It\u2019s Not Working\n\nTry the troubleshooting steps below:\n\n- Check that the thermostat has power. If it uses batteries, replace them. If wired, ensure proper connection. ([sensi.copeland.com](https://sensi.copeland.com/en-us/support/reconnecting-sensi-thermostat-to-wifi?utm_source=openai))  \n- Reboot your router and modem: unplug for a few minutes, then restart. ([sensi.copeland.com](https://sensi.copeland.com/en-us/support/reconnecting-sensi-thermostat-to-wifi?utm_source=openai))  \n- Make sure you\u2019re using a 2.4GHz Wi-Fi network, not 5GHz. Sensi does not support 5GHz. ([sensi.copeland.com](https://sensi.copeland.com/en-us/support/connect-sensi-touch-to-a-wi-fi-network?utm_source=openai))  \n- If the thermostat screen is blank or unresponsive, you may need to **reset** the thermostat to factory settings and then run through the reconnection setup again. ([sensi.copeland.com](https://sensi.copeland.com/en-us/support/reset-sensi?utm_source=openai))  \n\n---\n\nIf you tell me your exact **Sensi model name** (on the front of the thermostat or in the manual), I can send you model-specific reconnect steps."
    }
]