[ { "role": "user", "content": "I%20am%20using%20JAWS%20and%20Outlook%20Classic%20on%20my%20computer.%20When%20I%20press%20the%20jaws%20key%20plus%203%20on%20the%20num%20pad%2C%20I%20hear%20send%2Freceive%20error.%20What%20can%20I%20do%20about%20this%3F" }, { "role": "assistant", "content": "

When you press the JAWS key plus the number 3 on the numpad (INSERT+NUM PAD 3), JAWS reads the status line, which often includes information about the current state of Outlook, such as the number of messages in the folder and any send\/receive errors. (wireready.com<\/a>)<\/p>\n

Hearing "send\/receive error" indicates that Outlook encountered an issue while sending or receiving emails. To address this:<\/p>\n

    \n
  1. \n

    Check Your Internet Connection<\/strong>: Ensure that your computer is connected to the internet.<\/p>\n<\/li>\n

  2. \n

    Manually Initiate Send\/Receive<\/strong>: Press F9<\/code> to manually start the send\/receive process in Outlook. This can sometimes resolve temporary issues.<\/p>\n<\/li>\n

  3. \n

    Review Send\/Receive Settings<\/strong>:<\/p>\n

      \n
    • Press ALT<\/code> to access the ribbon.<\/li>\n
    • Use the right arrow key to navigate to the "Send\/Receive" tab.<\/li>\n
    • Press ENTER<\/code> to select it.<\/li>\n
    • Use the tab key to navigate through the options and ensure that all accounts are included in the send\/receive groups.<\/li>\n<\/ul>\n<\/li>\n
    • \n

      Check for Stuck Emails<\/strong>: Sometimes, an email in the Outbox can cause send\/receive errors.<\/p>\n

        \n
      • Navigate to the Outbox folder.<\/li>\n
      • If there are any emails, try deleting them or moving them to the Drafts folder.<\/li>\n<\/ul>\n<\/li>\n
      • \n

        Verify Account Settings<\/strong>:<\/p>\n

          \n
        • Press ALT+F<\/code> to open the "File" menu.<\/li>\n
        • Press T<\/code> to open "Options."<\/li>\n
        • Use the down arrow to select "Account Settings" and press ENTER<\/code>.<\/li>\n
        • Ensure that your email account settings are correct.<\/li>\n<\/ul>\n<\/li>\n
        • \n

          Consult Outlook's Send\/Receive Error Details<\/strong>:<\/p>\n

            \n
          • Press CTRL+ALT+S<\/code> to open the "Send\/Receive Groups" dialog.<\/li>\n
          • Use the tab key to navigate to "Show Progress" and press ENTER<\/code>.<\/li>\n
          • Review any error messages for more specific information.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n

            If the issue persists after these steps, consider reaching out to your email service provider or IT support for further assistance. <\/p>" } ]